Mazda of Elk Grove

Garrett was awesome! This will be my 2nd car paid off but FIRST time to have it under my credit! :) He answered all my questions thru text (most sales reps want to either talk to you on the phone or at the FIRST time to have it under my credit! :) He answered all my questions thru text (most sales reps want to either talk to you on the phone or at the dealer) & also in a timely manner. He was not pushy which I liked since I already knew exactly what I wanted. Hassle free! No negative comments about his work ethics. Totally recommend this guy!! What I did have an issue was with the down payment. I made sure, thru text & a phone call, that I didn't need the full amount that we discussed due to check issues - 7 business days for it clear. I did not have a check for them to hold & couldnt go to my bank since it was after 6pm. Then I was transferred to the finance guy, he was ookaayy. He could've done a lot better to make me feel comfortable. I'm 5mths pregnant & he was walking way to fast for me to keep up. Yes it was the day before thanksgiving & 845pm however, he did not need to rush that much. We walked into three different rooms & they were long walks. He explained how I was his last customer & that he wanted to go home, understandable but he kept reiterating it as if I'm the one holding him up. I was also trying to make conversation & tried to personalize the interaction but he kept interrupting me to talk to the other employees about their plans for thanksgiving. Uhmm, kinda rude right? I guess what I had to say wasn't interesting enough. He was also a little pushy about the extended 7yr warranty. I called my fiancé to ask if we should add it on & he said no so of course I'm going to refuse the warranty. He then said it's usually a 6yrs but I'll add another year on top. I didn't like how he kept explaining to me how it was better for me to get it after I said no three times. I totally understand how it can save money however I will not say yes to something my future husband said no to. If was up to just ME then I wouldve got it, I asked my fiancé for his opinion & for the final decision for a reason. Then he responded "you guys are pretty ballsey. I don't trust cars since they're man made & if the manufacturer trusted their vehicles so much why do they only have a limited warrenty?" I'm also a sakes rep but I will NEVER tell my customer to ask their significant other for their opinion & answer then go & do the total opposite. It's disrespectful. & I already told my fiancé that if anything does happen to our car he will NEVER hear the end of it :) Overall experience was good! But it couldve been better. Garrett made it hassle free & spoke to me like a friend. I will definitely recommend friends & family to Garrett! I'll give the finance guy the benefit of doubt. He was already tired when I got transferred to him & it was the day before thanksgiving. More

We had a wonderful experience at Mazda of Elk Grove! Shailene Briggs was AMAZING as she answered all our questions, took her time working out the GREAT deal, and even got us more than we expected on our Shailene Briggs was AMAZING as she answered all our questions, took her time working out the GREAT deal, and even got us more than we expected on our trade in vehicle. Shailene even made sure our twin daughters were taken care of as they were getting pooped out! The entire team was super friendly, from the online chat with Danielle that started it all to ending with the excellent service provided by Shailene and then moving on to financing with Joe who was super easy to work with and VERY friendly as well! We can't say enough good things about our experience purchasing my first NEW car in over 20 years! Shailene made it go very smoothly and I was driving home in no time! Thanks again!! More

Kao Chao was very courteous as well as helpful with finding out information about potential Mazda parts to purchase. If you need to purchase official Mazda parts, speak to this man. finding out information about potential Mazda parts to purchase. If you need to purchase official Mazda parts, speak to this man. More

I researched the car I was looking for online and Mazda of Elk Grove had the Mazda 6 I wanted to buy. I worked with Shailene Briggs and the car buying experience was truly a breeze. She listened to me, n of Elk Grove had the Mazda 6 I wanted to buy. I worked with Shailene Briggs and the car buying experience was truly a breeze. She listened to me, never pressured me, and had the patience and professionalism to answer all of my questions. She walked me through the entire process and showed me various options for financing my vehicle along the way. In the end, she worked with me until I was 100% satisfied. As a result, I got the car I wanted at a price that beat all of the competitors and a 0% interest rate. In addition, Mazda of Elk Grove gave me full Kelley Blue Book value for my trade-in. I had received two quotes/appraisals from other dealerships and Mazda of Elk Grove offered the most. From start to finish this was a very pleasant experience. I would definitely recommend a visit to Mazda of Elk Grove for anyone who is in the market for a Mazda. More

Everyone here was so helpful and friendly. Josh made us very comfortable. There was no pressure to do anything but just look around to try and find a used vehicle for us. The dealership had enough things t very comfortable. There was no pressure to do anything but just look around to try and find a used vehicle for us. The dealership had enough things to do to keep our grandsons busy ,while we bought a 2010 mazda More

Joshua Williams was very helpful and patient. He was knowledgeable about the cars I was looking at, and made it easy for me to decide on the car I chose. I would do business with him and recommend him knowledgeable about the cars I was looking at, and made it easy for me to decide on the car I chose. I would do business with him and recommend him to others. More

Sales Rep, Shailene Briggs was friendly and straight-forward. She listened carefully to my needs and then described what was available within those parameters. Shailene spent as much time as I straight-forward. She listened carefully to my needs and then described what was available within those parameters. Shailene spent as much time as I needed to discuss all possible options; I never felt I was being rushed or pressured. The vehicle cost, plus the offer on my trade-in vehicle was below my estimated cost of getting a replacement vehicle. I purchased the car the same day I visited the dealership and drove home in the new car in a span of a few hours. All of the other staff were friendly and receptive. The overall atmosphere gave the appearance the being informal, casual, but nonetheless efficient and professional. More

I would recommend purchasing a car from Mazda of Elk Grove to anyone seeking an excellent car-buying experience from a knowledgeable, enthusiastic, and down-to-earth team who will work their best to mee Grove to anyone seeking an excellent car-buying experience from a knowledgeable, enthusiastic, and down-to-earth team who will work their best to meet you at your price point. Rachel Smolich was amazing to work with. From the moment I spoke with her on the phone I knew that I was working with a qualified, honest broker who really knew what she was talking about. Not only did Rachel text me pictures of the Certified Pre-Owned Mazda2 that she had recommended to me, but she also made sure that I wasn't going to waste my time by driving a far way from home (I live in San Francisco) if the car didn't meet my budget or wasn't ready to be purchased that same day. Rachel's great customer service skills, in addition to her knowledge of their inventory and vehicles, sold me on this purchase just as much as the car itself! I love my "new to me" Mazda2 - many thanks, Rachel! More

Garretts overall knowledge of the vehicle was outstanding. He navigated all of the accessories effortlessly while explaining how each worked.He was friendly and went out of his way to make us fee outstanding. He navigated all of the accessories effortlessly while explaining how each worked.He was friendly and went out of his way to make us feel comfortable, coming in on his day off to accommodate our schedule . When we decided to purchase a Mazda he worked with us to iron out most of the details from home so we didn't have to spend time waiting for paperwork at the dealership . Overall the best experience I have had purchasing a new car. More

Other dealerships can learn lessons from Mazda of Elk Grove. Everybody seemed very friendly and outgoing. Garrett was easy to deal with, no hassle, no hard pressure tactics. Went out on a test drive and Grove. Everybody seemed very friendly and outgoing. Garrett was easy to deal with, no hassle, no hard pressure tactics. Went out on a test drive and Garrett showed me the many features on the CX-5. He even set up my Bluetooth which would probably would have taken me days to figure out. Overall I was very pleased with the dealership and Garrett. More