Mazda of Elk Grove

Top notch, friendly, transparent sales experience Mazda already had a leg up on the competition in our car shopping process since the best in class rated Mazda 3 S pretty much sells itself the moment Mazda already had a leg up on the competition in our car shopping process since the best in class rated Mazda 3 S pretty much sells itself the moment you sit in it and feel how much better it is than other economy compact cars (the slightly higher price tag is more than justified). However, the sales service provided by Matt Heidrich made it nearly impossible to consider another dealer, let alone another car. In addition to being immediately friendly and likable, Matt has both an encyclopedic knowledge of and an absolutely genuine love for the product, and it shines through from the moment you meet him. We had already driven both the I and the S models at another dealer and knew that the glowing reviews the car has on the internet are correct, but Matt took us out and gave us the chance to really feel what was special about the car, which we didn't get at other shops. Honestly, that was enough at the very least to seal our choice of cars. However, what came next is what sealed our choice of dealers. Any salesman with any sense at all would have seen that we were a hot lead lead at that point, and many would have attempted to take advantage of us. Now, don't get me wrong -- Matt is a fabulously skilled salesman, and worked the sale well -- but he treated us like people first and foremost, respecting us and our decision making process while making himself available night and day for consultation, even on his days off. And when it came time to buy, he continued to amaze by acting as an advocate on our behalf in the negotiation process, making the process as transparent as he could, and by removing as much of the time and hassle associated with closing a car sale as humanly possible. This dealership's good reputation is well earned in general, by the way -- it has a pleasant atmosphere, generally friendly staff, nice always included freebies like an extended power train warranty, and working with Joe Luiz in their finance department was similarly pleasant -- but Matt's exemplary work was truly something special. I'll be recommending both him and this dealer to friends in the future, and hope to have a chance to work with him again the next time we need to buy a car. More

Great Service! Nicholas Ishihara is awesome! I had been looking to buy a newer car but was completely overwhelmed by the whole process. I told Nicholas what I was lo Nicholas Ishihara is awesome! I had been looking to buy a newer car but was completely overwhelmed by the whole process. I told Nicholas what I was looking for in a vehicle and my price point. He showed me several different options and was able to easily answer any questions I had. He wasn't pushy or annoying. I ended up purchasing a car that day. I would recommend this dealership, especially for first time buyers. More

Great service! I ended up at Mazda of Elk Grove at 9pm. Not only did they not turn me away, they let me test drive 2 vehicles & stayed while I went through the purch I ended up at Mazda of Elk Grove at 9pm. Not only did they not turn me away, they let me test drive 2 vehicles & stayed while I went through the purchasing process with Steven. Nick & Grant washed & prepped my new baby as everyone else has gone home for the night. Thank you everyone! More

Garrett is Awesome! He was friendly and knowledgeable. Helpful in achieving a satisfactory deal without being pushy. Would definitely recommend using this dealership, s He was friendly and knowledgeable. Helpful in achieving a satisfactory deal without being pushy. Would definitely recommend using this dealership, specifically Garrett for a fair deal and exceptional customer service. More

Best Car Buying Experience We've Ever Had My husband and I couldn't be happier with our car buying experience at Mazda of Elk Grove thanks to Matt Heidrich, who took care of us from the get-go My husband and I couldn't be happier with our car buying experience at Mazda of Elk Grove thanks to Matt Heidrich, who took care of us from the get-go. Not only did he fight to get us the best price and financing, he kept us in the loop throughout the whole process as we corresponded mostly through email and text. He was very prompt and courteous in his replies, and he made sure that we had the best information possible to make a sound decision for our growing family. As pleasant and reassuring as Matt was over email and text, he was even better in person. His knowledge of the vehicle was impressive, and he was very thorough in getting us set up and familiarized with all the cool features in the car. Matt is truly an asset to the Mazda of Elk Grove team, and we don't hesitate to recommend his services to anyone looking for a new vehicle. More

