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Maxon Hyundai
Union, NJ
594 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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594 Reviews of Maxon Hyundai
January 29, 2018
Exceeds expectations!!!!!! This was my second time around leasing at this particular location. Keith went above and beyond to make sure I purchased the truck I was most comforta This was my second time around leasing at this particular location. Keith went above and beyond to make sure I purchased the truck I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. . He even took the time to make sure I knew how everything worked and was set up properly, He was outstanding. No slick sales gimmicks, no pressure, no attempts at manipulative ploys. Just great, accomodating service. It sounds like a cliche, but we hit it off like this guys been my buddy for years. And trust me, I have a skeptical type of personality. I ended up purchasing the vehicle I was interested in, for a price that I was comfortable with. No hassles. Just civil, relaxed negotiations. the process was absolutely painless. So quick and professional. Albert Valdez was amazing as well, I felt like family by the end of the whole process! I would recommend Keith Martinez and Albert valdez to anyone who is looking for a new or used vehicle. More
by DDURAN85
Employees Worked With
Albert Valdez, Keith Martinez
January 28, 2018
Amazing customer service I purchased a new 2016 Mazda 3. The only thing that was off about the purchase was that I didn't receive an owner's manual or a spare key. I let the s I purchased a new 2016 Mazda 3. The only thing that was off about the purchase was that I didn't receive an owner's manual or a spare key. I let the salesman know that these things were missing and I was told that he would personally see to it. A year passes and I still don't have either one. During that time, I made several phone calls / visits to the dealership and still, the situation had not been fixed. During my recent visit to the dealership, I spoke with a new manager and explained the situation. He could tell how stressed out I was. With a smile, he told me that everything would be ok and that he would fix the problem. After a few minutes, he returned with an owners manual and a spare key. I am relieved and also grateful to the manager for correcting this situation within a short time. Thank you! More
by mmiller6605
Employees Worked With
Saad Baker, Anthony Terrezza
January 23, 2018
They deceived us. We wanted to put a hold on a car we were interested in. Salesman suggested putting down a deposit, which we did. A couple of hours before our appointm We wanted to put a hold on a car we were interested in. Salesman suggested putting down a deposit, which we did. A couple of hours before our appointment to finalize the deal, we got a call - "unfortunately we sold the car, had a higher offer…". Lessons: 1. DO NOT give Maxon a deposit for a car. 2. Maxon WILL NOT hold the car for you. 3. Maxon WILL SELL the car to the first buyer meeting the price. 4. Your deposit only helps Maxon. It forces a new buyer to BID ABOVE the listed price and buy NOW. 5. And you will have to TRAVEL BACK to Maxon, in-person, to get your deposit back. More
by Mike1234
Employees Worked With
Jahmel White
January 18, 2018
Very happy! This is my second car purchased from Maxon. My first car was financed and I loved the look at first sight. I came back a second time to lease and had This is my second car purchased from Maxon. My first car was financed and I loved the look at first sight. I came back a second time to lease and had the same feeling of loving my new car at first sight. The staff really are like family members. Bob and Gio were such a pleasure to work with. Their attention to their customers really is the reason why I will be back. More
by Crushford
Employees Worked With
Bob Brown, Gio Kadi
January 13, 2018
Great Customer Service Reggie was incredibly professional and easy to work with. Would definitely recommend to others. All around excellent service. The sales process was qu Reggie was incredibly professional and easy to work with. Would definitely recommend to others. All around excellent service. The sales process was quick and easy. More
by ACurcio
Employees Worked With
Reggie Trail
January 08, 2018
overall not happy I have been here a few times and I'm truly disappointed at how each time I come here it gets worse. First of all, what ever happened to honest wo I have been here a few times and I'm truly disappointed at how each time I come here it gets worse. First of all, what ever happened to honest working relationships. This cabin air and engine air filter malarkey is quite irritating. I also never get a straight answer on how severe a problem is. I don't have a problem with the workers per se, they mostly are kind but it just seems as if every time I'm there I'm getting scammed. On this visit I was told the tire hazard "warranty" doesn't actually cover the tires wear and tear, just if I get damage from pot holes or nails etc. In the conversation with the service department, I was told that "driving in New Jersey you will mess your tires up since all the potholes." So now I am confused, are potholes covered or not covered. When I leased the car and signed the agreement, with my family present, I was specifically told that when the tires were up I would get new ones if I pay the fee. That's obviously not the servicer's fault but he basically told me that whoever sold the car to me lied. So they did, but now I'm left with the burden of having tire insurance for no good reason. Now I feel more scammed than before. Also he told me I needed an alignment when I got one in May. I just wish the service men/women were more clear as to what is specifically needed, what is hazardous, and what are just extra repairs (i.e. cabin air filter). Additionally, last time I was there for a routine oil change I waited for 4 hours because they drove my car in the back but no one actually took my "case". If you see someone in the waiting room all day, shouldn't someone ask what they are waiting for. I signed on to my appointment online and wrote I needed an oil change so I assumed they knew. I was wrong, and they proceeded to take even more time once they realized I was there. Honestly, there is a 0% chance I will ever come back here. Once my lease is up, I will bring the car in and I am done. I have bought and leased a car from Maxon but I don't see myself ever coming back. I suggest you dont come here either. More
by mariopo
Employees Worked With
Roberto
December 27, 2017
Maxon I felt very comfortable purchasing my car from Maxon, would like a free oil change or two... but I am a returning costumer, so that says something! I felt very comfortable purchasing my car from Maxon, would like a free oil change or two... but I am a returning costumer, so that says something! More
by kimmipet22
Verified CustomerEmployees Worked With
Fred Fiero, Wayne Davis
December 24, 2017
Excellent dealership The best car purchasing experience ever. Very professional, helpful and friendly staff. Reggie Trail 👍 the best salesman very knowledgeable. W The best car purchasing experience ever. Very professional, helpful and friendly staff. Reggie Trail 👍 the best salesman very knowledgeable. We will definitely recommend Maxon to our friend. More
by maryszka4
Employees Worked With
Reggie Trail, John Matos, Fred Fiero
December 17, 2017
Very professional and timely Rico was very professional and attentive to what I wanted. Did not try to force me into something i did not want. Very happy with the experience. Rico was very professional and attentive to what I wanted. Did not try to force me into something i did not want. Very happy with the experience. More
by jbrody30
Employees Worked With
Rico Badillo
December 14, 2017
2018 sonata Our salesman Yuri was extremely knowledgeable about every aspect of the car. Made buying a car an enjoyable experience. I would recommend him and Maxo Our salesman Yuri was extremely knowledgeable about every aspect of the car. Made buying a car an enjoyable experience. I would recommend him and Maxon to anyone car shopping. More
by lexiejr503
Employees Worked With
Yuri T.
