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Group 1 Ford of South Austin
Austin, TX
2,639 Reviews
Group 1 Ford of South Austin is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Dripping Springs and Buda. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,639 reviews
June 11, 2026
Our service manager was great, Lynne. My biggest disappointment had to do with scheduling the valet. Pick-up went beautifully. I was told I’d have my car the next day and when it was read My biggest disappointment had to do with scheduling the valet. Pick-up went beautifully. I was told I’d have my car the next day and when it was ready was told the drop-off wasn’t possible. I was then made to feel guilty that I was insisting it be dropped off as promised. The manager, Andrew, basically told me there were no guarantees, the service was free, and if I wanted my car back as promised, I’d have to pick it up myself. Without spending money on an Uber, that wasn’t possible .. so I acquiesced and agreed to delivery the next morning. Really left a bad taste in my mouth for customer service. More
by Michele González
Employees Worked With
I didn’t work with Greg Kimball. I worked with Lynne H and Andrew
June 06, 2026
Unfortunately, due to undisclosed damage that remains unresolved and exceedingly poor communication I have to leave a bad review. Cannot get anyone from the dealership to respond to phone, email, or text unresolved and exceedingly poor communication I have to leave a bad review. Cannot get anyone from the dealership to respond to phone, email, or text to resolve this safety issue in the 2023 Audi Q4 I purchased April 11. Love the car! VERY DISAPPOINTED in this dealership! More
by susan.mingay
June 05, 2026
I went without an appointment, and they happily assisted me. They even sent me a video of the maintenance work. Ricardo Portillo explained the entire procedure to me in detail. service—prompt and profession me. They even sent me a video of the maintenance work. Ricardo Portillo explained the entire procedure to me in detail. service—prompt and professional. More
by rfmavislen
Employees Worked With
Ricardo Portillo
June 04, 2026
Dealt with 3 different service rep and all were helpful and respectful. A Tech even rode with me trying to figure out what the mystery noise could be. We live in Round Rock but after the service we receive and respectful. A Tech even rode with me trying to figure out what the mystery noise could be. We live in Round Rock but after the service we received from Ford dealership near us it was worth the 1hour drive to get to Group 1 More
by thrumimiseyes
Employees Worked With
Hunter Alejandro and John
June 04, 2026
Despite the change in day/time of servie, the staff, especially Lynne, were extremely accommodating and clear in the setting the expectations for care. It was really great to receive a video of the insp especially Lynne, were extremely accommodating and clear in the setting the expectations for care. It was really great to receive a video of the inspection that I could approve from my phone before they returned the car; shows great transparency in an industry where it could often be questioned. More
by Andrew A.
Employees Worked With
Lynne Thurmond and Sheila
June 03, 2026
The buying process went smoothly for the second time in less than a year with the same salesman Ben Beasley. I will always recommend group 1 ford less than a year with the same salesman Ben Beasley. I will always recommend group 1 ford More
by Tomfbach
June 02, 2026
Friendly and knowledgeable staff. They were willing to do what it takes to make a fair deal happpen. They were willing to do what it takes to make a fair deal happpen. More
by claiborne.arthur
June 01, 2026
I had a great experience at Group 1. The staff was very friendly and the service was very quick! The staff was very friendly and the service was very quick! More
by koltonbooty
Employees Worked With
