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Maxon Buick GMC

Union, NJ

3.5
382 Reviews

2301 Route 22 West

Union, NJ

07083

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382 Reviews of Maxon Buick GMC

July 09, 2018

Nice customer services The workers are nice courteous was quick and always they treated me good hope never change the way they are thanks so much appreciated they services More

by ROJASFIDEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sorry don’t take the Mamés
July 07, 2018

Customer Satisfaction Mr Chris Barnes at GMC department in Union NJ is the best among the best....Knows how to take care of his customer from the beginning till the end...H More

by NICKYPOGI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Barnes
June 30, 2018

Unhappy Came in because of third time issue and needed loaner car and couldn’t get one. They need more cars to give out. Inconvenience for me More

by MAJ112048
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Trevett Brown
June 30, 2018

last minute oil change Maxon was very accomadating. I called for an oil change the day before my vacation and they fit me in with no issue. They provide great service ever More

by iamacamera24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Palladino
June 30, 2018

Car maintenance Great team of leaders and mechanics did a great job even after I brought back the car the next day. Can't say enough about maxon buick More

by deste48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yana, Tom Palladino
June 27, 2018

Great service and they are very nice! I am very happy that they are taking good care of my car. The service is great and special thanks to all ladies in Maxon because they are very sweet a More

by SUNNYANDWINDY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shakiya and other ladies, Nicholas Russo
June 27, 2018

Staff kept be updated. When I leased the vehicle I felt rushed and got home noticing I should have included more features to my vehicle. Maintenance has been a bit more More

by ginapulliam3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Palladino, Donna Delaura
June 27, 2018

Great Experience I had a very good experience at Maxon Buick GMC. My salesman was very professional and understanding of my concerns. I recommend Maxon to everyone. More

by 5ALBATROSS7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Berrios, Dino Abragao
June 26, 2018

Fastest and easiest car I’ve ever bought I highly recommend this no nonsense dealership. I entered the lot and was met by nick Russo who introduced himself and did everything he could to help More

by DAVEJORIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Russo
June 25, 2018

Shop elsewhere value customer service Initially easy to work with, once the papers were signed the overall experience spiraled downward. Unreturned calls, service delays. Wanted aftermarke More

by meg312214
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nicholas Russo
Jun 25, 2018 -

meg312214 responded

Nick had my insurance information on May 26th - the day the vehicle was purchased. I sent my insurance card and info to his cell phone directly. I have a screenshot to demonstrate same. He was to call me on that coming Tuesday, May 29th to discuss the accessories but there was no phone call received. I called the dealership twice as well as Nick’s cellphone the following week and finally was contacted on June 6th. The next several days were uneventful and was contacted on June 10th at which time I expressed my concerns and disgust with my experience thus far. He assured me he would look into it and stated that the items were going to be installed and the vehicle would be delivered on Sunday, June 16th. Needless to say, June 16th passed without a vehicle. Received a rather abrupt text the following day saying the items wouldn’t work and “what do u want me to do truck is ready just cant find brushguard for it” (punctuation excluded as it was in text). At that time I requested to just have the truck delivered and I would take the truck to a local GMC dealership to have the items fitted. The truck was delivered by 2 individuals that Wednesday who abruptly handed me the keys, asked me why I chose to buy a car that far from where I lived and left. Didn’t walk me through anything, explain why I had plates out of NJ or when or even if I would be receiving PA plates and registration. I called the dealership 2 times and Nick directly once immediately following delivery. I received a call back from a ‘manager’ who was going to look into it but never called back. I never heard another word from the dealership until writing a negative but very honest/appropriate review today. I would be more than happy to send you screenshots of the calls with corresponding times, etc as well as the text messsges I received from Nick to support my claims. If you would like to provide an email address I will be more than happy to forward them to you. Thank you for your response.

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