Group 1 Ford of South Austin

Always very responsive in communicating and responding. I very much appreciate that. So far cost for maintenance checks has been reasonable. I very much appreciate that. So far cost for maintenance checks has been reasonable. More

I scheduled routine maintenance online. I added in the notes section that I also wanted an emissions inspection. I called and confirmed that they saw the note about the inspection. The main I added in the notes section that I also wanted an emissions inspection. I called and confirmed that they saw the note about the inspection. The maintenance was done. The inspection was not. I communicated my dissatisfaction through their Text2Drive app. Still haven’t heard back after 4 days. What a joke. More

I bought a used Bronco which the process stared out very good, great price helpful sales person to start. There was an issue with the vehicle being dusty when we looked at it, but no obvious scratches. We s good, great price helpful sales person to start. There was an issue with the vehicle being dusty when we looked at it, but no obvious scratches. We settled on a price which went well. From the point on and still ongoing the process was not good. We sat around waiting to sign finance papers for the be 2 hours and finally got back and that process went well. We then were finally able to get the vehicle and it was clean and that’s when we noticed all the clear coat swirl marks and a poor job with detailing just to remove water marks. At this point we had been at the dealership for 6 hours and it was late. I noticed on my way home that I was only given on key fab. I assumed this was an oversight since it was late. I called on the next business day and was informed at that point that there was no other key. This was never mentioned during the sales process and I feel this is something that needs to be remedied by the dealer ship since you sold me the car without informing of the loss. I have reached out multiple times now and I am not able to get a response from my sales person or the manager. Which in my mind is just a poor way to run a business. I was waiting to write this review hoping for a better outcome but continued silence from dealership. More

F-150 was up for the internal engine issues and Nico the service advisor was fantastic and kept us in the loop. The technician Jose also performed his job correctly! Thank you guys so much!!!. service advisor was fantastic and kept us in the loop. The technician Jose also performed his job correctly! Thank you guys so much!!!. More

Needed oil change for F250 diesel. Service was done quickly and had a low cost special offer. Service done quickly while I waited. Service advisor took good care of me. Service was done quickly and had a low cost special offer. Service done quickly while I waited. Service advisor took good care of me. More

Won’t do business with you until you are in the building. Went in several times to look at a vehicle and every time it wasn’t ready. They do not call you unless it’s to their benefit. Typical car salesman ta Went in several times to look at a vehicle and every time it wasn’t ready. They do not call you unless it’s to their benefit. Typical car salesman tactics. Run to the manager several times just to make you sit there and still get the price I was asking for. If I need a vehicle I would look any other place next time. More

Great service, friendly, clear communication, and explanation of what was wrong with my truck and what was needed to fix it, fair price. explanation of what was wrong with my truck and what was needed to fix it, fair price. More

Excellent work great customer service. Thank you Mr Joe for all the help and assistance with this purchase Thank you Mr Joe for all the help and assistance with this purchase More

The dealership and its people, especially Chris and Matt, were great. it was a very busy day so things took a while, but I drove off with my new truck, happy with the whole process. My only suggestion is t were great. it was a very busy day so things took a while, but I drove off with my new truck, happy with the whole process. My only suggestion is that on busy sales days, they recruit someone, perhaps from service, to go over the SYNC,etc. setup with the buyer so they have it set the way they want. That system is not as intuitive as the Ford engineerss appear to believe. More

Shawnie was awesome! Great work and done quickly and efficiently for my maintenance! Thank you! Great work and done quickly and efficiently for my maintenance! Thank you! More