Willing to work within my limited means I was in the market for a newer, more fuel efficient vehicle, but was trapped in gas guzzling SUV that I was upside down in equity on. Mazda of Elk Gr I was in the market for a newer, more fuel efficient vehicle, but was trapped in gas guzzling SUV that I was upside down in equity on. Mazda of Elk Grove worked within my budget to find me a leasing option that fit my needs, and even worked in the extra mileage I would need and the negative equity into an affordable lease option for me. I'm thrilled to be driving the car that I want, and grateful to everyone at Mazda of Elk Grove for going above and beyond to get me into my new car! They worked hard to find something that worked for me =) More

Great Experience! Maverick was awesome! He was patient and knowledgeable. There was no pressure throughout the whole experience of purchasing my car. I would highly Maverick was awesome! He was patient and knowledgeable. There was no pressure throughout the whole experience of purchasing my car. I would highly recommend this dealership to anyone considering purchasing a new car. Thank you for the great experience! More

Overall a good experience I have been doing a lot of research and debating over a few months time, and playing with what would work for my budget. Had gone to a couple dealers I have been doing a lot of research and debating over a few months time, and playing with what would work for my budget. Had gone to a couple dealers during that time but had not been treated how I wanted or given the deal I wanted, just did not get the right vibe to pull the trigger on a purchase. Had a day off from work with some free time so I decided to go down to Elk Grove and check it out and see what they had to offer. I was in email communication for a couple weeks with Garrett due to truecar.com and had looked at their inventory online, so I had a vague idea of what I wanted. Once there I delt with Michael and looked around there lot a bit, he was helpful but never pushy, was able to go back and forth on a few different features and he had some valuable input. I found what I was looking for on the lot and we started talking numbers. They met the price I was willing to pay. I had not gone with the intent to buy that day but they met what I wanted and I was wanting this car, also the whole process was so smooth. So I took home a 2014 mazda3 hatchback touring in the dark blue mica and have been very happy with the car and the service after purchase. All in all I got a great car, had great service, and a painless experience. One thing to note is that I never felt pushed to buy, I was very willing and able to walk away from the deal at any time, but I was given some very good tools and advice and a deal that worked for me. More

Just bought a new Mazda3 Had a great experience. I used truecar.com to find local dealers with the best prices. I brought my truecar sheet and showed up at the dealership. Had a great experience. I used truecar.com to find local dealers with the best prices. I brought my truecar sheet and showed up at the dealership. Two people immediately asked me if I had been helped (I was there to see their internet sales manager Garrett). While Garrett was finishing up with another customer I meandered around the extremely clean dealership. I sat down with Garrett and discussed what I was looking for, he showed me all the choices they had on the lot and described some of the differences between Mazda 3 versions (they have a ton). We then narrowed down the type of car I wanted (Not black/manual/hatchback) and off we went. He walked me around the lot to look at a couple versions of the car I wanted, pointing out any additional features they had. We then went on a test drive for 15 minutes and returned to the dealership. In an attempt to not write the longest review ever, I can easily say this was a great car buying experience. Garrett kept in contact with me over the next few days checking in to see if I had any follow up questions/concerns and to make sure I felt comfortable with the trade in price of my car as well as the price of the Mazda3. Once I was determined to buy the car, Garrett walked me through the process of gathering documents and preparing to purchase the car. The day of purchase itself was great. I had all my documents ready and Garrett was extremely helpful in walking me through the process, all the costs associated with the car and Mazda's service. I would have given them 5 stars if the finance manager didn't try and brow beat me into buying the extended warranty. More

Superior experience in every way Mazda of Elk Grove worked swiftly to provide me with flexible solutions to help me get into the car of my desire. I appreciated their speed, thoroughn Mazda of Elk Grove worked swiftly to provide me with flexible solutions to help me get into the car of my desire. I appreciated their speed, thoroughness, and accuracy from start to finish. More