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Mazda Of Lodi
Lodi, NJ
2,573 Reviews
As part of our ongoing effort to meet the needs of today's digital customer, Mazda of Lodi presents www.mazdaoflodi.com where you will find access to useful information in your pursuit of a new vehicle.
Our commitment does not end here though. Once you become a Mazda of Lodi client, you have the option of scheduling appointments by filling out our online service appointment form. Also, if you have a need for parts, you can use our online parts order form at your convenience.
We invite you to visit our web site often, as the information and selection are updated regularly. Check out the updated inventory for a new or pre-owned Mazda car or truck.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 PM - 6:00 PM
Thursday 7:30 PM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,573 reviews
September 05, 2009
Here's a portion of an email I sent to Mazda USA Corporate offices. The email addresses I used was: kegawa@mazdausa.com, jamestoy@mazdausa.com, hcroke@mazdausa.com, bnocera@mazdausa.com, tmlynarc@m Corporate offices. The email addresses I used was: kegawa@mazdausa.com, jamestoy@mazdausa.com, hcroke@mazdausa.com, bnocera@mazdausa.com, tmlynarc@mazdausa.com K. Egawa is the corporate VP and the other people are VP's in charge of promotions and customer affairs. I unfortunately couldn't figure out how to get to the President and they don't list his email address. On September 2nd I sent a credit application via Mazda of Lodi's web site. As I did not receive ANY call back as of 3:30 on September 3rd (so far - I'm not too impressed), I called them. I spoke with a salesman by the name of "James" who told me that he could work out a deal based upon my credit, trade-in, and money down for the low $200's per month on a lease for a Mazda i6Sport. I let him know that I had just a little time to get this done and was willing to take delivery immediately. He assured me that it would be no problem that their finance manager (Ellen, Evelyn, etc.) was great and she would make it work. We set an appointment for today (September 4th) at 11:30. I arrived at that time to find an empty dealership! No one, except for one lone customer who was waiting for his car to be serviced, was there to greet a CUSTOMER! (now I'm getting less impressed). After a few minutes (possibly 10), two individuals walked in from the side entrance. One was wearing a button down shirt and was seemingly angry with the person in a dark blue polo shirt. NO ONE ACKNOWLEDGED THAT I WAS EVEN THERE!! Finally, as I decided to approach these two, the guy in the polo shirt asked if I needed anything. I told him that I was there to see James. He let me know that James was outside and would be in shortly. He then walked away. The guy in the button down shirt was at his desk in the middle of the dealership, head down, going through some papers. I thought he might be a manager as he was in the middle of the sales floor, but was confused: A MANAGER DIDN'T ACKNOWLEDGE A CUSTOMER and kept his head down the whole time I was standing there (didn't offer me a seat or welcome me in any way)?! After some more time cooling my heels, James walked in and I INTRODUCED myself (I had too - no one else did!). He took me right outside to look at the 2010 6's that "just came in!" After some time, he stated that he could get me a lease at $259/month. I reminded him of our conversation that I wanted to be in the low $200's and not mid-$200's. I told him that I was ready to do the deal and take delivery in as fast as he could get the car ready. He became slightly obstinate, pulled out his cell phone and showed me a web site where 2010 6's were leasing for $299. He took me back inside to work the numbers. He took a work order and went to see his "GM" about my offer ($239/month). He came back in less than a minute (without the manager - which I thought was odd) and told me that the GM told him the deal was $269/month (more than what he quoted me outside 5 minutes ago!!). I reminded him of our phone call to which he responded that the deal he was offering was pulled by Mazda Corporate YESTERDAY after our call. I asked why he didn't call me and, after some double talk, he stated that he HAD LOST MY NUMBER (I filled out a credit application for God's sake - did you guys lose that too?!) because it was a CRAZY DAY with one of the salesmen quiting unexpectedly and burning his bridges behind him (this is irrelevant, no?!). I asked if he could call Mazda to see if they would still honor that deal and he refused. So, I