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Mazda of Bedford

Bedford, OH

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489 Reviews

11 Broadway Ave

Bedford, OH

44146

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Showing 489 reviews

April 22, 2019

Charged MORE THAN MSRP 3 years ago, Mazda of Bedford charged my 23 year old daughter MORE than MSRP for a lease. And now, it's time to lease a car again. She had no intentio More

by ordinaryguy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Newman
May 14, 2019 -

Mazda of Bedford responded

Hello OrdinaryGuy, Back in 2017 (see below) we discussed this, and resolved this. If I remember correctly, there was confusion on how everything is printed on the form. We attempted to resolve this with you, which was giving back additional money based off what you offered to resolve this. So yes, there was confusion, but we still tried to make you and your daughter feel good about the experience. Please let us know if you would like to re-discuss this process and the details again. You can contact us at hello@mazdaofbedford.com "Mazda of Bedford" - ordinaryguy 1/25/17 Update: After speaking with Scott Newman, the sales manager, He suggested a resolution that he thought was fair. 1/10/7 My daughter went to Mazda of Bedford for her first new car purchase. They saw her coming!! She ended up leasing a car, but only because of the high pressure sales tactics. The only discount received was a $250 recent college grad discount. That's it. No other discounts or incentives. And on top of that, they charged her $400 more than MSRP. It was all about the sale. Other than greed, I don't understand how a car dealership can take advantage of a 23 year old who has multiple years of car buying ahead of them, just for a one time sale and one time profit. Not only will they lose her as a repeat customer, but any other friends and family that we share this with. READ LESS CUSTOMER SERVICE QUALITY OF WORK FRIENDLINESS PRICING OVERALL EXPERIENCE RECOMMEND DEALER NO

February 27, 2019

Great service visit Had a problem with brakes on 2017 3. Out of warranty BUT Milo had me call Mazda customer care and they ended up covering most of the cost. They also More

by Cjtrump
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Milo Milosevic
January 26, 2019

“Great Salesman” I met with a great salesman named Bill. He listened to what I said what I was looking for and what price range I wanted to be in. He wasn’t pushy and More

by Ms. Trina H.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Anton, Mike Kendren
December 04, 2018

Painless My experience was as painless as buying a car can be. The salesperson (Mark) was great. No runaround, offered a very competitive price and had all the More

by TM
Recommend Dealer
Yes
Employees Worked With
Mark Rice
December 03, 2018

new car purchase I came from chicago on a saturday because this dealership was the only one I could find with my color combo for the new Mazda 6 Signature. I was so su More

by maddog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Cieslak, Kevin O'Malley, Scott Newman
November 30, 2018

No nonsense experience I finally found a used Ford F150 in good condition at a fair price. Bill Anton answered my phone call and when I came in, it was his lucky day! B More

by Paul A Labonte
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bill Anton
November 18, 2018

Fantastic experience from start to finish. Started online and via e-mail getting info about the CX-9. Very quick to respond and provided info I asked for. Went in to test drive and the experien More

by Gadi S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Clark, Mark Rice
November 04, 2018

Awesome experience with our salesman and manager ! Dion was our salesman and I could not have asked for a better guy! He was very down to earth and just real about everything ! I would recommend anyone More

by jenniferfogliano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Newman, Dion Harris
October 27, 2018

Great customer service Dion was very helpful. He explained the features inside and out and we felt comfortable asking him questions. Not pushy and very professional and inte More

by Mazdaoh
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dion Harris
September 29, 2018

Excellent staff - very knowledgeable and nice Excellent service- from the salesmen to the manager and the service department. This is out 4th Mazda and we are most pleased with the customer servic More

by Dolores
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Kertis, Scott Newman, Mark Rice
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