Mazda of Bedford

I recently bought a used car. My sales rep. was Mike and he is very arrogant. He was rude all the time and forced to buy the car. The car was not cleaned and the interiors were damaged. Mike even didn't eve he is very arrogant. He was rude all the time and forced to buy the car. The car was not cleaned and the interiors were damaged. Mike even didn't even gave me time to look at the car. My biggest problem is that Mike's attitude was very rough and rude. I won't recommend this dealership AND salesman to the people who are looking to buy a used car. There are many other good places around to buy a used car. Don't buy a used car from this dealer. More

I Had been looking around for a mazda 3 hatchback for a few days at other dealers and then stopped by Mazda of Bedford On Saturday. I was greeted by Craig Toddy who showed me 3 cars and I was able to purch few days at other dealers and then stopped by Mazda of Bedford On Saturday. I was greeted by Craig Toddy who showed me 3 cars and I was able to purchase the car I wanted! He was vey knowedgeable about his product and iI felt to pressure at all during the whole sale process . I met with Mike in finance and He was very helpful and I must say I bought the car I wanted for at least 6oo.oo less than anywhere else i looked! I was able to meet one of the owners while I was there ,,, Bill Klonaris,,,, I told him how happy I was with my purchase and how great everyone had treated me,, Within a few min my car was ready for me and it looked beautiful! Bill explained that all cars are cleaned by the dealerships own detail and reconditioning depts !!! Another bonus !!!! I look forward to working with there service dept in the future to keep my vehicle looking and running like new, I would definatley recommend Mazda of Bedford to anyone looking for the best deal around !!!!!!!!!!!!! More

I purchased my car (a 2009 Civic) going on 1 year ago. Before the purchase I was promised a free tank of gas, that my car would be cleaned and that the oil would be changed. They did none of the above and Before the purchase I was promised a free tank of gas, that my car would be cleaned and that the oil would be changed. They did none of the above and after I had signed the papers and asked about it they told me that they weren't going to do any of that. I gave them a bad review on their website, the used car manager Doug called me to find out what happend, I explained and he basically said "sorry about your luck" and hung up. I thought about it more, called back and demanded that I get what I was promised. Doug then talked over me while I was talking and was very rude. He then gave me the tank of gas and the oil change (after arguing with me more about when I should have it done), but not the detailing. Since I had purchased the car, every once and a while it would not start on the first try, but then I could turn the key back and try again and it would start right up. No lights were on. I decided to have it checked at Autozone because it was still under warranty and if the alternater was bad it would be covered. The alternater tested bad and the battery tested good. I took it into Mazda and they charged me a "$100 deductable" and replaced my alternater. The same day I picked it up, I stopped somewhere to grab food, came back out and the whole car was completely dead. I then called Mazda and told them I expected that they cover the tow and re-replace my alternater. They told me "if it is determined that the cause of the car not starting is because of us then we'll pay for the tow." WOW. Unbelieveable. So they tow it back to Mazda and I find out that whoever installed the new alternater DIDN'T TIGHTEN DOWN THE BOLTS so it short circuted and had melted some plastic stuff under the hood and was not charging my battery. Mazda then told me that my battery was bad, but I had paperwork showing that it wasn't before it came to them so I asked that they replace the battery free of charge. Again, they pretty much said well too bad and sold me a new battery at cost "to be nice". I thought about that more and called and demanded my money be refunded for the battery because it was fine before they touched my car. I then went to Doug (the same used car manager) and complained and he told me that it wasn't his problem and that whatever service does is what they do. He also said to me that they had never had anyone complain the way that I was and I find that extremely hard to believe. They refunded my money for the battery finally after I had to pled and complain a case to Doug for 20 mins and he walked me over to the service department. The service manager there would not look me in the eye and barely spoke to me. I felt very uncomfortable like I was inconveinceing them! Then after I thought this whole nightmare was over, I get in my car after work one day, start it up, and the battery light is on. I drove it straight to Mazda and was livid. Since the THIRD TIME THEY FIXED IT, everything has been fine. Finally, I was given a Carfax report that showed that there had been 0 accidents with this vehicle. I have taken my car to a Honda dealership and the driver side door is a factory replacement meaning that for whatever reason (most likely an accident) the door was replaced. (I do realize that Mazda can't help what is on a Carfax). But this door then started to have some light surface rust on the top of the door frame where a protective tape is suppose to be (what I now know is a $10 part). Mazda did not bother replacing it before I purchased the car and told me that they would not take care of it now, that I could come in and have it looked at and get a price. I decided to go to Honda and had to spend $220 to have it fixed. (BTW, Sunnyside Honda in Middleburg Hts. was amazing. They treated me more than excellent and the work was perfection with a lifetime warranty). Unless some catastrophic malfunction occurs, I will never step foot in this establishment again. Stay away from these people. Don't forget that when you purchase a car, you get the dealership along with it. It is worth a little extra money to deal with people who respect you, care about you and want to make you happy. THIS PLACE IS INSAINE AND HORRIBLE. THEY WILL TREAT YOU LIKE DIRT THE SECOND YOU SIGN YOUR NAME ON THE DOTTED LINE! BEWARE!!! More