got up and left. No apologies for wasting my time. No offer to let me speak with this "GM" who probably was the guy at the desk who wouldn't pick up his head anyway. No great Evelyn in financing who could make it work. NOTHING!! I just can't believe that you are willing just to let this ROTTEN EXPERIENCE FESTER for a difference of TWO DAYS AND $30!!!!!! If James had told me the offer was only good that day, I would have come down or even bought it over the phone or internet!! He didn't even call me after we spoke on the 3rd and I don't believe his story about losing my number. IT'S ON THE CREDIT APPLICATION!!!!!! So now here I am. Trying to get help from you. In speaking with your Customer Assistance rep Gabriel Gurrola and with the "GM" from the Lodi, NJ office on the phone, I quickly realized that I was better off talking to the wall. Gabriel also started telling me about Chase's policies - like that had anything to do with dealer cash from Mazda!!Question: Since Customer Assistance (a misnomer if you ask me!) reps only repeat policy, wouldn't it be more cost efficient to employ a parrot? Or better yet, just have a recording!! I also want to add that BOTH OF THESE TWO SNICKERED WHEN I ASKED IF I SHOULD CONTACT YOU AT CORPORATE. I GUESS A LOT OF FOOLS LIKE ME TRY THIS TOO. BUT THE FOOL WRITING THIS NOTE AND WHO YOU'VE TICKED OFF IS RELENTLESS!!!!!!!! YOU CAN BANK ON THAT!!!!!!!!!! So that's the state of auto sales in America today. SCREW THE CUSTOMER and then cry for government assistance because you need customers. Then the "suckers" come out of the wood-work scrambling to buy what they and their feeble little minds perceive as a deal!! Mazda Corporate is there ONLY TO COUNT THE MONEY. THEY HAVE NO INTEREST IN ASSISTING CAR BUYERS. I left a voice mail message for Jeremy Barnes on his cell phone over an hour and a half ago with no call back. It's a good thing he's not a doctor with an emergency on his hands. No wait, my error, in order to be a doctor he'd have had to finish High School at least!! I wonder if any of you in corporate even have THE GUTS TO CALL ME BACK to try to explain why you WASH YOUR HANDS OF ANYTHING THE DEALERS DO!! In my addressing of this email, I tried to deduce the President and VP's email addresses ( I will send hard copy to all via over-night delivery if it doesn't go through) - GOD FORBID YOU LIST THEM ON YOUR SITE!! YOU MIGHT HAVE ACTUAL CUSTOMER CONTACT AND YOU CAN'T HAVE THAT!! More
by martymal
Employees Worked With
James, Jeff
August 21, 2009
Came in to buy a car, this was my third time as the first time I was told I couldn't test drive and had to come back another day. When it came time to buy, my salesman was suddenly replaced with some stra time I was told I couldn't test drive and had to come back another day. When it came time to buy, my salesman was suddenly replaced with some stranger who was nasty, fast talking and a bully. Their tactics dissuaded me from the car and after only ONE offer they threw us out and told us not to come back. They called twenty minutes later with a meager discount over their last offer. I went to Wayne Mazda and got the best deal. More
by Leonincognito
Employees Worked With
Carlos
August 21, 2009
I went to Lodi Mazda to look into their cars. The first time we were there, we couldn't test drive, for a ridiculous reason we can't remember, we had to prove to them we were serious by coming back a secon time we were there, we couldn't test drive, for a ridiculous reason we can't remember, we had to prove to them we were serious by coming back a second time. After shopping around we came back a third time to buy the car. I called my salesman and told him we were coming at so and so time to make an offer. We get there and we barely talked to our salesman, when it came down to make a deal on the car some guy in a pink shirt (he was a salesman, not the finance guy, we didn't make a deal by that point) comes in and gives us the hardest, pushiest, nastiest sell you can imagine. He was a bully. He only gave us one offer after we turned down paying everything at MSRP price, we then said we would like to discuss it more, he told us no and we'd have to take it now. Then when I explained I need to feel confident about it, and we don't appreciate the hard sell, he told us we can never come back and get the offer. Obviously my mother and I are extremely annoyed and offended by this treatment (this guy was a real fast talker, all of this happened in around five to ten minutes), and I told him that I can't be coerced into a deal right now (we were going to buy the car then and there... but he DISSUADED me). He shoved his hand in my face for me to shake it, said that we couldn't come back to get the deal, and when he got up told me, "thank you for my time", and him, my salesman, and the owner all ran out the back door until we left the building. My salesman called me twenty minutes later, so of course I was still steaming and yelled at him. He basically said he wasn't the bad guy, and the owner said to do all of that, but he convinced the owner to let us come back and get a meager $5 a month ($76 over three years) off the car. I screamed at him some more. We went to Wayne Mazda and got a better deal. More
