Mazda of Bedford

Couldn't have been a better experience. This was my first ever new car and I have to say when I get another car it will definitely be at Mazda of Bedford. They bent over backwards to make su This was my first ever new car and I have to say when I get another car it will definitely be at Mazda of Bedford. They bent over backwards to make sure I was happy. That just does not happen in today's world any more. I will be back at in for sure. More

Helpful, friendly. I was recommended by a good friend to visited this dealership and Sean. Everyone was helpful and friendly. They worked very heard to fine me what I ne I was recommended by a good friend to visited this dealership and Sean. Everyone was helpful and friendly. They worked very heard to fine me what I needed. They worked like a team. We're still working together to make my purchase experience satisfactory or perfect. I love my car. More

Family owned with a bad business trail.... My advise to anyone would be, to go to BBB.com and google reviews from unbiased customers. I walked in to the dealership and was greeted by a salesman My advise to anyone would be, to go to BBB.com and google reviews from unbiased customers. I walked in to the dealership and was greeted by a salesman (William B.) whom introduced me to the sales manager (Scott Newman). My first impression so far was "very professional". William showed me a few cars and brought up a few decent points while looking.... and convinced me to purchase a new vehicle verses a used. Knowing my credit was below average from my divorce. I had a cosigner to help me through the process. Knowing that my cosigner has excellent credit and figured the process was going to be smooth sailing, it turned into a nightmare and total waist of my time as well as the cosigner! Now I'm giving a short version of how everything transpired, over the course of 3.6 hours. Anyway, just to give you an idea of filling out a application, getting approval, and finding a lender/bank to take on the loan usually takes an hour tops! I know this from many past experiences at reportable dealers... after 3.6 hours of waiting and waiting... Scott kept telling me that " still waiting on the bank". By this time I've had plenty of time to observe what was happening. The finance guy was somewhere but his office, William was trying to multi task with other customers roaming the lot. Then proceeds to chit chat with another coworker about non work related stuff Lol. it was like watching a circus! They totally lost interest in me by this time. I was getting frustrated but kept my cool because that wouldn't of helped the situation. By the 3.6 hour mark I had to leave and they said they would call me once they heard back from the bank. That was yesterday and today I heard nothing? Today after work I went to a dealership with high marks and the entire process took 3 hours from start to finish!! Before stepping foot in this dealership look at their past relationships with customers on BBB or google reviews or if you want to be entertained then this is the place to be lol. I guess first impressions aren't always correct in this case...... good luck More

Great Car Buying Experience My wife and I had an outstanding car buying experience with Mazda of Bedford. Our salesperson, Katrina Melnic was very professional during the entire My wife and I had an outstanding car buying experience with Mazda of Bedford. Our salesperson, Katrina Melnic was very professional during the entire process. She knew all about the Mazda vehicles, including all the technicals, as well as all the aspects of the dealership. She treated us with respect and dignity and was genuinely concerned in matching our needs with the available offerings. There was never a hint of sales pressure. She was prompt and precise in answering all our questions and concerns, even guiding us to a viable solution for a specific requirement we had. She communicated especially well on all the financials alternatives. She interfaced seamlessly with Scott Newman, the general sales manager who was also outstanding. In the end we got a deal that was a win/win for both sides. If you want a dealership that is first class, come to this one, even if it means a bit more of a drive. If you want to work with a sales person that talks straight and with class and makes it an enjoyable experience from start to finish, we highly recommend you work with Katrina. More

Friendly and Welcoming Although I did not end up purchasing a vehicle from here, the staff I worked with were extremely friendly and welcoming to my entire family. Although I did not end up purchasing a vehicle from here, the staff I worked with were extremely friendly and welcoming to my entire family. More

Respect in Sales My wife and I went to test drive a car that we both wanted, but did not need. We were greeted at the door by the sales manager and asked how he could My wife and I went to test drive a car that we both wanted, but did not need. We were greeted at the door by the sales manager and asked how he could help. We had been referred to a particular salesman through a friend working at another dealership. The salesman was Edward Ross, he asked how he could help, what he could do to answer any questions, he arranged for the test drive and was an overall great person to work with. We are very happy with the way the whole transaction was handles from the sales manager to the financial manager. Edward was a pleasure to work with and I would highly recommend him and the dealership to others. More

Great experience, no pressure, easy to deal with In working with Scott Newman and then Edward Ross everything was very professional with no pressure and tons of knowledge. They were very helpful in f In working with Scott Newman and then Edward Ross everything was very professional with no pressure and tons of knowledge. They were very helpful in finding what I wanted and bent over backwards to make sure I was happy. In leasing my cx-5 they made everything simple and to the point. I would highly recommend them to anybody. The dealership was spotless and very eye appealing. Ray in financing was very good also. He got me in and out quickly. More

Top notch dealership and exceptional staff!! We received exceptional service and care at Mazda of Bedford. Tyler and his staff were extremely knowledgeable in every aspect of our car buying exper We received exceptional service and care at Mazda of Bedford. Tyler and his staff were extremely knowledgeable in every aspect of our car buying experience and made us feel comfortable from the time we walked in the door. It was a great experience, as we never felt pushed into making decisions, as Tyler was very helpful in working with our needs and what we wanted out of our new vehicle. The entire staff was extremely friendly and went out of their way to make sure we were happy as newcomers into the Mazda family. Hands down, would I recommend Tyler and the rest of the crew for anyone looking for a great car buying experience! More

Honest and easy to do business with. Recently purchased a new Mazda CX-9 Signature from Sean Hardnick at Mazda of Bedford. Sean was extremely helpful in explaining all the features of the Recently purchased a new Mazda CX-9 Signature from Sean Hardnick at Mazda of Bedford. Sean was extremely helpful in explaining all the features of the vehicle and worked to arrange an extended test drive for my wife and I. Sean did not pressure us in any way. He and Scott Newman worked very hard to give us a terrific price and the financial process was straightforward and simple. I would definitely recommend Sean and Scott to anyone looking for a vehicle. The CX-9 easily competes with products from Acura and Infiniti which I have owned. More

Satisfied Loyal Customer We have been buying, leasing and servicing Mazdas at this dealership since 1999. The sales department staff is friendly and efficient, without being We have been buying, leasing and servicing Mazdas at this dealership since 1999. The sales department staff is friendly and efficient, without being pushy, which is why I recently chose to lease another car there. The service department staff is prompt, accommodating and reliable. More