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Group 1 Ford of South Austin

Austin, TX

Overview
Reviews
Vehicles
4.8
2,457 Reviews
Call Dealership (512) 916-2696
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5000 IH-35 S

Austin, TX

78745

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Showing 2,457 reviews

January 15, 2026

I was there for service. I can only comment on my service experience. 15 word minimum is discouraging me from completing this survey More

by K Carlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawndrel Mowatt (Shaunie)
Report | Print
January 15, 2026

Jackie and all of the service team were very professional and kept me informed throughout the entire process. Great Job. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie
Report | Print
January 15, 2026

Was impressed with the cleanliness and how punctual they were. Everyone was friendly and helpful. More

by anette.prettyrican
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
Report | Print
January 14, 2026

The service department is top notch. They kept me constantly updated on my repairs and were friendly and efficient! More

by Vtennistoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lynn Martinez
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Jan 15, 2026 -

Group 1 Ford of South Austin responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

January 14, 2026

Mr. Luna was really helpful. I had a lot of questions regarding the services recommended for my vehicle and he was able to answer all my questions. Overall happy with the way I was treated and the servic More

by samsandoval1008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Luna
Report | Print
Jan 15, 2026 -

Group 1 Ford of South Austin responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 12, 2026

Extremely friendly. Fast and convenient. I felt comfortable and would have service done on my vehicle there again. More

by Dallas H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Rogers, Greg Kimball
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Jan 14, 2026 -

Group 1 Ford of South Austin responded

Hello, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

January 12, 2026

Great customer service and vehicle service was made very easy. Shuttle service and pick up/drop off service is a great perk More

by Jacrooster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lafayette , Greg Kimball
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Jan 14, 2026 -

Group 1 Ford of South Austin responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

January 10, 2026

Every things was good from the service advisor to the estimate to the timing great. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
Report | Print
Jan 11, 2026 -

Group 1 Ford of South Austin responded

Hello Mark, we really appreciate your positive review! We hope you have a great day!

January 10, 2026

Had a great service experience at Group 1 Ford of South Austin. Shawndrel was professional, kept me updated, and everything was finished on time. Transparent pricing, no pressure, and the work was done ri More

by alexzoller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawndrel Mowatt
Report | Print
Jan 11, 2026 -

Group 1 Ford of South Austin responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

January 10, 2026

I told Robert my service advisor, I want to have a first great experience. And I did. Thank you Robert for taking care of my truck needs! More

by Porsche
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
Report | Print
Jan 12, 2026 -

Group 1 Ford of South Austin responded

Porsche, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

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