Maxon Buick GMC

The dealer that always says one thing and does another. I have been coming to your dealer for service on my 2012 Buick Enclave since I putchased it in 2016. There have been some good points and then there a I have been coming to your dealer for service on my 2012 Buick Enclave since I putchased it in 2016. There have been some good points and then there are some bad. My major complaint is that on 3 occassions of bringing my truck in for service under the warranty i was told I could get a loaner only to show up and there is a story about no loaners available, "the manager/owner took them out to sale as demos and they have not replenished the loaner inventory ". That is huge inconvenience for me when I much needed running around that requires me to have a vehicle to do so. 2 times this resulted in me having to rent a car to just get around for work with no empathy from your establishment outside of a snarky "I know, I am sorry". THAT IS NOT ACCEPTABLE, PEOPLE EXPECT EXCELLENT SERVICE AND THEY ARE SPENDING THEIR HARD EARNED MONEY!🙄🤔😣🤯 More

A very good experience. The time used to service was very ap I am very pleased with the. Service that I receive for my car. The Service Dept Associates are very pleasant. I would recommend your servicing depart I am very pleased with the. Service that I receive for my car. The Service Dept Associates are very pleasant. I would recommend your servicing department to friends for their vehicle. More

Always a good experience The Union team always goes the extra mile. Service is easy to schedule and they do their best to work with you and make the experience pleasurable. The Union team always goes the extra mile. Service is easy to schedule and they do their best to work with you and make the experience pleasurable. I even managed to work while waiting via the free Wi-Fi. More

Not happy at all Was the first car in at 7:30 when they opened and didn't leave until after 12 and i'm still having the same problem I had when I bring the car in. Was the first car in at 7:30 when they opened and didn't leave until after 12 and i'm still having the same problem I had when I bring the car in. More

This review is for service visit on 10/18/18. Nightmare!!! Service was a nightmare. My vehicle was one of first in, 9:30am and it was the very last out 7pm. Work on vehicle is not complete. It was not even dia Service was a nightmare. My vehicle was one of first in, 9:30am and it was the very last out 7pm. Work on vehicle is not complete. It was not even diagnosed by 5:15pm. Work order was not complete. I continue to have "service airbag"pop up and dash warning. They forgot to put issue on work order! Serious supervision is required in service Dept. What a dissapointment. Explanations of having had a busy day and a lot of work to do is not acceptable. If there was so much work that you would not have time fo fix my vehicle I should have been so informed when I brought in. I would have gone to another GMC for service. I've been buying vehicles for fifty(50) years I've never experienced such poor service. Sad! More

service Even though the wait was a little over over 2 hours, they made up for it by comping my oil change. Worth it! Love my GMC! Even though the wait was a little over over 2 hours, they made up for it by comping my oil change. Worth it! Love my GMC! More

Expeditious and responsive The salesman was patient and responsive in getting back to us with what we were looking for. The sales managers price negotiation went quick and was f The salesman was patient and responsive in getting back to us with what we were looking for. The sales managers price negotiation went quick and was fair with limited bartering. Although not all additional costs were disclosed at time of agreement and financing paperwork had incorrect information that was discovered by us, which ultimately rated a 3 of 4 stars. More

Experienced personnel Personnel at Maxon Buick GMC were very helpful, knowledgeable, and caring. Very friendly and took great care of us when choosing the correct car withi Personnel at Maxon Buick GMC were very helpful, knowledgeable, and caring. Very friendly and took great care of us when choosing the correct car within our budget. More

Fix it right Had repairs made and while repkacing the transmission the mechanic bumped the oil pan causing a leak. I returned two days later about the leak and the Had repairs made and while repkacing the transmission the mechanic bumped the oil pan causing a leak. I returned two days later about the leak and the service department would fix the oil pan leak at no cost to me, just a convenience that my vehicle repair takes 5 hours to repair. More

Waiting room could use a refresh. Had a flat tire. They did the job well, they had the right price, employees were pleasant and accommodating and I got it done same day. The waiti Had a flat tire. They did the job well, they had the right price, employees were pleasant and accommodating and I got it done same day. The waiting room experience is less than ideal. It’s cramped with poor ventilation. Suggest you invest a little money and use the space better. What was otherwise a 5 Star encounter was really tarnished. I’ve been in planet Honda and Acura of Springfield waiting areas on 22 recently and both are substantially nicer. More