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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,917 Reviews

1,917 Reviews of Maus Nissan - Service Center

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April 18, 2024

Mary is great! She listens to you and gets you in and out. I am very unhappy with Maus! I can’t believe you are charging a 3% fee to use a card!!! You change en More

by PATTYANN100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Patty! We appreciate your trust, and we thank you for taking the time to leave us a review. Mary does an amazing job taking care of our guests- thanks for recognizing ! We are very pleased that you are so happy, and we look forward to serving you for years to come! Please let us know if there is ever anything we can do for you. Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul Da Rocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

April 18, 2024

Maus employee Sal has provided me with great service. He’s always respectful and knowledgeable. Waiting area is clean and beverages are available. More

by CODY165
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Lafferty
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Iacono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Cody! We appreciate your trust, and we thank you for taking the time to leave us a review. Sal does an amazing job taking care of our guests- thanks for recognizing him! We are very pleased that you are so happy, and we look forward to serving you for years to come! Please let us know if there is ever anything we can do for you. Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul Da Rocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

April 18, 2024

I love my car but I brought it in end of 2023. Keep in mind this was before I even made my first payment on the car. I had issues with the battery. When I came to pick my car up I was very aggress More

by BETH1412001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaryd Gerhart
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cristian Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Boulahanis
2.0
This rating includes all reviews, with more weight given to recent reviews.
Anyela Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Maus Nissan responded

Beth1412001, we appreciate the opportunity to earn your business, and we thank you for taking the time to leave us this review. While 4 out of 5 stars seems pretty good, we were disappointed to read your review, and realize that you didn't truly have an exceptional experience with us, in the past. We apologize, and want to make it right. Unfortunately, we do not have enough contact information here to call you, so please reach out to me directly, and I will look into what happened, and how we can best serve you going forward. Thank you for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

April 18, 2024

My experience is very good I like Angela she is very professional and friendly Very helpful with everything I’m very grateful to her and Mays Nissan Thank you More

by JG.ACZOL.STER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anyela Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, JG! We appreciate your trust, and we thank you for taking the time to leave us a review. Angela does an amazing job taking care of our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you for years to come! Please let us know if there is ever anything we can do for you. Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul Da Rocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

April 18, 2024

Very knowledgeable, on time very helpful and makes sure you are out the door in a hurry More

by miamivamp100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Iacono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Maus Nissan responded

We love our customers, and glad that it shows! Please let us know when you need us again, and we'll be happy to help! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

April 18, 2024

I believe the dealership did what it could but it is up Nissan engineering to solve this problem More

by Oscar
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Hassett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2024 -

Maus Nissan responded

We apologize that you are going through this, Oscar, and we share in your frustration. No one wants to be having glitches with your new radio system, and as soon as Nissan engineers come up with a fix, we will get your vehicle squared away! Please let us know if you have any other questions, and we will be happy to help address your concerns. Thank you for your feedback, and we hope you have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

April 18, 2024

Air filter cover left off twice (5000 miles once). Service manager wouldn't do anything. More

by Craigbike2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Hassett
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2024 -

Maus Nissan responded

Craig, we can see that you are disappointed with your visit, and for that, we apologize. We are having our service director review your history, and a representative will be reaching out, shortly. Please let us know if you have any other questions, and thank you for letting us know. Have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

April 18, 2024

Good quick friendly service never pushey sales nice facility what else can I say just a all around great dealership More

by IRISHPRIDE55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Apr 25, 2024 -

Maus Nissan responded

Thank you very much, here at Maus Nissan we value you as a customer and appreciate your feedback. If there is anything we can help you with please do not hesitate to contact us at (727) 999- MAUS (6287). Thank you again for your support. Sincerely, Maus Nissan

April 18, 2024

The treatment that Mrs. Angela has for her clients is unique, she customizes everything you need for your car and everything else that is needed for its maintenance. The att More

by pradolibia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anyela Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Pradolibia! We appreciate your trust, and we thank you for taking the time to leave us a review. Anyela does an amazing job taking care of our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you for years to come! Please let us know if there is ever anything we can do for you. Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul Da Rocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

April 15, 2024

Went for oil change and tire rotation. Charged more than they should have. Advertised a free car wash but this is the second time being there that they didn’t wash my car. Extra fees for c More

by Ruthtaffy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mary Boulahanis
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Maus Nissan responded

Ruth, we can see you are upset, and apologize for any frustrations. Simply put, someone here forgot to send your car to the wash- it shouldn't have happened, but it was only human error. We'd be happy to get your vehicle cleaned up for you - just let us know you're on your way- and we'll get it refreshed, in no time! Unfortunately, because bank fees have gone up, there currently is a surcharge for using credit cards, but there is no fee on using a debit card, or cash. You are correct, we do not accept personal checks, as a policy. If you have any other questions, please contact us directly, and we'd be happy to help address your concerns. Thank you for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

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