Mazda Of Lodi

I visited Mazda of Lodi to see about leasing a vehicle. I was greeted in the showroom by Michael Hroncich who proceeded to allow me to play "Goldilocks" in each of their showroom vehicles as he explained eac was greeted in the showroom by Michael Hroncich who proceeded to allow me to play "Goldilocks" in each of their showroom vehicles as he explained each one to me. The 2 vehicles I really liked were the CX7 and the Mazda3. Michael introduced me to Rick Mostacero when I needed to talk about the lease. Rick was very knowledgeable and nice. I have met a few car salesmen that didn't care about my budget, just closing the deal. When we couldn't come close with the CX7 figures it took just a couple of back and forths to agree on the Mazda3 lease. I am extremely happy with both gentlemen that helped me. AND, I really like my Mazda 3!!! More

I wanted to buy a new Mazda 6 sport vehicle and Charlie was the first to greet me at Mazda of Lodi. He went over all of the features and questions that I had about the car. He was helpful and very patient was the first to greet me at Mazda of Lodi. He went over all of the features and questions that I had about the car. He was helpful and very patient in guiding me through the process. My credit isn't really great and it took a while to get me approved but I have to say that the finance manager worked with me in order to get an approval and I was so happy to be able to leave with my new Mazda 6 vehicle. If it wasn't for Charlie and his finance manager I don't know what I would have done. I will go back again when I am ready for another vehicle. Thanks Guys More

My son and I went into Mazda of Lodi to look for a used vehicle for commuting back and forth to school and home and found more than we bargained for. Mikey approached us and showed us the used cars that we vehicle for commuting back and forth to school and home and found more than we bargained for. Mikey approached us and showed us the used cars that were in stock and explained to us that new car rates right now were better than used car rates and that we could probably get a new car for close to the same payment of a used car. We entertained the idea and sat down with Mikey to go over what new car rates would look like. After going over a few different numbers and models, Mikey and his Manager Jeff were able to show us some figures that would work with our budget. We were surprised to see that our payments would be less on a new car than on the used cars we had first looked at. Needless to say we went forward with the car purchase and are very happy with our decision. The staff at Mazda of Lodi were very helpful and a pleasure to work with. I will definitely recommend them to my friends and family. More

I received a call from Steve in regards to my lease that was set to expire in January and scheduled an appointment to come in and return my leased Mazda vehicle. At first I did not want to get into another was set to expire in January and scheduled an appointment to come in and return my leased Mazda vehicle. At first I did not want to get into another lease with Mazda because my needs had changed. In meeting with Steve, he actually showed me the Mazda 5 vehicle that I did not know Mazda even made that had the amount of seating I needed along with the safety I was looking for in a new vehicle. After going over my finance option with Steve, he and his finance manager were able to accommodate my budget and even worked in other features into the car that I did think that I was going to be able to afford. Thank you Steve and Mazda of Lodi for making very happy with my new Mazda vehicle. More

The experience was great, from the minute i walk in the dealer every one was super friendly. my sale person was very professional and always made sure that my needs where met. After shopping around for cou dealer every one was super friendly. my sale person was very professional and always made sure that my needs where met. After shopping around for couple of weeks no one even came closed to the great deal that Mazda of Lodi offer me. I will recommend them 100% :-). More

Went to the dealer on 1/6 to get some information about current deals/financing. Ended up leasing two cars on the spot. Drove both cars home on the same day. Glenn and his staff were friendly, knowledga current deals/financing. Ended up leasing two cars on the spot. Drove both cars home on the same day. Glenn and his staff were friendly, knowledgable, efficient and honest. No hidden fees. They even took one car on trade and arranged to have our Jeep turned into the local Jeep dealer. How's that for outstanding service? In the past 11 years, we have owned 5 different Jeep/Chrysler products. My wife and I are looking forward to a long and lasting relationship with Mazda and more importantly, "MAZDA of LODI"! There are closer Mazda dealers to our house, but we will always shop at Mazda of Lodi. I have no affiliation with this dealer other than as a customer. More

I bought not one - TWO cars from this place. Then it was time to give up my lease, so I wanted to buyout my cars because I loved my vehicles. I took my car here to get service, they stole my navigation cd. time to give up my lease, so I wanted to buyout my cars because I loved my vehicles. I took my car here to get service, they stole my navigation cd. I bought new tires and had them mount them, they broke my tire valve and sensor and had the audicity to tell me I had to pay for a new cd ($250) and a new valve that they would do as a courtesy and also the tire sensor ($165). SO basically they steal my car components and then break things and ask me to pay for their mistakes! THE NERVE! This place is complete garbage. They don't help you - they just try to take your money. I observed a customer walking in trying to test drive a car with a test drive slip, they basically told them no not unless your buying a car today. Not only do they not let you test drive, they bascially wont' give you the time of day if you don't say yes I'm going to buy a car today. They rip you off with the finacial end as well. I went over to Ramsey after dealing with these scumbags , because that's exactly what they all are and Wayne Mazda treated me like I should be, like a customer that is looking to purchase something, they treated me like a human with feelings!!! I absoutely cannot believe that anyone has had a good experience going to this dealership. All these reviews that were good were probably the reps themselves. I'm sure this place will go out of business soon because a place like this that lacks customer service in a recession, well, they just simply cannot stay in business. You all will have bad karma in life because you do not treat people the way you guys do. DO NOT GO HERE AND DO NOT DO BUSINESS WITH THIS DISPICABLE DEALERSHIP - GO TO EITHER WAYNE MAZDA OR RAMSEY WHERE THEY ALWAYS TREAT ME, THE CUSTOMER, AS A CUSTOMER AND NOT LIKE GARBAGE!!! More

