Mazda of Elk Grove

Elk Grove Mazda truly lives up to their great reputation. My experience started with an online inquiry for a CX5, and I quickly received a response from Josh Williams. Josh invited me down to the dealershi My experience started with an online inquiry for a CX5, and I quickly received a response from Josh Williams. Josh invited me down to the dealership for one of their "VIP" appointments. I was skeptical due to past dealership experiences that were not so pleasant, but what a great experience with EG Mazda. Not once did I feel pressured, or hurried to make a decision. Josh took the time to answer all of our questions and address any concerns. Josh also introduced us to the rest of the EG Mazda team. Everyone was friendly and genuinely seemed interested in making us feel comfortable throughout our time at the dealership. I love my new CX5 and will for sure recommend EG Mazda in the future. So a BIG thank you to EG Mazda and their team Josh, Danielle, Steve, Anthony, John, and Grant. Thank you, Errin H. More

I would highly recommend mazda of elk Grove to any one wanting to buy a new or used car. Very easy and friendly people to work with. wanting to buy a new or used car. Very easy and friendly people to work with. More

I felt really comfortable there. I've had bad experiences in the past with other dealerships, but there was none of that here. I felt like they really listened to me and didn't pressure me. experiences in the past with other dealerships, but there was none of that here. I felt like they really listened to me and didn't pressure me. More

I was very please with the response, professionalism and gratitude of every employee. Thank you for a wonderful experiance buying a car. I had looked forward to my new car but not the wheeling and dealing. gratitude of every employee. Thank you for a wonderful experiance buying a car. I had looked forward to my new car but not the wheeling and dealing. This was a pleseant experiance. More

WARNING: This review is going to be long. But I like to desribe in depth accounts of true, and actual events. The names have not been changed to protect the innocent. Just kidding. First off, I made c desribe in depth accounts of true, and actual events. The names have not been changed to protect the innocent. Just kidding. First off, I made contact over the internet, and was contacted by Anthony within 2 minutes and 35 second (seriously! less than 3 minutes after hitting the send button, Anthony called me). This shows how well they run their business... get the contact, make the contact, and invite the contact. Anthony was awesome. He mentioned there was a trade in the day prior, and it fit my needs (price, model, trim, etc.). We made an appointment 6 days later (in which I even offered to bring coffee). During this time, I emailed Anthony at least 6 times giving more specifications on my needs - what I was hoping to get for my trade in, what I wanted to put down, and what I'd like my payments to be. Each email was kinder than the previous. He was gracious, and answered all my questions, and even LOL'd my petty jokes. Day visit, I arrived ten minutes early (I like to be prompt). Garrett made initial contact, knowing I was me by the cups of coffee in my hands. He directed me to Anthony, and informed me that he (Garrett) would be the one to show me the car, test drive, etc. We all gathered in their "bullpin" to get to know me, and even get a copy of my license. After a few moments, Garrett and I made our way to a lovely 2012 Certified Mazda 3 Hatchback (in the color I was hoping for). Immediately I was drawn to the car, as it had all the features I was looking for; and none of the ones that I'm glad it didn't have (did that makes sense? - well, no leather for hot summers, nor sunroof to bake my bald head). We got into the car, and noticed the windows were already tinted. That took care of thing I don't have to do. Then Garrett began showing me all the phenomenal features of the dash, and steering wheel. We sync'd my cell to the bluetooth. Made prank phone calls to the receptionist from the car (just kidding). And we even were able to use my Pandora on the radio... we even headbanged for about a good 10 seconds. Finally after about a detailed 10 minutes of all the features (and no it was not boring at all), we drove it off the lot. We drove a few blocks down the way, and stopped. He had me switch to the driver seat and get comfy. Garrett jumped in the back to show the leg room that he had (as he and I are about the same build). He fit, but wasn't exactly the most comfy. I'm ok with that. It's a rarity that I have anyone in the back, other than my dogs. Garrett asked for me to do donuts in the open space (again, just kidding - he asked that I do a tight roundabout to show how tight the turning radius is). I love the handling. I jumped onto the freeway (99), and was able to get to speed quite nicely. I was looking for a gas efficient car, however the 3 is quite peppy and agile. We drove a bit down, and made our way back to the dealership after about 15 minutes (sorry, no road trip to Tahoe... although we did talk about it;). We got back to the dealership, as I had mentioned to him about a bit of road noise when coming to a stop, and dropped the car at the service bay. Garrett introduced me to John Hennessey, and felt great knowing he was checking out my potential car. We went back to Garrett's desk, asked if I wanted coffee or soda... I was quite content. Anthony meanwhile, had put together my offer, and had Garrett present it. Literally it was everything I was asking for, but 3 dollars less a month. WooHoo! I agreed to the terms, and paperwork proceded. They took my trade in, I had to call my insurance gal, and I even had a chance to find out it was Garrett's son's birthday (again, a happy birthday to him). Overall it had been a relaxing 45 minutes since I stepped on the lot. They then "pawned me off" to Steve Wray. Now, I'm usually not a fan of the pushy Finance guy... but Steve was not pushy at all. He and I have a lot in common. We talked about living in Misry (sorry, Missouri). Talked about good old fashion Southern Food (as I am a chef, I love talking shop). Overall Steve was awesome to work with, and I even got my warranty extended for the Certified part of my car. So... I now drive a sweet ride, that all I want to do is drive. I think listening to Jerry Reynolds, the Car Pro, paid off. I was able to get the car I wanted, in a no hastle, low stress, relaxed atmosphere; for the price I was looking for. Thank you to John Driebe for opening a Mazda dealership in between the Infiniti and Nissan. Thank you also for being who you are, and getting the Car Pro seal of approval. Thank you Anthony for being so freaking quick at internet responses, and having the forethought to what I was hoping for. Also, Garrett... thank you for being a great sales person. Not only informative, but fun to be able to have bit of a joke here an there. And finally, thank you to everyone at Elk Grove Mazda. I look forward to doing business here from now until . . . .?? It's nice to know that nearly every person I met at the dealership drives a Mazda, as well as their spouse driving Mazdas. More

