Mazda of Bedford

Went extremely well, old car was really really beat up, Mike ended up getting me a good deal for my old car, which helped out my down payment a lot, the financial side got me a decent interest rate, ended Mike ended up getting me a good deal for my old car, which helped out my down payment a lot, the financial side got me a decent interest rate, ended up driving the car home that day! if your gonna buy a car i recommend going here, and i would ask for mike hes a dealer that will fight for you to get a good deal Thanks mike! More

Josh was awesome! He was very helpful and was able to get me what I wanted at the price I had hoped for! I would recommend him, and the dealership to everyone! me what I wanted at the price I had hoped for! I would recommend him, and the dealership to everyone! More

Mike Marzec was awesome! He knew I Iiked the used car but he also knew I would not be able to afford it if I did not get a good deal. He did the very best he could for me so I could go home that day with the he also knew I would not be able to afford it if I did not get a good deal. He did the very best he could for me so I could go home that day with the car. I could not be happier with the wonderful deal I got! I would recommend him and the dealership to anyone anyday. It is a great car and I knew he really cared about me getting what I wanted. More

It was a no pressure atmosphere- gave me facts and test drives. Have been in for oil changes and servicing- very timely and quick. We felt no pressure to purchase - gave us additional info about tax reba drives. Have been in for oil changes and servicing- very timely and quick. We felt no pressure to purchase - gave us additional info about tax rebate from insurance- due to accident situation. Financing was same day and they even stayed open so that we could drive home that night. I would and have recommended this Mazda dealership to many people. Keep up the good work.... More

My salesperson made the buying experience pleasant. He did not engage in high-pressure sales tactics. He was very knowledgeable about the vehicles and gave me a very fair deal. I recommend this dealersh did not engage in high-pressure sales tactics. He was very knowledgeable about the vehicles and gave me a very fair deal. I recommend this dealership and my salesperson to anyone wishing to buy a new Mazda. I really like my new 2014 Mazda CX-5! More

Dealership was very friendly and very knowledgeable about the Mazda 6 I purchased the other day, I was expecting a very high pressured sales pitch but it was very relaxing with no pressure the salesman made the Mazda 6 I purchased the other day, I was expecting a very high pressured sales pitch but it was very relaxing with no pressure the salesman made it very easy I just sat back and relaxed and next thing I know I'm driving away in a new 14 great job guys I'd recommend you to anyone More

I test drove a 2014 Mazda 6 vehicle on 9/9/2013 at this location. The salesperson and internet salesperson contacted me that same evening via phone and e-mail. After some bartering, all parties agreed on a location. The salesperson and internet salesperson contacted me that same evening via phone and e-mail. After some bartering, all parties agreed on a $5,500 trade in (pending inspection) and a $22,200 purchase price on the vehicle. They took a $500 deposit over the phone and asked me to come in at noon on 9/11/2013 to pick up my vehicle. At 9:30AM on 9/11/2013, the salesperson called me to tell me that they cannot sell the car at that price and they would be refunding my money. Highly disappointing and unprofessional. More

I went to Mazda of Bedford after visiting one of the small "wholesale" dealers in Willoughby(which was a total disaster) and had an amazing experience. I was looking for the 2003 acura tl that they had small "wholesale" dealers in Willoughby(which was a total disaster) and had an amazing experience. I was looking for the 2003 acura tl that they had online but wasn't thrilled. While we were out on the test drive they also brough out a 2002 acura tl that had just arrived and asked me to take it for a test drive. this 2002 was night and day compared to the other cars I looked at. I let James know that it was more than i wanted to pay so he brought Shannon over so we could discuss it. After a brief discussion w/Shannon we were able to reach a number we both could agree on. Both Shannon and James treated us w/respect and professionalism during the entire time we were there. James even went so far as to have our Honda Civic washed & vacuumed while we were meeting w/Shannon! Talk about customer service! They were both very informative every step of the way and a true pleasure to work with and I got the car i've always wanted at the right price! Way to go Shannon and James! We will be refering everyone we know to Mazda of Bedford from now on. More

My wife and I purchased a certified pre-owned Mazda from this dealer about a month ago. While everything in the purchasing process went smoothly, dealing with Mazda of Bedford after the sale has been a nigh this dealer about a month ago. While everything in the purchasing process went smoothly, dealing with Mazda of Bedford after the sale has been a nightmare. After getting the car home, we discovered that the car was missing the driver's side front floor mat-an item that is clearly listed as required on the Mazda Certified Pre-Owned inspection checklist. Since we had driven 2+ hours from out of town to purchase this car, I called our sales rep and asked to have the mat mailed to us. He agreed. When I didn't receive anything for over two weeks, I called back, and after a couple of unreturned voicemails, I finally managed to reach our sales rep again. It turns out that he had mailed the mat to the wrong unit in our apartment complex, having failed to confirm my address with me before mailing or check his records against the address listed on the purchasing paperwork. I've checked with the residents of the apartment where the mat was mistakenly sent three times now, and they claim they haven't received anything. Instead of admitting his error and offering to make this right, our sales rep was unapologetic and implied he couldn't do anything until the Mazda of Bedford received the mistakenly-mailed mat back. When I asked for them to just mail a mat to the correct address this time, they said they couldn't do so until a manager signed off on it. After two more days of being given the "just waiting for the manager" runaround, I've given up all hope of ever getting the mat that was supposed to be in the car. Throughout this entire process, every contact with our sales rep, Thunder, has been very disappointing. While he has been nothing but courteous to me, out of the several times he said he would call me back "in 5 minutes" or "on Monday", not once have I actually received a call. Out of the several voicemails I've left him, not one has been returned. I never got the sense anyone at the dealership was actually working in good faith to resolve this situation–one that is their mistake on every level. I strongly recommend that you stay away from Mazda of Bedford and Thunder. While they may seem nice at first, as soon as you sign your name on the dotted line, this is how you'll be treated. More

Car purchase was fine. Had to really work to get a half way decent trade in price for my 2002 4Runner. The overall sale of a certified preowned 2009 Mazda 6 went fine. Because I came from Michigan to buy way decent trade in price for my 2002 4Runner. The overall sale of a certified preowned 2009 Mazda 6 went fine. Because I came from Michigan to buy the car they but the paperwork through immediately.. it was Sunday and the dealership was closing so they had me sign the paperwork quickly and we were off. During the negotiations for price on the car the salesman informed me of what certified preowned covered and he said also that this particular car had additional roadside service and .... if I ever lost my key or it broke that I was entitled to one free key... the brochures from the previous owner on this policy were in the packet they gave me. Fast forward about 9 months... we lost our key and needed a new one. We called a local dealer and they said there was no record of our car being covered for a key. I called Mazda of Bedford and talked to the sales manager. He said we signed off on that policy and we had no coverage for it. I told him the salesman told me that I would get 1 free key and further asked him how I would even know that I was entitled to a free key. He proceed to tell me that I could have read it on a brochure in the dealership and because there was no way I could prove it they couldn't get me a key. (So basically was saying that I was lying about what the salesman told me before the sale) The salesman had left the dealership so there was no way to verify what he told me. So I had no choice to say ok I guess I got shammed on this one by your past salesman. Then I asked if they could sell me a key a dealer cost because of what happened.. the key cost about $250. He said he would talk to the general manager and get back to me. That was on about July 16... it is July 30th and they never called men back. The sales manager acted like one of those stereotypical tough guys like and was not at least regretful about what happend... more of the attitude that I was lying and just trying to get a free key out of him. Nothing could be further from the truth. More