Shopping around for a new car was exhausted going from dealers to dealers until we met Charlie at Mazda in Lodi dealer. My wife and I spent couple of hours but it was well worthy as Charlie made us realiz dealers to dealers until we met Charlie at Mazda in Lodi dealer. My wife and I spent couple of hours but it was well worthy as Charlie made us realized that quality and luxury is well affordable for regular family like ourselves.He was respectful, courteous and well knowledgeable of his role and did not leave us alone until we made up our minds to which car to buy. He helped us thru the decision and worked out a deal that we considered great as it fitted perfectly in our taste and financial responsabilities. Thank you Charlie once again...it was a great experience buying our new car from you and it feels great seeing our new 2011 CX9 parked on our driveway !!! More

We had a brief but a very unpleasant experience with Mazda of Lodi. Went to the dealership on Saturday morning and looked at CX-9 in the showroom. A salesman introduced himself and spent a few minute Mazda of Lodi. Went to the dealership on Saturday morning and looked at CX-9 in the showroom. A salesman introduced himself and spent a few minutes going over the basics. We told him that we had to run, but were going to come back the same day in a few hours and would like to test drive the car. He said it was no problem, and any one of the sales people could help us if he was not there. We called in the evening, half an hour before coming to make sure we could come in and test drive the car. We were assured that we could. As we walked in, we were told that it is too late to test drive the car, and that we could only do so with the salesman who already started helping us before, who already left for the day. We actually spoke to the manager, who was rather rude. We said that we spoke to the guy only for a few minutes, and we could not stay for a test drive then. He said that the only way we could test drive the car was if we were planning to buy it right there and then. He said that we can call for an appointment with the same salesperson during daytime. Our response was, that we are both at work during daytime and evenings or weekends is the only time that's convenient for us. He response was, "Did you think about my convenience?" If that's coming from the manager of the dealership, you can imagine how his sales people relay their wonderful ideas to the customers. DO NOT GO TO THIS PLACE. Even at another Mazda dealership they laughed when I told them how horrible the service was at Lodi. Your reputation precedes you. Great way to conduct business, Mazda of Lodi! More

Unless you want to waste your time and be actually send elsewhere.. yes.. you might go to this dealership. After receiving Testdrive certificate in the mail.. and actually being in the market for the new elsewhere.. yes.. you might go to this dealership. After receiving Testdrive certificate in the mail.. and actually being in the market for the new car, decided to go and testdrive Mazda that I was interested in. Sales guy did show car in the showroom.. but after asking taking one for the testdrive -asked if I was really want to buy this car.. Well, I said.. I don't know how car handles.. so can't tell for sure if I am going to buy it before test driving it. He said - "wait.. I will go to the sales manager and ask him.." After waiting for about 10 minutes, he came back.. and said.. SORRY.. UNLESS YOU ARE GOING TO BUY CAR TODAY, I CAN'T LET YOU TESTDRIVE IT ! What!!!!????? I though that he was just kidding.. well.. NOT.. so I asked him to talk to the sales manager. And.. Guess what.. HE SAID THE SAME THING.. and also he made an excuse that he has NO ONE to take me for the testdrive. THERE WERE 3 Sales people on the floor.... NEITHER ONE was even with the customer. As a matter of fact I WAS THE ONLY ONE in the showroom... I did ask him.. if he was for serious.. THERE WAS NO WAY I was going to buy a car without even test driving it.. and he said YES.. After I told him that I am going to complain to someone - he just gave me the card and said "GO ahead".. By the way, I hope that he gave his own card.. SO.. HERE IT IS.. IF YOU SEE GOOD REVIEW ABOUT THIS DEALERSHIP - IT MEANS THEY are posting it THEMSELVES.. or Paying someone to do it. After everything I went to the MAZDA of RAMSEY - and it took me less than couple of minutes and friendly sales lady to take me for a testdrive.. and even though I havn't bought a car yet (it takes little time for me to decide), but I will consider to go back to RAMSEY..and not to this crappy Lodi dealership. Not sure how they even doing busines.. even in Ramsey they told us that we are NOT THE ONLY one who complained about service there.. Imagine yourself BUYING car there.. Good luck... no matter how good deal they will give you. After sales, you will get NO SERVICE.. or even worse - you will get screwed. I havn't seen THIS KIND of customer service ..well..NEVER!!!!.. particularly when you were going to spend thousands of dollars on the item. So.. Good luck.. Hope that MAZDA CORPORATE going to read this review.. and do SOMETHING about it. This dealer gives the whole company BAD NAME. More