I dealt with Danielle and Maverick over email for about a week. Both handled themselves very professionally and at the end of the sale I felt like I was taken care of and received a pretty good deal. I chose week. Both handled themselves very professionally and at the end of the sale I felt like I was taken care of and received a pretty good deal. I chose Mazda of Elk Grove over their competitors solely based on their customer service. I finished the "deal" over email and spent only about an hour at the dealership signing papers (as my boys played a PlayStation racing game the entire time). Shailene covered the car inspection and features and we were out the door. I would DEFINITELY send friends and family to their dealership. More

This dealership has definitely streamlined the car buying experience. Friendly, easy, quick, and everything in between. Within a few hours of walking into the dealership we had worked out all the specifics a experience. Friendly, easy, quick, and everything in between. Within a few hours of walking into the dealership we had worked out all the specifics and made our purchase. Our new car was driven up from the Bay Area and delivered the next day. Before we left Joshua Williams and Anythony Triggs made sure we had everything we needed and every questioned was answered. Thank you Mazda of Elk Grove. More

Maverick was exceptional, we dealt primarily over the phone and texting. Maverick is a man of his word, rare in the car business. We were able to get the car we wanted at exceptional low price. phone and texting. Maverick is a man of his word, rare in the car business. We were able to get the car we wanted at exceptional low price. More

Living in the Sierra Foothills, I had a limited selection of dealerships and cars to choose from. I knew I would have to shop within a 150 mile radius to find a car I wanted at a reasonable price. After rese of dealerships and cars to choose from. I knew I would have to shop within a 150 mile radius to find a car I wanted at a reasonable price. After researching cars online, I was pretty sure I wanted a Mazda CX5. I happened to be in Elk Grove running an errand with my dad and he suggested we stop at a dealership and test drive a CX5 to see if it was really something I would like driving. We met Ratish and he was extremely informative and helpful when it came to my test drive experience. He wasn't pushy and understood that we were just there for a test drive. When asked why we should choose Elk Grove over another Mazda dealership, he informed us of Elk Groves warranty, which really is a good deal. A couple month later, when it was time for me to purchase my car, I called several dealerships. As a busy mom, and knowing I would be taking at least a one hour drive down to a dealership, I wanted to do as much of my negotiating and shopping online and on the phone. None of the dealerships had the exact CX5 I wanted, but they all promised they could get it in. Even though I had enjoyed my test drive experience at ElK Grove, I intially decided to go with a dealership that was closer and was quoting me a better price but as the financing negotiations and applications got under way, I became frustrated because I couldn't get a number when it came to what percentage rate I would be approved or what my monthly payments would be. I emailed Elk Grove and Maverick and Grant not only were able to match the other dealerships price, they gave me a quote for what percentage rate we were approved at and what my monthly payments would be. I let them I would be there in the morning and they promised to get my CX5 there that night. When we arrived, Maverick was able to show me my car, take me for a test drive, help me set up my phone, and answer any questions I had about my new car. Since all my negotiating had been done over the phone and by email, we just had to sign the paperwork with Steve and go over the financing. Then it was out to my newly detailed car with a full tank of gas where we did a walk around and Maverick asked if I had any more questions. Overall, I am very pleased with my experience with Mazda of Elk Grove even if I had to drive an hour and forty minutes to get there. There was never any pressure and I felt like we were delt with fairly, with everything out in the open. I would highly recommend Mazda of Elk Grove! More

Rachel was very friendly and great! The staff stayed over their hours to make sure I got what I need. I was very satisfied and would recommend others to go there. their hours to make sure I got what I need. I was very satisfied and would recommend others to go there. More