Mazda Of Lodi

Purchased a 2005 fully loaded RX-8 from these guys. Did my own research beforehand so was aware of all the quirks/issues with the car. Sales experience was satisfactory so that is for another post. This po my own research beforehand so was aware of all the quirks/issues with the car. Sales experience was satisfactory so that is for another post. This post is to note the subpar maintenance service that I got... After a few months (about 4K miles), the right steptronic paddle shifter became faulty, so I called to schedule for a routine oil/filter change and to have them fix the shifter. I work during the week so had to schedule for a Saturday, and was told the technician that can look at the shifter doesn't work on Sat, but I can still have my oil changed. So I said fine. Took it in, waited an hour, then drove it back home assuming everything was fine. A week later, when I opened the hood to replace the washer fluid, I found my engine cover was missing! Called them to ask them if they had forgotten to put my cover back on, they then became exceedingly defensive, saying some BS like "My techs are A-Spec alright? If your engine cover's missing is probably because you misplaced it" Finally persuaded them that it could be because they forgot to put it back on after the oil change, and scheduled a weekday appt to have it replaced and to have them look at the shifter. At the end of the day the service advisor claims that my shifter was perfectly fine! I was running late for another appt so I said I'll check it out and come back. I didn't bother. They also claim they give you a "Full Circle" inspection when you take your car in there, I doubt they did that... If you want dealer maintenance service on your mazda, go somewhere else! More

Wanted to test drive a new car. Went in with a friend. By surprise it turns out my friend use to go to school with one of the salesmen. So he wanted to be the one to sell me a car. I told him I was in for a surprise it turns out my friend use to go to school with one of the salesmen. So he wanted to be the one to sell me a car. I told him I was in for a test drive at the moment only. He was real busy. I compromised and said I would go have lunch and be back in an hour. I came back but he was helping someone else with a test drive. It was raining a bit. So another salesmen approached me. I explained the circumstances. He said he would help me. As much as you don't want to hand over any personal information I did because I had already invested way too much time trying to just get a test drive. Long story short: I gave my information and was asked if I was going to purchase a car "today". I'm an honest person so I said 'Not today. I have to see how it drives first." He left me to go "ASK". (as they all do as a tactic) I know better so I stood up after about a minute and sure enough he came running back. He them proceeded to lie to me, straight to me face! "We can not give you a test drive today because of the rain. But we can give you an appointment to come back." "How stupid do I look?" was what I wanted to say, but didn't. I mean really. I had just walked in the building for a second time AND SAW SOMEONE GETTING INTO A TEST DRIVE! and You'd think they'd realize my seriousness in actually buying a car because I CAME BACK... just for the test drive. So that shows you that this dealer 1)plays games, 2)underestimates customers' intelligence, 3)lies! DON'T BUY FROM THIS DEALER! You'll be sorry! I thanked the salesman for his time and didn't make an appointment to come back. He proceeded to talk a lot but say absolutely nothing. So why should you take my advice and not go to this dealer? BECAUSE I USE TO BE A CAR SALESWOMAN! I KNOW WHAT I'M TALKING ABOUT. Bottom line is I was lied to. They have no integrity. They didn't give me a test drive because I was there to TAKE A TEST DRIVE. They wanted me to do something I wasn't ready to do, BUY. This dealer lies straight to your face. You deserve better. There are plenty of fair dealerships out there. THIS ISN'T ONE OF THEM! More

Wanted to test drive a new car. Went in with a friend. By surprise it turns out my friend use to go to school with one of the salesmen. So he wanted to be the one to sell me a car. I told him I was in for a surprise it turns out my friend use to go to school with one of the salesmen. So he wanted to be the one to sell me a car. I told him I was in for a test drive at the moment only. He was real busy. I compromised and said I would go have lunch and be back in an hour. I came back but he was helping someone else with a test drive. It was raining a bit. So another salesmen approached me. I explained the circumstances. He said he would help me. As much as you don't want to hand over any personal information I did because I had already invested way too much time trying to just get a test drive. Long story short: I gave my information and was asked if I was going to purchase a car "today". I'm an honest person so I said 'Not today. I have to see how it drives first." He left me to go "ASK". (as they all do as a tactic) I know better so I stood up after about a minute and sure enough he came running back. He them proceeded to lie to me, straight to me face! "We can not give you a test drive today because of the rain. But we can give you an appointment to come back." "How stupid do I look?" was what I wanted to say, but didn't. I mean really. I had just walked in the building for a second time AND SAW SOMEONE GETTING INTO A TEST DRIVE! and You'd think they'd realize my seriousness in actually buying a car because I CAME BACK... just for the test drive. So that shows you that this dealer 1)plays games, 2)underestimates customers' intelligence, 3)lies! DON'T BUY FROM THIS DEALER! You'll be sorry! I thanked the salesman for his time and didn't make an appointment to come back. He proceeded to talk a lot but say absolutely nothing. So why should you take my advice and not go to this dealer? BECAUSE I USE TO BE A CAR SALESWOMAN! I KNOW WHAT I'M TALKING ABOUT. Bottom line is I was lied to. They have no integrity. They didn't give me a test drive because I was there to TAKE A TEST DRIVE. They wanted me to do something I wasn't ready to do, BUY. This dealer lies straight to your face. You deserve better. There are plenty of fair dealerships out there. THIS ISN'T ONE OF THEM! More