Group 1 Ford of South Austin

Erik Gustafson was friendly, professional, and kept me informed throughout the process. He answered my questions, completed the service in a timely manner, and made everything easy from start to finish. E informed throughout the process. He answered my questions, completed the service in a timely manner, and made everything easy from start to finish. Excellent customer service. More

Lynne was amazing in all ways! She was very helpful, detailed, and made me feel satisfied walking away from my service. Made me really want to continue to come just for her service She was very helpful, detailed, and made me feel satisfied walking away from my service. Made me really want to continue to come just for her service and the way I felt at the dealer. More

Robert provided excellent service! I came in for an oil change and to have a recall checked. When I called beforehand, I was told the process could take up to half a day. However, Robe I came in for an oil change and to have a recall checked. When I called beforehand, I was told the process could take up to half a day. However, Robert had everything completed and got me in and out in less than two hours. I truly appreciate his professionalism, efficiency, and outstanding customer service. More

Hunter in service was very helpful. He listened to what I thought was wrong and was able to direct the service team appropriately. He communicated the progress along the way. He listened to what I thought was wrong and was able to direct the service team appropriately. He communicated the progress along the way. More

They are condescending when speaking to you, they try and add on services you don’t need. They made me want to never buy another ford again for the rest of my life add on services you don’t need. They made me want to never buy another ford again for the rest of my life More

I was able to get my truck repaired and tires replaced in and out same day. Thanks again for the speedy performance. and out same day. Thanks again for the speedy performance. More

My 2nd visit while I was here from California. Hunter excellent service writer! Thank you. The technician must be good too as my truck made it out of the service department. Thank you too. Hunter excellent service writer! Thank you. The technician must be good too as my truck made it out of the service department. Thank you too. More

Quick, courteous, got oil change in 45 mins. Brought my car and on the road. Brought my car and on the road. More

Every one has been so great to our family. Especially Jackie Wiora. I trust that young lady and her work ethics. She deserves a raise. BRAVO ZULU JACKIE Especially Jackie Wiora. I trust that young lady and her work ethics. She deserves a raise. BRAVO ZULU JACKIE More

Called to set an appointment for service warranty work. Appointment was set. When I arrived for the appt., no record of it. Was told appointment only gets you in queue with others with no appointment. S Appointment was set. When I arrived for the appt., no record of it. Was told appointment only gets you in queue with others with no appointment. So appointment is useless. My warranty work for back-up camera took 1.5 days. The service department claimed my car battery needed replacement (battery was under warranty from retailer so I declined). Turns out that there was nothing wrong with the battery. They tried to sell me something I did not even need. Communication was poor as I was originally told by the service rep around noon of day one the work would be complete by the close of business. The work was not completed and I in spite inquiries starting at around 4 I was not told until the close of business it would not be ready. More