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Group 1 Ford of South Austin
Austin, TX
2,593 Reviews
Group 1 Ford of South Austin is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Dripping Springs and Buda. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,593 reviews
April 28, 2026
We brought our vehicle in for maintenance specifically because it's a high mileage vehicle, and the service department did not disappoint. We anticipated more issues than we were aware of, and they were t because it's a high mileage vehicle, and the service department did not disappoint. We anticipated more issues than we were aware of, and they were thorough, patient when we asked for explanations, and swift at the repair. More
by Alex
April 27, 2026
Extremely helpful with warranty coverage for services. Helped me make informed decisions with my finances on what services to get for my vehicle. Helped me make informed decisions with my finances on what services to get for my vehicle. More
by Iservejuice19
Employees Worked With
Jonathan munoz
April 26, 2026
Terrible buying experience overall. I drove an hour and a half to look at a used car, test drove it, discussed numbers, and made an offer through my salesman, Joe. Joe was about as help I drove an hour and a half to look at a used car, test drove it, discussed numbers, and made an offer through my salesman, Joe. Joe was about as helpful as he could be throughout the process and seemed to genuinely try to work with me, though communication over text later on was very slow and delayed. The real issue was the sales manager, Ryan. After Joe took my offer back, he and Ryan both came back out, and Ryan was incredibly rude, dismissive, and openly insulting. He even threw his own salesman under the bus during the conversation, which was unprofessional and uncomfortable to witness. After I raised my offer, Ryan countered with only $200 off the posted price, which made it clear he had no real interest in working with me, so I left. After I had already driven an hour back home, Joe texted me saying Ryan had suddenly decided they could take $2,000 off the posted price. We tried to continue the conversation over text, but the response times were extremely slow, dragging the process out for over an hour and a half. I was told someone else was looking at the vehicle but was still trying to get financing, and that the car was not sold until the deal was actually finalized. Based on that, I decided to drive another hour back to the dealership with cash in hand, ready to buy. I even texted Joe to let him know I was on my way, but got no response. When I arrived, I waited about 20 minutes just to speak with him, only to be told, “Yeah, they’re still trying to find a bank.” About 10 minutes later, while I was literally sitting there with cash ready to purchase, they sold the car to the other buyer. In total, they wasted nearly 9 hours of my day for absolutely nothing. Joe did what he could, but Ryan’s attitude, poor management, and complete lack of professionalism made this one of the worst dealership experiences I’ve ever had. 1/5 stars. More
by caleb
Employees Worked With
Ryan, Joe
April 25, 2026
Service department did great job getting us in and out. Fast service, friendly staff, and do what they said t hey would. I would Highly recommend this dealer for repairs. Fast service, friendly staff, and do what they said t hey would. I would Highly recommend this dealer for repairs. More
by Roberttxh
Employees Worked With
John in Service
April 23, 2026
Friendly, supportive and very knowledgeable customer service team. From the top down. Jackie scheduled a fast service for me and assured completion on time ! service team. From the top down. Jackie scheduled a fast service for me and assured completion on time ! More
by widenet
April 21, 2026
The service was fast and great. Very friendly, helpful. And all questions were answered. Amazing Very friendly, helpful. And all questions were answered. Amazing More
by jesus.g.sanchez45
Employees Worked With
April 19, 2026
I had a great experience at the Ford dealership. The staff was professional, helpful, and efficient. The staff was professional, helpful, and efficient. More
by Bethaney.Watson
April 19, 2026
The service was very good satisfied my needs perfectly and quickly. I will go back when I need service again. and quickly. I will go back when I need service again. More
by Bruh1
April 18, 2026
Aside from the expense of the visit $1500+, the service was good. And the people were nice. I’d recommend it to anyone. was good. And the people were nice. I’d recommend it to anyone. More
by ampmerryangel13
April 17, 2026
Service department was unbelievably awesome. Very detailed and was there to protect me and my interests. Ray (service advisor) and Ryan (Technician) really got into the nitty gritty, and organiz Very detailed and was there to protect me and my interests. Ray (service advisor) and Ryan (Technician) really got into the nitty gritty, and organized a plan to save me tens of thousands of dollars. This is truly the most honest/helpful dealership in Austin - and I hope to be back eventually for my next vehicle purchase. More
by tylerschurch12
Employees Worked With
Ray Luna, Ryan (Tech)
