Maxwell Ford

I love Maxwell Ford they always treat me like I’m special! I make a point of going in for my oil change and they are a great deal on this service!!! I’m looking at a new car too!!! They are the be special! I make a point of going in for my oil change and they are a great deal on this service!!! I’m looking at a new car too!!! They are the best place to buy a Ford car or truck! More

TLDR: Do not purchase a vehicle here, and avoid Maxwell Ford and any of the Group 1 Automotive dealerships if this is how they run their business. Save yourself the hassle I purchased a Ford Bronco from Ford and any of the Group 1 Automotive dealerships if this is how they run their business. Save yourself the hassle I purchased a Ford Bronco from your dealership in late June. There have been numerous issues with getting my vehicle registered, and the staff seem to lack accountability for their mistakes. I've reached out to several managers, but each one points to a different department as the one at fault, with no resolution. On several occasions I was told by the staff there to contact Bryson Rolls, the Finance Manager. I left several messages with no call back and even when going down to the dealership and told he would meet with me to try and resolve the issues, after waiting over an hour, I was told he was unavailable and that I really should have asked to speak to Steve Cargo, who was also unavailable. Most recently I asked to speak with Greg Kimball, General Manager and was told by Ben Beasley, Sales Consultant, that it was pointless to reach out to the General Manager because he is hardly there and if I emailed him, he would most likely not respond because he gets 30,000 emails a day and my email would probably never be seen. I’ve had to take time out of my day to travel to go to the dealership on multiple occasions to get answers. I am currently on my second set of paper plates which have expired and cannot be renewed due to incompetence by the dealership. They also keep using the sale staff as scapegoats for internal mistakes. Even Ben admitted he was blamed for issues not part of his job description. This by far the worst experience I’ve had buying a vehicle. I regret not reading the google reviews prior to coming in as a customer. I can tell you that the negative reviews are for the most part accurate. Additionally, I was charged for a tracking service that I never received access to, despite multiple requests for information for the past 3 months. I’ve requested a refund for services not provided but they are giving me the run around about this as well. I wouldn't recommend Maxwell dealerships based on my experience. More

Eddie Sifuentes was charming and friendly; I never felt pressured or harassed, and from the initial phone call conversation, Eddie made the process of buying a car very easy and was respectful of the kind pressured or harassed, and from the initial phone call conversation, Eddie made the process of buying a car very easy and was respectful of the kind of vehicle we wanted to purchase. Thank you, Eddie. Like your style More

Megan Moore my service advisor was great. Very helpful and courteous. Always keeping me up to date on progress and even helping me resolve an issue with another Ford Dealership that cared ver Very helpful and courteous. Always keeping me up to date on progress and even helping me resolve an issue with another Ford Dealership that cared very little about customer service. Maxwell Ford has our Business for service and when we go to purchase another vehicle. I will recommend them to everyone. More

Jonathan provided excellent service. The maintenance and oil change was fast. I would recommend Maxwell Ford to others. The maintenance and oil change was fast. I would recommend Maxwell Ford to others. More

I walked in to have oil changed in the morning. The service advisor, Nicola Romano was there to get the service organized. He was pleasant and professional. I was out of the service departm The service advisor, Nicola Romano was there to get the service organized. He was pleasant and professional. I was out of the service department in an hour. Overall, this experience was very positive. More

Megan #2 had an on point communication. Truly appreciate the honesty and professionalism. Extra peace of mind for knowing that this location is offering warranty for their work. Truly appreciate the honesty and professionalism. Extra peace of mind for knowing that this location is offering warranty for their work. More

Excellent! the service rep was prompt and courteous. He explained what other work needed to be done in addition to the oil change. the service rep was prompt and courteous. He explained what other work needed to be done in addition to the oil change. More

Had our tuck serviced here and was impressed by the great communication and excellent service. communication and excellent service. More

Poor communication and even worse customer service. Definitely would not recommend to friends or family. Definitely would not recommend to friends or family. More