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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,977 Reviews

1,977 Reviews of Maus Nissan - Service Center

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October 19, 2024

I was disappointed I brought my car for an oil change which prior my car was working perfectly fine. I drove my car off the lot and the engine blew. It's just super suspicious and does not make me feel s More

by dekeyser8989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dennis Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Maus Nissan responded

We take the service we provide our guests seriously, and are extremely disappointed to read this review. We have escalated this to senior management and they are reviewing what happened, and they will be reaching out shortly. Please let us know if you have any other questions, and we will be happy to help address your concerns. Have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

October 19, 2024

Tiffany has been awesome accommodating with timing appointments around my work schedule Always helpful and great communication More

by jeanniedelich
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Jeannie! We appreciate your continued trust, and we thank you for your kind words. Tiffany does a phenomenal job taking care of our guests - thanks for recognizing her! We are thrilled that you are so happy, and we look forward to serving you for life - so let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

October 18, 2024

Muy bueno,con un exelente servicio,desde el año 2017 compro carros aqui y les doy servicios,hasta el momento no tengo de que quejarme, buena preparación del personal,buen trabajo More

by LIALEX7687
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anyela Martinez
Oct 20, 2024 -

Maus Nissan responded

Apreciamos su continua confianza, Sr. Delgado, y le agradecemos sus amables palabras. Estamos encantados de que esté tan feliz y esperamos poder servirle durante muchos años, así que háganos saber si hay algo que podamos hacer por usted. ¡Gracias por ser una parte tan importante de nuestra Familia Maus y que tengas un día bendecido! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

October 18, 2024

Great service! The people genuinely care about your safety and you as a person. Thank you! More

by HlCKSK978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2024 -

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan! We love our customers and we're glad that it shows! We look forward to serving you for years to come - so let us know if there's anything we can do for you! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

October 17, 2024

I definitely recommend Maus Nissan! Great customer service, honest work at affordable prices! They always explain everything and never try to over-sell me, the communication is always g More

by paul.darochajr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul DaRocha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keegan Boylan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Iacono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Norori
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Johnson, John Thorne, Eddie Aguayo
Oct 19, 2024 -

Maus Nissan responded

At Maus Nissan, we love our customers, and glad that it shows! We appreciate your continued trust, and we thank you for taking the time to share your experience! Please let us know if there's ever anything we can do for you, and we'll be ready and happy to help! Thanks for being a part of our Maus Family, and have a blessed day! Sincerely, Maus Nissan Management

October 17, 2024

The service was great chocolate longer than expected but everything turned out. OK I will go back. Thanks to Sal for service manager.. More

by rlphcarlo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Iacono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2024 -

Maus Nissan responded

Thanks for trusting Maus Nissan with your service needs, Mr. Carlo! Sal does a fantastic job taking care of our guests- thanks for recognizing him! We look forward to helping you for years to come - so please let us know if there's ever anything we can do for you. Thanks for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

October 17, 2024

The repairs were completed properly. The staff was professional and explained the problem. The cost was high. More

by Jkuzyk405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2024 -

Maus Nissan responded

Thank you very much, Joanne! Here at Maus Nissan we value you as a customer and appreciate your feedback. If there is anything we can help you with please do not hesitate to contact us. Thanks again for your support! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

October 15, 2024

This is my 4th battery in 2 years, nissan still unable to fix the problem why my batteries are keep on draining, they just keep on replacing the battery when it’s dead and not solving the real cause, it’s ve More

by Bino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Norori
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anyela Martinez
Oct 19, 2024 -

Maus Nissan responded

Bino, we can see that you are upset, and apologize that for your frustrations. We are looking into this with Nissan to see if there is any deeper explanation, or if there is anything else we can do to help. Thank you for your patience, and we will contact you shortly. Please let us know if you have any other questions, and we'll be happy to help. Thank you for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

October 14, 2024

Always very good service and a very nice staff who love to help me out! More

by michliite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristian Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Boulahanis
2.0
This rating includes all reviews, with more weight given to recent reviews.
Keegan Boylan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Iacono
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Norori
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Johnson, John Thorne, Eddie Aguayo, Anyela Martinez, Michael Hassett
Oct 19, 2024 -

Maus Nissan responded

At Maus Nissan, we love our customers, and glad that it shows! Please let us know if there's ever anything we can do for you, and we'll be happy to help! Thank you for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

October 14, 2024

Tiffany is awesome! I always prefer working with her when my car needs servicing. The overall Maus dealership..not so much. A few months back, I looked into possibly pur More

by seif0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaryd Gerhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Norori
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2024 -

Maus Nissan responded

Tiffany is awesome - thanks for recognizing her! That being said, I tried to look up your handle (seif0) but nothing came up in our systems, so we'll need more information to look into everything else before we can help address your concerns. Please contact me directly, and we'll start figuring this out with you. Thank you for bringing this to our attention, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

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