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Group 1 Ford of South Austin

Austin, TX

Overview
Employees
Reviews
Vehicles
4.7
2,712 Reviews
Group 1 Ford of South Austin is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Dripping Springs and Buda. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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5000 IH-35 S

Austin, TX

78745

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Showing 2,712 reviews

September 04, 2026

Great service. Easy to schedule. The waiting room left something to be desired. Still, will definitely return. More

by ScreenName
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawndrel
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September 04, 2026

Great and professional service, on time respectful and great attitude, and helpful, 100 recommend, thanks 👍 More

by Licmarcos2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Molina
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September 03, 2026

I worked with Robert to assess and resolve a maintenance notification I received in the Ford app. He worked hard with along with the mechanic to quickly get a diagnosis and replacement part installed so I c More

by Mtownson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert (Service Department)
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Sep 04, 2026 -

Group 1 Ford of South Austin responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of South Austin. Feel free to reach out to us if you need anything. Have a wonderful day.

September 03, 2026

Freddie and John are amazing at Maxwell Ford. Great customer service and urgency to take care of business More

by Chevy 2500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John and Freddie
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Sep 04, 2026 -

Group 1 Ford of South Austin responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford of South Austin! If you have any further questions, please don't hesitate to reach out!

September 02, 2026

Fast, communication rocked, customer service and patience was great. Also professional and knowledgeable. I recommend! More

by jamieskiba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Freddie Seaboch
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September 02, 2026

Harrison, was terrific as my sales consultant. He addressed all of my concerns and made my visit as brief as possible. More

by gjberlinbfc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason, Finance
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September 01, 2026

Jackie is awesome. Work was completed timely. I will definitely be coming back here next time. More

by Reed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Wiora
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Sep 03, 2026 -

Group 1 Ford of South Austin responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 01, 2026

Incompetent service and horrible communication. Undelivered plans of service. Returning truck with delivery service and the driver noticed truck was worse than before. More

by grahamrob878
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service managers. And Ricardio.
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Sep 04, 2026 -

Group 1 Ford of South Austin responded

We regret that your customer service experience fell short of our standards. Your concerns matter, and we’re committed to making this right. I’d appreciate the opportunity to discuss what happened and take immediate steps to address it. Please reach out to me at 512-916-2608 and we can work toward a resolution. Andrew Sommerville Service Drive Manager 512-916-2608 asommerville@maxwellford.com

August 31, 2026

Dropped it off at night. Call early in the morning. It was great and quick More

by Crl826us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 01, 2026 -

Group 1 Ford of South Austin responded

Hi, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

August 29, 2026

The service advisor was courteous and prompt with helpful advice for my vehicle. Thanks R. Gryglew. More

by tobarjody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
3.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 31, 2026 -

Group 1 Ford of South Austin responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of South Austin. Please don't hesitate to reach out to us if there's anything more we can do!

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