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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,679 Reviews
Call Service Center (727) 999-6287

1,679 Reviews of Maus Nissan - Service Center

Sort by
June 11, 2024

My service advisor art was awesome very hands-on and always kept me up-to-date More

by Marine2be_2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Art
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Jun 14, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Mr. Bare! We appreciate your trust, and we thank you for taking the time to leave us this review. Art does a fantastic job taking care of our guests- thanks for recognizing him! We look forward to serving you for years to come - so please let us know when you need us again. Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Helpful
June 11, 2024

It was a very good experience. Sal was very friendly and efficient. Will be back. More

by CHM
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Sal Iacono
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Maus Nissan responded

At Maus Nissan, we strive for excellence, CHM! We're glad that our service was worthy of 5-stars! Please let us know when you need us again, and we'll be happy to help. Until then, have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Helpful
June 11, 2024

Just amazing service every single time, no matter the reason for being there. . Thank you More

by jdemichele9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul DaRocha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Swanson
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Jun 14, 2024 -

Maus Nissan responded

Thank you for visiting us at Maus Nissan, Jennifer! We appreciate your trust, and we thank you for your kind words. All our staff are dedicated to providing each guest with a truly exceptional experience, and treating you like family. We are overjoyed that you are so happy, and we look forward to serving you for years to come - so please let us know if there is ever anything we can do for you. Thank you for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Helpful
June 11, 2024

They caddle heard you in just try and lie about needed repairs. It's a joke! More

by dpelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mary Boulahanis
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2024 -

Maus Nissan responded

Dpelle, we can see that you are upset, and for that we apologize. We are having Service Management look up recent visit history, and they will reach out as soon as possible to help address your concerns. Please let us know if you have any other questions. Thank you for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

Helpful 1
June 10, 2024

Anytime I bring my truck into service it's always nice to have a friendly staff John and service always goes an extra mile and I appreciate that thank you for all you do More

by ORTIZJORGE1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anyela Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keegan Boylan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Hassett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Iacono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Jorge! We appreciate your trust, and we thank you for taking the time to leave us a review. John does an amazing job taking care of our guests- thanks for recognizing him! We are very pleased that you are so happy, and we look forward to serving you for years to come; so, please let us know if there is ever anything we can do for you. Thanks for being a part of our Maus Family, and have a blessed day! - Paul Da Rocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

Helpful
June 09, 2024

Y’all did great except for the call back as my daughter is going to LSU and being able to come for service is being selective More

by ROADRUNNERLEE18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
3.0
This rating includes all reviews, with more weight given to recent reviews.
John Thorne
3.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Aguayo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Boulahanis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Anyela Martinez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Keegan Boylan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Hassett
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Iacono
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2024 -

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan, RoadRunner! We appreciate your trust, and we thank you for taking the time to leave us this review. We'll need a little more information to help resolve you concern; so, please contact us directly, we will be happy to help! Thanks for being part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Helpful
June 09, 2024

Wonderful staff always seeking to help it's customers in every way possible. Very clean and orderly. More

by frapprumble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaryd Gerhart
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Brooker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Powel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany
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Jun 13, 2024 -

Maus Nissan responded

We strive for five stars and glad to see we were able to show you we care, Frapprumble! Please let us know when you need us again, and we'll be ready to help. Have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Helpful
June 09, 2024

1 can only say this dealership is the place to find a great car with great gas milage. More

by Caroldeemer.401
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Ruggiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul DaRocha
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Stotts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Millan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Powel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2024 -

Maus Nissan responded

Congratulations on the purchase of your newest Kicks from us at Maus Nissan, Carol! We appreciate your continued trust, and we thank you for your kind words. All our staff are dedicated to providing each guest with a truly exceptional experience, and treating you like family. Thank you for being a part of our Maus Family, and we look forward to serving you for years to come. Have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Helpful
June 08, 2024

We waited 3 hours for our cars. Nobody came and updated us until we got up and asked what’s going on More

by Na
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie Aguayo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Boulahanis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Hassett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 09, 2024 -

Maus Nissan responded

We can see that you are disappointed with your visit, and so are we. We ask our advisors to keep our guests updated on the status of their vehicle, plain and simple. We want to have our service management review what happened, and then reach out to see how we might make things right; however, we will need more information to be able to look this visit up and call you. Please contact me directly, and I will be happy to help address your concerns. Thank you for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

Helpful
June 08, 2024

I had a great experience with the Maus Nissan Dealership in New Port Richey. All of the staff were very kind and made sure all my needs were met. Koebe & Xavier were great salesman to work with. Jaryd w More

by kdsmiles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaryd Gerhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Ruggiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Koebe & Xavier
Report | Print
Jun 12, 2024 -

Maus Nissan responded

Congratulations on the purchase of your new Rogue from us at Maus Nissan, Kelli! We appreciate the opportunity to earn your trust, and thank you for your recommendation. Koebe, Xavier, Jaryd, and Drew, all do a phenomenal job taking care of our guests- thank you for recognizing our team! We are overjoyed that you are so happy, and we look forward to serving you for years to come - so please let us know if there is ever anything we can do for you! Welcome to our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Helpful
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