I will never, ever buy a Mazda from anywhere other than Mazda of Bedford. We have purchased several new and used Mazdas from this dealer and the experience is top-notch, from start to finish. Sure, the new showroom is gorgeous. Sure, the salespeople are friendly, respectful, and helpful without being pushy. But that's a minimum expectation for a dealership, in my opinion. What separates Mazda of Bedford from other dealers is the team working behind the scenes to support customers. Example 1: six years ago I was working in my home garage on a significant repair to our CX-9. It was a holiday weekend, so I knew I would have an extra day to do the job. BUT, I needed a part that could only be found at the dealership. I called, and they had it. This was late morning on a Saturday. I talked to the parts department and told them I was on my way there as fast I could get there. TWO guys in parts waited an extra 15 minutes after their closing time on a holiday weekend so I could pick up the part. They also talked me through some of the challenges I could anticipate when swapping out the old part for the new one. This is the kind of service and support I have always gotten from their parts department. Example 2: Milo in the service department. Hands down the BEST person you could work with when having your car serviced. He is honest, friendly, and direct. If it's an easy job, he'll let you know and encourage you to get it taken care of sooner rather than later. If it's bad news, he gives it to you straight and lets you talk through options. No judgment, no pressure. If you are thinking of buying a Mazda, do it. They're great cars. And buy it from Mazda of Bedford. I drive past a couple Mazda dealers to reach this one, and I always will!

My husband and I agreed working with Mazda of Bedford was the best car buying experience either of us has ever had. Our sales representative, Teddy Ross, was friendly, knowledgeable and respectful. The General Manager, Scott Newman, even stopped by to introduce himself and chat. I highly recommend stopping by Mazda of Bedford if you are in the market for a new vehicle.

The salesman was friendly and very helpful. The dealership also allowed me to have my mechanic look at it even though it was some distance away. I felt like I could buy my new car with confidence.

Brought my vehicle in under the “bumper to bumper” warranty. My car had multiple rattles and possibly transmission issues. They basically called me a liar and said there are no rattles and everything is fine with your transmission. What a Waiste of time, energy and money dealing with this company!! They clearly do not stand up to their bumper to bumper warranties

They sold a vehicle that had a bad battery, weak ball joints, services they claim were repair and replaced. I had to file a complaint on bbb Ohio attorney general Federal trade commission Ohio department of public safety Consumer financial protection bureau This is car dealership you should stay far away from

Be very careful buying a used car from here. Major issues before I even made one car payment! Also, don't get suckered in to their GAP insurance. They don't tell you the entire amount is added to your loan, so you're also paying interest on it. Also, won't let you cancel it. Suddenly my loan amount was over $1,400 more than my car purchase price! What a scam!!!