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Mazda Of Lodi - Service Center

Lodi, NJ

4.7
1,287 Reviews

1,287 Reviews of Mazda Of Lodi - Service Center

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June 02, 2024

I was running late for y maintenance service but they still able to squeezed me in. The staff are considerate and accomodating. They have nice waiting area so you can be comfortable. More

by GRACIE
Recommend Dealer
Yes
Employees Worked With
Rosie
Jun 03, 2024 -

Mazda Of Lodi responded

Hi Gracie: Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mazda Of Lodi.

June 02, 2024

Professional care and wonderful service. Always a pleasant experience. Personal care with customers and staff very courteous to us! More

by YSALSADIVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leased from Infinity
Jun 03, 2024 -

Mazda Of Lodi responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 02, 2024

Perfect experience. Was greated by friendly staff and had quick and professional service. Won't go anywhere else. More

by LIQUIDTRADER
Recommend Dealer
Yes
Employees Worked With
Alex
Jun 03, 2024 -

Mazda Of Lodi responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mazda Of Lodi.

June 02, 2024

The staff was courteous, helpful, and thorough. Communication was the only thing that could have been a little better. More

by dandreast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Imparato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Mazda Of Lodi responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mazda Of Lodi.

June 02, 2024

Efficient , clean, and courteous. What more could you ask for? Immediate intake upon arrival - no getting written up for 5 minutes. Great experience. More

by ESuds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure but she was great.
Jun 03, 2024 -

Mazda Of Lodi responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mazda Of Lodi.

June 02, 2024

I am extremely disappointed with my recent experience at this dealership. I brought in my car because the touchscreen was malfunctioning, operating on its own. They charged me $160 for a diagnosis, only to More

by sarahsami1025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept. Don't know the name
Jun 06, 2024 -

Mazda Of Lodi responded

Thank you for providing this feedback, Sarah, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

May 31, 2024

Will never go back waited 3 hours no One ever talked to me and wanted to charge me $5k for repairs when I only wanted to find out how to fix blind spot monitoring More

by handzofamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Jun 01, 2024 -

Mazda Of Lodi responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

May 30, 2024

Fantastic, attentive, efficient, and considerate service. The service manager thought about all my needs. This was a great experience! More

by tarpk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diane Braun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marlon Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Mazda Of Lodi responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Diane and our team, and we look forward to working with you again.

May 28, 2024

they were very dismissive when i brought a problem to their attention when i visited which was disappoint most likely will go to another dealership to get my car fixed next time More

by michealachea20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know her name
May 29, 2024 -

Mazda Of Lodi responded

We're sorry to hear about your experience, Michael, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

May 26, 2024

Service was fast and friendly! This is a fantastic dealership and would definitely highly recommend! More

by decarlo2383
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Noble
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Mazda Of Lodi responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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