by Leonincognito
Employees Worked With
Carlos
June 10, 2009
I am done with Car dealership in general, you would think they have your interests at heart, it is not true, it is more about how to make an extra buck at your expense and let you believe they are really wor they have your interests at heart, it is not true, it is more about how to make an extra buck at your expense and let you believe they are really working hard for you. At Mazda of Lodi NJ They charged me $577. for the 60 K service maintenance on my Mazda protege 2003, I thought it was going to be a decent job until I found out they did not even check the level of power steering oil, or windshield wiper fluid, and when I asked if they could replace the light bulb I gave them, on the right light beam they wanted an additional $50. just to move a clip, a job that takes less than 5 minutes! I asked for an estimate to repair the front right and left hub ball bearings they said the computer indicated a 6 hours job, for a total of $1330.!! I called AAA, and went to a AAA repair shop in the Bronx the next day, same job for $550. ! And they came to pick up my car at my doorstep! Plus they were extremely nice and friendly. Their estimate for the same job was half the hours of the dealership! Plus the service manager Henry Colette at Mazda of Lodi was not the most friendly service person I ever met and did not seem to care much about quality and customer service satisfaction. . More
by yann
Employees Worked With
Henry Colette
June 09, 2009
I called this dealership to say that I would be coming in for a test drive. Then I came in, and the salesperson (MD) (I spoke to the same person on the phone before I came in) refused to give me a test drive for a test drive. Then I came in, and the salesperson (MD) (I spoke to the same person on the phone before I came in) refused to give me a test drive because "there is no one else at the dealership so I can't leave. All of the other salespeople quit." Then the guy told me, "When you come in to buy, you can do a test drive." Seriously? Steps: 1. research 2. Test Drive 3. Decide to buy. I am not buying a car I have never driven. I called ahead of time to say that I would be coming in for a test drive. They could have told me that they were unwilling to do that before I came in (although it's a load of bull, the salesperson could have given me a test drive; I have no idea why he was so rude). In addition, MD (the salesperson) spent most of the time complaining about how everyone wanted to test drive, but no one wants to buy, that's why everyone quit, etc. He refused to give me rough quote on the car without my credit score (though I told him what level of credit to assume for the quote), and by the end of the conversation was literally screaming at me that I can't do anything until I seriously want to buy the car and that everyone that comes in just wastes salespeople's time, and that "no one wants to work for free." To top it all off, besides the pedantic speeches on the state of the economy and the dealership, the salesperson knew nothing about the car, barely knew what was his own lot, and was uninterested and/or unwilling to answer any of my questions. Summary: Never go to this dealership, it is a waste of space. Drive out of your way to talk to some one else first. More
by mashkras
Employees Worked With
MD
June 04, 2009
