Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Group 1 Ford of South Austin
Austin, TX
2,643 Reviews
Group 1 Ford of South Austin is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Dripping Springs and Buda. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,643 reviews
June 13, 2026
This dealership is suffering. I have been a customer for over ten years and the change in ownership and management has caused a serious problem with quality service. Ford is not I have been a customer for over ten years and the change in ownership and management has caused a serious problem with quality service. Ford is not a company with that reputation so Group 1 will need to improve in a big way to be a representative of Ford More
by 7663rwuest
Employees Worked With
Service managers at time of my documented srvice
June 13, 2026
Excellent support and first class service, with excellent follow-up and communication by Lynne Thurmond. follow-up and communication by Lynne Thurmond. More
by saricep
June 12, 2026
Bold faced liars. Terrible experience. Nothing went smoothly. Sales associate Serena was terrible and unknowledgeable. Nothing was done when I got there like it was su Terrible experience. Nothing went smoothly. Sales associate Serena was terrible and unknowledgeable. Nothing was done when I got there like it was supposed to be. Was told there was no warranty when it's clearly stated online that it does include a warranty. STAY FAR AWAY FROM THIS PLACE! More
by Brad
Employees Worked With
Other Employees :
Serena, Jason. Jason is the only person that was helpful
June 11, 2026
Our service manager was great, Lynne. My biggest disappointment had to do with scheduling the valet. Pick-up went beautifully. I was told I’d have my car the next day and when it was read My biggest disappointment had to do with scheduling the valet. Pick-up went beautifully. I was told I’d have my car the next day and when it was ready was told the drop-off wasn’t possible. I was then made to feel guilty that I was insisting it be dropped off as promised. The manager, Andrew, basically told me there were no guarantees, the service was free, and if I wanted my car back as promised, I’d have to pick it up myself. Without spending money on an Uber, that wasn’t possible .. so I acquiesced and agreed to delivery the next morning. Really left a bad taste in my mouth for customer service. More
by Michele González
Employees Worked With
I didn’t work with Greg Kimball. I worked with Lynne H and Andrew
June 06, 2026
Unfortunately, due to undisclosed damage that remains unresolved and exceedingly poor communication I have to leave a bad review. Cannot get anyone from the dealership to respond to phone, email, or text unresolved and exceedingly poor communication I have to leave a bad review. Cannot get anyone from the dealership to respond to phone, email, or text to resolve this safety issue in the 2023 Audi Q4 I purchased April 11. Love the car! VERY DISAPPOINTED in this dealership! More
by susan.mingay
June 05, 2026
I went without an appointment, and they happily assisted me. They even sent me a video of the maintenance work. Ricardo Portillo explained the entire procedure to me in detail. service—prompt and profession me. They even sent me a video of the maintenance work. Ricardo Portillo explained the entire procedure to me in detail. service—prompt and professional. More
by rfmavislen
Employees Worked With
Ricardo Portillo
June 04, 2026
Dealt with 3 different service rep and all were helpful and respectful. A Tech even rode with me trying to figure out what the mystery noise could be. We live in Round Rock but after the service we receive and respectful. A Tech even rode with me trying to figure out what the mystery noise could be. We live in Round Rock but after the service we received from Ford dealership near us it was worth the 1hour drive to get to Group 1 More
by thrumimiseyes
Employees Worked With
Hunter Alejandro and John
