Mazda of Elk Grove

We went in strictly to look and test drive as our friend works at a different Mazda dealership in service and told us about the friends and family discount. Shailene greeted us immediately and took us to t works at a different Mazda dealership in service and told us about the friends and family discount. Shailene greeted us immediately and took us to the CX5 and then the Mazda 5 that we were interested in. She also waited as I poured over the cars seeing if any of them would work for our family of 5 so we could get a better gas mileage than the minivan. We went and sat down with her and she asked if we were ready to work on a price. We told her about our friend and she said no problem, they could work with the discount and went on to explain the benefits of buying from Elk Grove, like the free car washes as long as you own the car! My husband wanted dark interior and only one color was available in the Touring package we wanted. Shailene offered to find us a different color at a different dealership but we opted to go with the blue one in stock. We purchased the car because of Shailene. If she had been pushy and/or not mentioned the benefits of buying close to home, we would have walked out of there and maybe bought a mazda but maybe not as we had been looking closely at Chevys and Toyotas. More

We do not live close to a mazda dealer, so we looked at a couple. what drove us to Elk Grove was mainly Garrett's prompt call and inquiry about what we were looking for. Matt was awesome!! From the moment couple. what drove us to Elk Grove was mainly Garrett's prompt call and inquiry about what we were looking for. Matt was awesome!! From the moment we walked on the lot he made sure we were well taken care of. Everyone there was also very gracious about our two year old who was not so happy about being at the dealership all day. Our ONLY complaint was how long it all took we really were there all day. But we do understand they were extremely busy that day, probably because of their great customer service :) More

Shailene was helpful and friendly. My daughter needed a compact high mpg vehicle and she guided us toward the perfect car. Our test drive helped make up our mind. compact high mpg vehicle and she guided us toward the perfect car. Our test drive helped make up our mind. More

Fantastic experience from the moment we walked in through the entire purchase. Great people and wonderful facility. Everything was fully explained in clear language and all the many features of our new car the entire purchase. Great people and wonderful facility. Everything was fully explained in clear language and all the many features of our new car were fully explained and where possible demonstrated. More

We rated our new car buying experience at Elk Grove Mazda the highest possible rating because we appreciated that we got a tremendous deal and were treated with kindness and excellent manners by our salesman the highest possible rating because we appreciated that we got a tremendous deal and were treated with kindness and excellent manners by our salesman, Garrett Oxnaes, and our finance professional, Grant Saige. Garrett was so helpful! While he was thorough and persuasive, he never once crossed the line by being pushy or impolite in any way, and we have very high standards! We did not come to the dealership to buy, but came with the intention of looking only. However, Garrett's thorough approach, his hard work on our behalf (he truly did everything possible to get the best possible deal for us), and his courteous, smart, and friendly yet professional demeanor impressed us so much. Of course, we love our car--the Mazda 3! Garrett truly knows his products, which helped us to decide to make the purchase as well. Similarly, Grant Saige did a great job in finance for us. He was quick, yet thorough, and he knew all the right things to say to make us feel at ease and comfortable. We truly appreciated the new car buying experience at Elk Grove Mazda. More

I bought a 2013 Mazda 3 hatchback last week with the help of Ratish Singh. I couldn't find the color and interior trim that I wanted in the bay area so I went to Mazda USA and located it in Elk Grove. I ha of Ratish Singh. I couldn't find the color and interior trim that I wanted in the bay area so I went to Mazda USA and located it in Elk Grove. I had two other dealers tell me that the combination I wanted wasn't available any place on the west coast. This wasn't the case. Ratish confirmed for me they had the car and using email and phone we agreed on a price. Some dealers won't even do that -- they want you to come in person before they will negotiate. I think that puts the buyer at a disadvantage and means more time spent in the showroom. This is already a very time intensive process. Ratish gets high ratings from me for customer service, his helpful explanation of the car's features - including setting up the electronics - and his post sale follow up. He's friendly and appears to love his job. He speaks highly of his manager, Joseph Vo, and together they came up with an attractive price for me. Dave Hildago went through the paperwork as quickly as one can and offered but didn't pressure me on the maintenance and extended warranties. I'd suggest researching those before you come in to buy. I hadn't done this. Compared to the local dealers I visited in Redwood City and San Jose, Elk Grove offers better prices, better customer service, has an attractive showroom and a large inventory. I would give them 5 stars across the board if they could only figure out how to get a customer in and out in an hour. Even with the negotiation being done before I walked in the door, it took a few hours for me to check out the car, sign the papers, and get out the door. I can't comment on the service dept -- they offer free car washes and oil changes which I thought would be a great extra if I lived closer. More

Matt & his team were amazing. The process was seamless for me and I can thank Matt for that. He made me feel comfortable, was not pushy and explained everything with such precision. I would not r seamless for me and I can thank Matt for that. He made me feel comfortable, was not pushy and explained everything with such precision. I would not recommend any other dealership or sales member. I left with a car that I loved at the price that I wanted. Such a great experience. Thanks again !! More

If you're in the market for a Mazda, you have to go and see Pasao Yang of this dealership. His service is way beyond what my family and I expected from someone in his trade. His persistence in trying and see Pasao Yang of this dealership. His service is way beyond what my family and I expected from someone in his trade. His persistence in trying to get us a good deal is something I would like to commend. And going out of his way to drive and pick up a member of my family to see the car my kids and I chose is something you won't see everyday, let alone a lifetime. If you're in the area and looking for a car...see Pasao Yang. He'll definitely treat you right! More

I gave the following rating because I felt that the staff at Mazda of Elk Grove was very friendly. I really like that I can get free car washes for as long as I own the car I bought. at Mazda of Elk Grove was very friendly. I really like that I can get free car washes for as long as I own the car I bought. More

We came to the dealership to look at a used car we found on the Nissan Website. Before arriving to the Nissan/Mazda dealership, we stopped at the Honda dealership to checkout what they had. We were greate on the Nissan Website. Before arriving to the Nissan/Mazda dealership, we stopped at the Honda dealership to checkout what they had. We were greated at the Honda dealership by a "typical used car salesman" with the Hawaiian shirt and gold necklace...immediately got the run around and we left. It was refreshing to pull up to the Mazda/Nissan dealership next and be greeted by Jaik. He was professional, non pressure, and helpful through the entire buying process. He showed us the car we were interested in as well as other cars in our price range. No run around. We also worked with Dave Lewis who was amazing and helped us get a great price and consider all of our buying options. Both of these guys were top notch. Because of them we will come back to your dealership and refer you to friends. Thanks Dave and Jaik.....we love our car. More