Horrible experience.. Was treated very poorly and told to "get the xxxx out"... They did not follow through on what was promised... Worst customer experience in my life.. Don't waste time on going there.. Go "get the xxxx out"... They did not follow through on what was promised... Worst customer experience in my life.. Don't waste time on going there.. Go to medina instead More

This dealership exudes the upmost level of professionalism. There was no pressure when buying my new car. During the transaction, all the employees were highly organized to make for a smooth professionalism. There was no pressure when buying my new car. During the transaction, all the employees were highly organized to make for a smooth and efficient close to the purchase. All employees were very friendly and the showroom was immaculate. There was a nice waiting area for my two small children and the employees were so friendly to them while we looked at cars and signed the paperwork. I have owned a Mazda for 20 years and only use the service department at Mazda of Bedford because I know there is no duping. From sales to service to financing, everyone treats you like they would want to be treated-friendly, organized, fair, and with 100 percent integrity. More

Allways a possitive experience buying a car from Mazda of Bedford. Three partners that realy have their operation under control, with only one goal in mind and that's pleasing their customers. New, used, or Bedford. Three partners that realy have their operation under control, with only one goal in mind and that's pleasing their customers. New, used, or sevice. They have mastered their craft and the outcome is happy customers like my self and many many others, from allover the country. I have purchased six brand new and one preowned vehicles from them without any problems. KEEP IT UP GUYS GREAT JOB!!!!!!!!!!!!!!!!!!! More

I am on my third Mazda from Mazda of Bedford, this goes back almost 12yrs now. They have serviced my car since. I can't thank you both enough for your hard work, and honesty. I try and send my friends in t back almost 12yrs now. They have serviced my car since. I can't thank you both enough for your hard work, and honesty. I try and send my friends in to buy cars! Keep it up, I am a customer for life. William T. More

They were great and so was the selection. I would say if you ever wanted to buy a Pre owned car go there for great service and see Doug and craig. you ever wanted to buy a Pre owned car go there for great service and see Doug and craig. More

Simply put, the experience was terrible. At first it was good while we talked to a salesman but then the manager stepped in. He stole the salesman's seat, treated me like an idiot, and then hurried me into good while we talked to a salesman but then the manager stepped in. He stole the salesman's seat, treated me like an idiot, and then hurried me into putting a hold on the car. The next day I went back to the dealership and took the car to NTB. They said that the rotors were bad and that the piece keeping the rotors together was sagging way down. I took the review back to Mazda of Bedford and Doug took the paper, looked it over, and CALLED NTB. He yelled at them, told them that their review started WW|||! He then tried to explain to me that there was nothing wrong with the car. He treated me like an idiot for getting the car checked out and then proceeded to tell me that he would drive his children in it. I told him that I don't want the car but he wouldn't take no for an answer. He just kept throwing numbers in my face. Finally, I got fed up and told him that there was too much drama with buying this car and that 6500 for a rusted, broken car with 137,000 miles on it is too much to pay. To recap, everything was fine until Doug stepped in and hurried the process, started "WW|||", and then wouldn't take no for an answer. Management at Mazda of Bedford is of very low quality. More

I discussed the price of a vehicle with this dealership I discussed the price of a vehicle with this dealership and they told me that they would sell me the vehicle for $9,400 out-the-door. I agreed to b I discussed the price of a vehicle with this dealership and they told me that they would sell me the vehicle for $9,400 out-the-door. I agreed to buy the vehicle at this price and after I drove an hour to fill out the paperwork I found out that they were charging me $1,000 more. They brought the price to $9,400 AFTER figuring in a $1,000 down payment which I had not even paid. So the actual price of the car was $10,400 out-the-door. They made the numbers "work" but were deceitful and dishonest in arriving at the agreed upon price. I read a similar complaint about this dealership and assumed that it was just a result of a miscommunication, but there was absolutely no miscommunication in this matter. The salesmen at Mazda of Bedford were attempting to charge more money than what they had agreed to sell the car for. I would not recommend this dealership at all!! Not only did they try to charge more money but then they proceeded to "explain" the numbers to me as if I were ignorant and incompetent at reading. I strongly advise you NOT to go here. More