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Mazda of Claremont - Service Center

Claremont, CA

4.8
336 Reviews
Call Service Center (909) 451-5100

336 Reviews of Mazda of Claremont - Service Center

Sort by
October 31, 2023

Very low pressure sales tactics which is a huge plus! Julissa was fantastic and always found is what we needed. More

by RACERRAY909
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Riza Amiri
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julissa
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Nov 01, 2023 -

Mazda of Claremont responded

Thank you so much for your excellent review and recommendation. We are so pleased to hear that your experience working with Julissa and Riza went smoothly. If you have any questions, please don't hesitate to reach out.

October 19, 2023

Great service! Got my car delivered fast and got explanation of everything on the spot. More

by IRINA_BAYTALYANTS
Recommend Dealer
Yes
Employees Worked With
Arsen
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Oct 20, 2023 -

Mazda of Claremont responded

What a great rating and review! We're so glad you enjoyed your experience working with Arsen, and we look forward to working with you again!

October 17, 2023

The staff was friendly and efficient while the waiting area was very clean i was able to get work done as i waited. More

by mayelact
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2023 -

Mazda of Claremont responded

Thank you for your business and posting a review. We're happy to read about your great experience and will be sure to pass on your kind words to the team. Please let us know if there's anything else we can do for you.

October 17, 2023

I wasn't notified when my car was ready. My appointment was at 10:00 a.m. My car was there for 5 hours before I called to check up on my car and they said that it's been ready. It also didn' More

by srzoeday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2023 -

Mazda of Claremont responded

We are sorry to hear that your experience with us has not been positive. This is not the service we strive to provide and we appreciate you taking the time to let us know about it so we can improve in the future.

Oct 18, 2023 -

srzoeday responded

Thank you!

October 15, 2023

Friendly and helpful staff. Took care of my car as if it was my own! More

by saraoharra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Diaz, Andrew Navarro, Rudy Soto, Tyler Westenhaver
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Oct 16, 2023 -

Mazda of Claremont responded

Thank you for your excellent review and recommendation. We are so pleased to hear that our team gave you the service you deserve. Have a wonderful week!

October 15, 2023

Good service & with video feedback about the service done which is really good , service is on time More

by HAYSAGANDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2023 -

Mazda of Claremont responded

Thank you so much for your excellent review and recommendation of our Service Department. We are so pleased to hear that you enjoyed our transparency video. If you have any questions, please don't hesitate to reach out.

October 15, 2023

Friendly and attentive employees. Salesperson answer all my questions and provide me with more understanding of the vehicle operations. More

by AERIALSN18
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julissa Banuelos
Report | Print
Oct 16, 2023 -

Mazda of Claremont responded

Thank you for writing a such a fantastic review! We are so happy to hear about your experience with Julissa and thank you for giving us the opportunity to serve you. Please let us know if you have any other questions.

October 13, 2023

Great, fast, professional service. It's never fun to service your car, but they make it a pain free as possible. More

by X
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2023 -

Mazda of Claremont responded

Your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!

October 11, 2023

Upon pickup 2 days ago, I was quite confused by a new car that REEKS of very strong men's cologne which. I have been driving since pick up with a/c on max and all windows down as I am odor-sensitive. Such More

by WILSONWENDY
Recommend Dealer
No
Employees Worked With
I purchased through DriveWise broker so I did not have any in person interaction with the Claremont dealership.
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Oct 12, 2023 -

Mazda of Claremont responded

I wanted to reach out and apologize for the experience you had with your new vehicle. This is not typical for our team and we can assure you it will not happen again. As it may be too late to reconcile, I wanted you to know that we will be discussing your experience with our crew so we don't make this mistake again.

October 09, 2023

Excellent service. Friendly and knowledgeable advisors. Waiting area was clean, comfortable and had nice snacks. More

by Vlad Tepes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Diaz, Andrew Navarro, Rudy Soto, Tyler Westenhaver
Report | Print
Oct 09, 2023 -

Mazda of Claremont responded

Thank you for allowing us to earn your business! All of us at Mazda of Claremont take great pride in providing nothing less than exceptional service, and we are glad that was your experience! Thank you so much for your recommendation and we will make sure the team hears your kind words.

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