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Maxwell Ford
Austin, TX
2,010 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 30, 2012
I had a Subaru Outback and it was not cool or hip enough for what I wanted! I found an amazing deal at Maxwell and Ryan and Jemma helped me make sure that my purchase of another car only 6 months later woul for what I wanted! I found an amazing deal at Maxwell and Ryan and Jemma helped me make sure that my purchase of another car only 6 months later would not eat my lunch. They helped make my negative equity basically disappear and I even got to lower my monthly payments without extending the life of my loan. This was the best purchase and best process ever. So smooth! Was not high pressure and made me feel comfortable. More
by TravisMilum
Employees Worked With
Salesman Ryan - Jemma Kechichian
November 30, 2012
I went in to maxwell ford on black friday hoping to find a good deal but I didn't I found something even better. My sales man Edgar helped me find the best car to meet my needs with all the extra luxury I a good deal but I didn't I found something even better. My sales man Edgar helped me find the best car to meet my needs with all the extra luxury I wanted. on top of that he helped me get a ton of rebates from ford and showed me that with the company I worked for I got a corporate discount. I initially went in with the intention of not paying more than 30k for a brand new car. Well I didn't I got it a little over twenty and then he helped me find financing for days until we found a bank that gave me a better deal than I could of imagined. Now I have a brand new luxurious car with a payment that doesn't break the bank. I didn't get a good deal with Edgar I got the best deal possible. I wouldn't consider going anywhere else from now on. He's a car sales man on the customers side. More
by Luisitochiquito
Employees Worked With
Edgar Cruz
November 28, 2012
David worked hard to get me the truck I wanted exact options- Best price in Texas- Friendly- steady and impressed me with his clarity on price and attention to detail with what I wanted. Several others options- Best price in Texas- Friendly- steady and impressed me with his clarity on price and attention to detail with what I wanted. Several others tried to get me to accept some other unit- He just stuck to what equipment I asked for ( which was all options) More
by Marksatex
Employees Worked With
David Gilliam,
November 25, 2012
We visited other dealers before visiting Maxwell Ford. Each dealer we visited would tell you one thing and then after spending hours there, they would not follow through. It was (what we thought) the "typ Each dealer we visited would tell you one thing and then after spending hours there, they would not follow through. It was (what we thought) the "typical" car buying experience. We found the car we wanted on line at Maxwell Ford's website and called and spoke to Edgar Cruz before we planned on driving down. He was very responsive and called us back within minutes to confirm the car was available. When we arrived we were greeted right away and everyone we saw asked us if we had been helped yet. Edgar was wonderful! He wasn't pushy, knew what we were looking for and what we wanted for our trade. Maxwell Ford gave us everything we wanted...the exact amount we asked for on our trade, a great deal on our pre-owned Altima and working with Edgar made our entire experience even better. I would recommend Edgar to anyone who is looking for a new or pre-onwed car. He is very knowledgable and will work hard to make you happy. We had to wait a bit for the finance department but Edgar kept on checking with us and made sure we were doing OK. Overall this was the most pleasant buying experience we have ever had. It was worth the drive from Round Rock to South Austin. We will be back when we are in need of another vehicle. More
by cwarner19
Employees Worked With
Edgar Cruz
November 19, 2012
I bought my new Explorer from Tyler at Maxwell Ford and it was a great experience! Tyler was very knowledgeable, friendly, and professional. He was happy to help me choose the exact vehicle I wanted and wa it was a great experience! Tyler was very knowledgeable, friendly, and professional. He was happy to help me choose the exact vehicle I wanted and was patient throughout! I love my Explorer and everyone at Maxwell Ford was great! Excellent customer service! More
by tholtzm
Employees Worked With
Tyler West
November 19, 2012
Tyler was extremely helpful and had great knowledge about the vehicles. I wasn't quite ready to make a purchase but he instilled extra confidence in me and I pulled the trigger. I have already recommended the vehicles. I wasn't quite ready to make a purchase but he instilled extra confidence in me and I pulled the trigger. I have already recommended a few different people to the dealership and I'll think of them first for my next truck. Thanks! Tim Ramsey More
by Tramsey1979
Employees Worked With
Tyler West
November 17, 2012
Just bought my second F-150 at Maxwell Ford from Jeff Lynch, and I am very pleased on the way I was attended. I told Jeff what I was looking for and he found the exact truck I needed. I had a couple Lynch, and I am very pleased on the way I was attended. I told Jeff what I was looking for and he found the exact truck I needed. I had a couple problems with my previous truck and the service department (Tim King) did a great job in assisting me in repairs. More
by ttulbb1
Employees Worked With
Jeff Lynch
November 17, 2012
I would highly recommend this dealership to anyone! I told Tyler what I was looking for and the price I thought was good, not only did he have the exact truck I wanted but at a price that couldn't be bea told Tyler what I was looking for and the price I thought was good, not only did he have the exact truck I wanted but at a price that couldn't be beat. I drove in from Houston for this deal.. They had the truck and paperwork ready. It was an in and out deal. If anyone is looking for a new ford I highly recommend giving Tyler at Maxwell a call. More
by Swalters10
Employees Worked With
Tyler West
November 12, 2012
I was very happy with my 2009 Focus when I first purchased it. The only thing that kind of threw me off was the fact that Jeff ASKED me to give him 5 stars on a review. That is ridiculous, I will gi purchased it. The only thing that kind of threw me off was the fact that Jeff ASKED me to give him 5 stars on a review. That is ridiculous, I will give you however many stars you deserve (which is very little due to the service we have had after we gave them our money). The day after we bought it we were hearing an odd noise coming from the tires. We called to see if we could take it in for them to check it out and they said they could take a look at it that day. Well, they weren't able to look at it until the next day after I had to find a ride to work. Jeff said there was nothing "major" wrong with it. I'm sorry, but there shouldn't be ANYTHING wrong with it. He apologized saying that he worded that wrong and there was nothing at all wrong with it. My boyfriend was not pleased with that answer so he called to talk with the service department. When he talked to them they told him that the noise was because the tires were cupping. In my opinion, they should have had new tires put on the car for safety reasons. We decided to get a second opinion just to make sure there was nothing else wrong with the car. The guy we took it to said both the front and back were out of alignment pretty bad and that it had to have happened by hitting a curb or something (which I did NOT do). We ended up having to pay $80 to get it aligned. When I took in the bill to Maxwell they didn't want to pay anything since it could have happened by hitting a pot hole right after we left the dealership. I'm pretty sure I would have remembered hitting something major seeing as I had the car for less than a week! After arguing back and forth with them they agreed to pay for half. It should have already been done but them but half is better than nothing. And guess what happened a few months later? I got a letter in the mail the end of October from Sirius radio saying that my 3 month trial is up in November. This was the first time I even heard of having a free trial so I called sirius to explain that I didn't know I had the trial and asked if it could be extended. They let me know that it is the dealerships responsibility to let us know since it is negotiated into the price of the vehicle and that I would have to talk to them about getting it extended. Well, here I am two and a half weeks after I called Jeff about it and he still hasn't called me backt. I called to find of what was taking so long a week ago and his excuse was that he hasn't been able to get ahold of them. I was able to talk to someone the first time I called so I find that hard to believe. So after my experience with their customer service, I would not recommend them. I love my car but the dealership just doesn't give a crap about you after they sell you the car. More
by amkelley2
Employees Worked With
Jeff Lynch
