Mazda of Elk Grove

The Best! Last week I made my second Mazda of Elk Grove vehicle purchase. The sales and service staff are always customer-focused and I can't imagine buying a Last week I made my second Mazda of Elk Grove vehicle purchase. The sales and service staff are always customer-focused and I can't imagine buying a car anywhere else. More

AMAZING Cyole was GREAT! I came for service but because of his great personality and ability to fight for me I left with a BRAND NEW Mazda 3 and a new friend! Cyole was GREAT! I came for service but because of his great personality and ability to fight for me I left with a BRAND NEW Mazda 3 and a new friend! See you on the poker table Cyole! More

Best Dealer in Northern California This is my second time buying a new car from Mazda of Elk Grove. I couldn't be happier with the results. I bought the 2019 Mazda 3 Hatchback, Pearl This is my second time buying a new car from Mazda of Elk Grove. I couldn't be happier with the results. I bought the 2019 Mazda 3 Hatchback, Pearl White with Red Interior, over the July 4th weekend. I drove it home with a huge smile on my face on July 5th. This car is amazing to look at and it drives so much better than my previous version. Mazda of Elk Grove gave me exactly what I wanted on my trade-in. I start the buying process on the internet and I worked with Matt Heinrich each time. Matt really went out of his way to make sure I got everything I asked for and he made sure I was happy with my selection. Matt took his time to make sure I had a good understanding of how everything worked in the car. Matt actually contacted me a few days after my purchase to make sure I was still pleased with the car. In a couple of years I am going to add a second car in my garage the Mazda MX-5 is going to look outstanding next to my 2019 Mazda 3. I will not hesitate making that purchase at Mazda of Elk Grove. I will also insist I work with Matt Heinrich on that purchase, there is not a better sales person than Matt. On the finance side I worked with Vu Huynh, no complaints with Vu, he was very professional and what I appreciated the most with him is that he was very quick. We got all the financial stuff completed within 30 minutes. More

Highly recommended Nick Ishihara Nick was very knowledgeable, professional and diligent in creating a transparent and safe atmosphere for me to work in. He explained everything whenev Nick was very knowledgeable, professional and diligent in creating a transparent and safe atmosphere for me to work in. He explained everything whenever I had a question and was quick with results. His calmness helped as I was shopping around a few different brands and he was so informative and easy going that I didn’t feel any pressure. He took me seriously, made features relevant to my lifestyle and was very relatable. In the first five minutes of meeting him, I was at ease with his style, his Mazda knowledge and the vehicle style knowledge. Our test drive was allot of fun as he really knows what he is selling. If I could buy everything from Nick, I have no doubt that all of my purchases will be truthful and lasting. Mazda proves to be the best car company hands down. I am over the moon with my purchase and look forward to becoming a Mazda heavy family. DeAnnah in credit was super helpful and quick. She really knows her stuff. I didn’t feel like she was hiding any fine print items. She shows allot of pride in the company that she works for and stayed late with us to answer any questions. When I walked into the office areas, the vibe was great, people seemed happy, energetic and fully excited and capable of helping us customers and each other. I love a great team environment. More

Great! I found a great deal! The sales man was great he helped me find everything I wanted! I left with the perfect vehicle for me. I found a great deal! The sales man was great he helped me find everything I wanted! I left with the perfect vehicle for me. More

Quality and friendly team Quality sales service. Taylor’s no nonsense relaxed approach made him relatable and the experience seamless. These guys were competitive on price and Quality sales service. Taylor’s no nonsense relaxed approach made him relatable and the experience seamless. These guys were competitive on price and Taylor happily answered all my questions professionally and on point. Highly recommend and would be more than happy to purchase again from Elk Grove. Fritz was informative and helpful also. After two poor experiences with other dealerships in the Bay and having purchased Mazda’s previously from elsewhere in the US and around the world, I’m pleased I found these guys. More

Awesome customer service! Nick Ishihara went above and beyond to assist me with the vehicle I wanted. I was not pressured to buy and he made me comfortable with my purchase. I Nick Ishihara went above and beyond to assist me with the vehicle I wanted. I was not pressured to buy and he made me comfortable with my purchase. I have no problem recommending nick and the Elk Grove Maita dealership to anyone I know. Fritz Roepke and DeAnnah Mass helped with the financing and he had excellent customer service. He puts integrity into his work and is honest, something I really appreciate from financing. 10/10 experience! More

Great Expectation. February 2019, I pre-ordered Miata 30th Anniversary in the hour it was available online, I was asked what dealership I would like the car shipped to, February 2019, I pre-ordered Miata 30th Anniversary in the hour it was available online, I was asked what dealership I would like the car shipped to, I selected Mazda AutoNation in Roseville since it was close to home. It has been so long I hadn't visited any auto dealer since 09/1991 when I first bought my 91 Miata at Holiday Mazda on Cirby Way in Roseville - no longer in business. Few weeks later I paid a visit to Mazda AutoNation, then Mazda in Elk Grove. The next day, I requested Mazda send my car to Mazda in Elk Grove because the team of staff at Mazda in Elk Grove is professional and pleasant. Best of all, Mazda in Elk Grove charges no dealer markup. Finally, July 07 Gerlie Fevidal gave us a call with wonderful news – it arrived. I was so excited to visit the Mazda in Elk Grove next day to check out the car and drove it home the following day. The whole process of working with the team is so positive and wonderful, especially, Gerlie. She is very personable, knowledgeable and proficient. She answered all our questions thoroughly. She is wonderful staff. We will definitely recommend this dealership in the future. More

Got my dream car for a great deal! I just bought my first Mazda and I absolutely love it. Jaik was an awesome salesman! He went above and beyond to get me my dream car for a great price I just bought my first Mazda and I absolutely love it. Jaik was an awesome salesman! He went above and beyond to get me my dream car for a great price! This dealership overall was very helpful and considerate. I would highly recommend this dealership over any other dealership in the area. Thank you Mazda of Elk Grove for everything! More

Terrible buying experience Had worked out a mutually agreed upon deal online with Nick over the course of a few days and several emails. Came in to close, was handed off to Garr Had worked out a mutually agreed upon deal online with Nick over the course of a few days and several emails. Came in to close, was handed off to Garrett (seems to be their normal way of operating from my experiences with this dealership), and pretty much immediately advised they cannot make the deal work and it was impossible. He then spent the next half hour backtracking and doing whatever he could to convince me they wouldn't honor the deal, it wasn't their fault, and that they couldn't do anything close. I mostly held firm and after another hour of pushing back and forth with Garrett and his manager Grant, we were stuck and they refused to meet my price -which was higher than the prior email agreed upon deal. Exceedingly frustrated and hungry, left and went home. No less than 5 minutes at home, Garrett called saying they can make my last price work (still more than email agreement) if I rushed back and did it that night. Against my better reasoning and frustration, I went back in and spent until midnight filling out the paperwork. Looking back, I regret going back in on their terms after they renegged on their email deal and then attempted to hardball me back to a crummy deal. I absolutely love the car itself, but will always feel poorly towards the sales interaction and regret not stepping back to talk further with Maita or Bay dealers. I just hope the car treats me better than Elk Grove Mazda's sales team. More