Mazda of Elk Grove

I purchased my Mazda 3 GT! Back in April, I was interested in purchasing a Mazda 3 GT. Nick Ishihara was the Sales Specialist I met. He was kind, courteous and professional. Ver Back in April, I was interested in purchasing a Mazda 3 GT. Nick Ishihara was the Sales Specialist I met. He was kind, courteous and professional. Very knowledgeable about all aspects of this vehicle. Nick didn't pressure me into making a purchase that day which impressed me. I went to three other dealerships in the immediate area, and looked at vehicles in this class and my decision was based on Nicks knowledge and also my research. In fact he was the deciding factor in my decision on this car. I would also like to add the rest of the guys involved in my purchase, Grant Saige, and Steven Khuu, were also very professional, and courteous during this whole car buying experience. It's quality people like this that will maintain a business such as yours. This is kinda my second car purchase from this dealership. As I purchased a 2010 Nissan Altima Hybrid from Nissan of Elk Grove. Again the recurring theme is excellent customer care. I probably will make this dealership my car buying tradition from now on, because of quality Sales Specialists such as Nick Ishihara. Rest assured I will highly recommend Mazda of Elk Grove to all my friends and family. Zoom! Zoom! Kind regards, John Caramanoff More

Easy transaction I went to another Mazda dealership first. At the other dealership, I had to sit around for what seemed like hours while the salesperson kept going bac I went to another Mazda dealership first. At the other dealership, I had to sit around for what seemed like hours while the salesperson kept going back and forth to "talk to his manager." It was like something my grandpa would have gone through buying Studebaker or Edsel in the last century. They did not do the "I gotta talk to the manager" routine with me at Elk Grove Mazda. The salesperson at Elk Grove worked the transaction out with me over the phone and computer before I got there. The price she had texted me prior is what ended up on my final paperwork. Elk Grove actually had the car they said they had, unlike the first dealership's bait and switch attempt. The Elk Grove salesperson had the car all ready to go for me when we go there. The only hiccup was that one of the keys was missing, but she found it and mailed it to me promptly as promised. The closest thing I have to a criticism is that I was willing to wait five months and pay another $2,000 if I could have got the exact configuration I picked on Mazda.com, but apparently custom ordering isn't really an option except for BMW's and Tesla's; not really Elk Grove Mazda's fault, but the manufacturer's website gives the shopper an impression you can pick your car exactly, when the reality is I got to pick from a single hatchback, manual transmission car on the lot, in one available color: pavement gray. More

Wow!!! Don't buy a Mazda any where else but Elk Grove Mazda! Yesterday I bought A new CX-5 from Elk Grove Mazda and it was a very comfortable and easy experience. I live in Sacramento and I am sad to say that El Yesterday I bought A new CX-5 from Elk Grove Mazda and it was a very comfortable and easy experience. I live in Sacramento and I am sad to say that Elk Grove wasn't my first choice because of the drive. I hear to tell you it is worth the drive, So look at Elk Grove Mazda first. The Sacramento dealerships didn't have the car I was looking for. Elk Grove Mazda did! I stared my experience over the phone looking for the trim level and opposition I was looking for. Gerlie was friendly, polite, and very professional over the phone and located the car I was looking for. Unfortunately I called later in the evening and we weren't able to finalize all the details that evening. Gerlie informed me that she would not be at the dealership the next day but assured me that would pass on all my information and sales representative would contact in the morning. Sure enough a little after 9am Isaiah contacted me to finalize the deal. When we showed up a the dealership we were surprised to see how nice it was. Some other dealerships look rundown not Elk Grove Mazda it looked modern shiny and new. We had our 14 month old with us and his monster of a stroller, it was nice that there was more than enough room to be able to more it about. We really enjoyed the little kids room and we took advantage of the soda fountain and coffee. Isaiah met us at the front door and can I say wow! For a guy that has only been doing this for 5 months you would never know it, unless you asked which I did. His professionalism was phenomenal. He was patient in explaining details of the safety features of our CX-5 to my wife and understanding when we needed to take time to tend to our little one. Isaiah was quick with collecting all our info so we could continue to move rapidly through the car buying process. After the paper work was done Isaiah introduced us to Kyle our finance officer. Kyle professionalism was unsurpassed as well. He really took the time to go over all of our options and explain to them in detail, while the whole time keeping the everything light and easy to understand. After Kyle explained Mazda maintenance package to use, we both agreed it was a good idea and we left Kyle's office know that our Mazda services will be covered for the next five years or 75k miles. Oh did I mention the ten-year hundred thousand mile powertrain warranty and offered by the dealership and free car washes for life to boot! Thank You Kyle. The paper were signed and we are now new owners of a new CX-5. Once again Isaiah helped us with the delivery of our new car. He really took the time show me all the features of the car and even show me some helpful tips in operating the infotainment center. I would like to state again that Isaiah is an outstanding sales person and if your going to Mazda of Elk Grove ask for him. Thank You Isaiah and Thank Mazda of Elk Grove More