Mazda of Lodi managed to alienate a potential customer, lose a sale, and paint an unsavory association with the Mazda brand name, all in less than half an hour. I was in the market for a new vehicle and lose a sale, and paint an unsavory association with the Mazda brand name, all in less than half an hour. I was in the market for a new vehicle and having read excellent reviews of the Mazda 3, I performed a lot of research and decided on a trim option that fits my budget. To check out the car in person and hopefully take a test drive, I visited the Mazda of Lodi dealership in Lodi, New Jersey. For about 5 or 10 minutes I examined the cars on the floor, seeking out a vehicle in the trim level in which I was interested. I couldn’t find it on the floor and mentioned this to a sales associate who approached me (Sales/Leasing Mgr, Jerry Stern). Rather than help me locate it himself, he told me to go out into the back lot, and said I might be able to find it there. I spent another 10 minutes searching for the car, and finally located it. When I did, I came back to ask some more questions of the same associate about that vehicle. After answering those questions I told him I was interested in purchasing that model and that I was searching around for a good price. He told me to come back with prices from other dealerships and then he would work with me. Frankly I was a little stunned. I explained that I at the very least needed a place to start from in order to make an informed purchase. I also pointed out the paradox that he sold cars but wouldn’t give me a price. I then asked if he could provide me a ballpark figure of the trade-in value of my current vehicle. He also denied that request even walking away from me and speaking over his shoulder. That’s not how I do business, he told me. I was never even offered the opportunity to take a test drive. Their collective attitude seems to be summed up as indifference and arrogance that simply perpetuates the stereotype of the “sleazy car salesman”. I would steer everyone away from this dealership. More
by mazdarater
Employees Worked With
Jerry Stern
May 27, 2009
I went in to see a new Mazda. Not impressed by service or friendliness, and they wouldn't give me a quote (not even sticker price!) until i went in. I finally went in and it was a waste of time. The salesper friendliness, and they wouldn't give me a quote (not even sticker price!) until i went in. I finally went in and it was a waste of time. The salesperson gives me a sticker price and I try to negotiate but he won't negotiate until I show him that I'm gonna buy from them. Next day, I call in with a quote from another nearby Mazda, and the salesperson instantly gives me a $1000 discount to try to get me to buy from them, but the price wasn't competitive enough to two other dealers, so I just said sorry and hung up. Not many people here are helpful and they take FOREVER to get some stuff done. I may suggest Wayne Mazda for quotes as well as Ramsey Mazda. Try to find a dealer you like that can match or beat their prices. More
by captainptn
Employees Worked With
I don't want him to follow me
May 04, 2009
I called to get a quote on some repair work--man in service said "we don't give quotes over the phone-especially to women!" And then hung up!!!!! I'll NEVER CALL, GO OR RECOMEND THIS PLACE EVER AGAIN! service said "we don't give quotes over the phone-especially to women!" And then hung up!!!!! I'll NEVER CALL, GO OR RECOMEND THIS PLACE EVER AGAIN!!!!!!!!!!!!!!!What an idiot!!!!!!!!!!!! The state the car dealerships are in and then to make such an idiotic quote. More
by bowhuntr
Employees Worked With
Service
September 23, 2007
My car was stalled so droped with this dealer overnight. Next day they informed after diagnosis the car needs Idle Valve, gasket and ignition service. Since my car was close to 60k miles and ignition servic Next day they informed after diagnosis the car needs Idle Valve, gasket and ignition service. Since my car was close to 60k miles and ignition service was part of that service I negotiated a rate and agreed over phone. At evening while i was there to pick up my car got surprised he did 45k miles service and change Idle valve etc. Asked why he did not complete 60k as agreed response "his technician felt this car don't need transmission service etc". How stupid they think of me? Asked for refund discount since they did not do all the service as agreed the answer was pay the full money and take out the car. Already complained to Mazda and BBB. Please don't take your car to this dealer. I will never never go to him again. More
by jagdeeshsr
Employees Worked With
John H Mchaugh
May 08, 2007
High pressure sales tactics @ Mazda of Lodi. To Rick and High pressure sales tactics @ Mazda of Lodi. To Rick and colleagues: You will never get business from anyone with half a brain with your forceful co High pressure sales tactics @ Mazda of Lodi. To Rick and colleagues: You will never get business from anyone with half a brain with your forceful conditions. Manipulating potential customers will only get you unfavorable reviews. Take your business elsewhere! I am. More
by kiemo
Employees Worked With
Rick