Searching for............ --.shopping for a possible replacement for my fuel efficientVW diesel wagon was quite easy with 'Fritz' at EG Mazda. We test drove a 5M Mazda 3. T --.shopping for a possible replacement for my fuel efficientVW diesel wagon was quite easy with 'Fritz' at EG Mazda. We test drove a 5M Mazda 3. The clutch/transmission were as reported (positively) in the car magazine. I wish all sales folks were as polite, and well-informed as was 'Fritz'............... I promised - were I to pick a Mazda 3 to replace my EPA-threatened 2013 VW JSW TDI - Fritz that I would return with my checkbook. Frederick F Fletcher CDR USNR (Ret.) More

Great Customer Service Elias assisted me with the purchase of a new MX-5. The experience was very good, they got me in and out quickly so I could enjoy my new purchase. I Elias assisted me with the purchase of a new MX-5. The experience was very good, they got me in and out quickly so I could enjoy my new purchase. I would recommend Elias and the dealership to all my friends. More

Overall Excellence Knowledgeable sales; Nick (Ishihara) answered every question we had and knew everything we needed to know about the CX5. No pressure sales; we came an Knowledgeable sales; Nick (Ishihara) answered every question we had and knew everything we needed to know about the CX5. No pressure sales; we came and went at our leisure and when we decided to buy we "closed" the sale. Very good value; we were comparing the 6 hottest selling small SUV's and after hours of comparison driving knew the CX5 was the best for us, and when you add the price we paid we walked away with a very good value. More

Made buying a brand new car easy! We were shopping around for a new car. Browsed the web and Rachel reached out to us. Very friendly and didn't feel pressure at all about buying the ca We were shopping around for a new car. Browsed the web and Rachel reached out to us. Very friendly and didn't feel pressure at all about buying the car right away. She kept in contact with us for about a month. Letting us know our options. That really gave us a lot of time to think about financially if we can afford the car we want. And it did! Friday night was when we called her and said we'll come by after work. She had the car detailed and ready for us. It was late in the day so she had everything ready for us. Talked numbers and both Rachel and Grant was very patient with us. Now we got a sweet ride! We will definitely recommend friends and family to Mazda of Elk Grove! More

Believe I received a very good deal at Mazda of Elk Grove I had been contemplating on purchasing a new car for a year and saw a Mazda 6 and thought the car stood out among its class. I went into Elk Grove Maz I had been contemplating on purchasing a new car for a year and saw a Mazda 6 and thought the car stood out among its class. I went into Elk Grove Mazda and met Jaik. We found him to be very informative and pleasant. He kept in touch with me over the next month answering any of my questions and concerns. When the right deal was met he made the whole purchasing process a good experience. I left feeling no normal buying remorse and love driving car. He took his time explaining to me the layout and tech stuff to a non-tech guy so I could understand. I very much appreciate Jaik's patience and approach. More

Rx-8 Air Bag Recall service Brought my RX-8 in for the airbag recall, the appointment was for 1120am...the service was completed in less than 2 hours. Billy, the service writer Brought my RX-8 in for the airbag recall, the appointment was for 1120am...the service was completed in less than 2 hours. Billy, the service writer assured me that the job would be completed before 2pm, I was in my car at 140pm and on my way. I was also impressed with the comfort and amenities provided in the customer waiting area, My car was washed also, even though this was a no charge recall service. I am very impressed with the friendliness of all the employees that I came into contact with. More

Memorial weekend purchase. This review goes out to Wade Wormington, a young man who exudes courtesy and honesty. After a 6-hour drive to Elk Grove, my partner and I were eager t This review goes out to Wade Wormington, a young man who exudes courtesy and honesty. After a 6-hour drive to Elk Grove, my partner and I were eager to get the vehicle purchase started. Wade was quick to greet us on the lot, but he was neither pushy nor negligent. Furthermore, we were pleasantly surprised when Wade treated us like HUMANS and not another pairing of IGNORANT CUSTOMERS. Although my partner and I are fairly young as well (both 29), we are no strangers to the car-buying experience and were quite burned out by salesmen (usually much older than us) treating us as though we were idiots. Needless to say I have done my fair share of walking away from a transaction gone wrong. Wade, however, made the entire process extremely pleasant and was very accommodating. We shared quite a few laughs and random stories. In addition, I could tell he was very earnest about expediting things so my partner and I could get back on the road. Our brief encounter with other employees of Elk Grove Mazda were rather nice too, so I truly believe that their high ratings are emblematic of a wonderful facility that strives to maintain customer satisfaction. Believe me when I say that driving 6 hours was well worth the effort for a hassle-free experience at Elk Grove Mazda. Thanks again, Wade! - Lor & Sua More