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1,992 Reviews of Maus Nissan - Service Center
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August 23, 2019
Amazing service! John is AMAZING and always takes good care of me. I’m always treated with respect when I call to make an appointment and throughout my entire service John is AMAZING and always takes good care of me. I’m always treated with respect when I call to make an appointment and throughout my entire service appointment. More
by mammajane1
Verified CustomerEmployees Worked With
John in Service dept.
August 22, 2019
Friendly people make me feel very comfortable People are friendly, accommodating, and thorough. The service advisors explain everything in terms I can understand and don’t add on unnecessary work. People are friendly, accommodating, and thorough. The service advisors explain everything in terms I can understand and don’t add on unnecessary work. They are also very patient with my explanations of any problems without being condescending. And they make me feel welcome and at home. The waiting area is clean and comfortable with water bottles and coffee available. More
by GmaMB
Employees Worked With
Service Advisor Lance Johnson
August 19, 2019
Comfortable, straight forward They do what I ask, they advise me of anything they found, no pressure, just good information to make a proper decision. Not sure why sales people n They do what I ask, they advise me of anything they found, no pressure, just good information to make a proper decision. Not sure why sales people never approach me in the parking lot while I'm wondering the parking lot looking at cars.. More
by HOOTMONHARRY
Employees Worked With
Katrina Atkinson
August 16, 2019
John is amazing The service team is top notch, John has been my advisor for 6 years and he has always been honest and helpful. The wait area is clean, comfortable and The service team is top notch, John has been my advisor for 6 years and he has always been honest and helpful. The wait area is clean, comfortable and has a nice array of drinks and snacks to hold you over while you pass the time. I cant say enough good things about Maus Nissan and their service staff! More
by Rob Houston
Employees Worked With
John in Service
August 11, 2019
Simple oil change and point inspection - found bad stuff I already submitted something to some other message I got from Maus - did not get any acknowledge of receipt. So again ... I purchased a low mileage I already submitted something to some other message I got from Maus - did not get any acknowledge of receipt. So again ... I purchased a low mileage 2012 Frontier privately, and for the past year have been using Walmart for oil changes. Thought I should become familiar with a local Nissan dealer for future work. I scheduled an oil change with multi point checks. In the list of suggested further work, there was two items I could do on my own. They said I needed to change my cabin air filter and the engine oil filter. When I got around to it, went to change my cabin air filter, and there was none. I think they should have mentioned that, and not just suggested it be replaced. Perhaps they took it out, and just left it out. I do not know. I then went to check the engine air filter, and found that it was not fastened properly. The clips at the top were clamped, but the plastic fingers at the bottom were not attached. I could see the bright orange flange of the filter when I opened the hood... 1/2 " open...allowing unfiltered air into my engine. have a photo of this... So this is my reason for such a negative review. More
by Bob.capp.junk
Employees Worked With
Jennifer Mandaj, Reinaldo Berrios
August 08, 2019
Too long Everyone was extremely nice but I was told my wait time would be one hour to one and a half hours. Normal for my last maintenance. No more was done th Everyone was extremely nice but I was told my wait time would be one hour to one and a half hours. Normal for my last maintenance. No more was done than normal. I checked in a half hour early and came away three and one half hours later. My husband was on the phone calling the dealership to look for me knowing I have health issues. The drive was approximately 45 minutes. Not happy. More
by abauto_41179
Employees Worked With
Katrina Atkinso, Jerreld Jenkins
August 07, 2019
Excellent customer service. The customer service employees are very respectful, friendly and professional. The oil change service for both vehicles was performed in a minimum tim The customer service employees are very respectful, friendly and professional. The oil change service for both vehicles was performed in a minimum time. We enjoyed the free coffee and water. I will highly recommend this place to friends and family. Thank you for providing an excellent job to customers. I hope to see you soon!!! More
by DONEOMR
Employees Worked With
Jennifer / customer service
August 06, 2019
Above and beyond Other dealerships could learn a thing or four from Maus Nissan 9:00 AM appointment in and out in under 45 minutes Coffee and donuts to boot John T Other dealerships could learn a thing or four from Maus Nissan 9:00 AM appointment in and out in under 45 minutes Coffee and donuts to boot John Thorne my service advisor never tried to up sale me More
by Terry
Employees Worked With
John Thorne
August 05, 2019
Amazing! I loved the service here! It was quick, respectful, clean, and just overall fantastic! John Thorne was a fantastic service advisor and I loved working I loved the service here! It was quick, respectful, clean, and just overall fantastic! John Thorne was a fantastic service advisor and I loved working with him! More
by emmacavanagh
Employees Worked With
John Thorne
August 02, 2019
Great! Katrina, my service advisor, is just amazing. Always helpful, straightforward and accommodating. To be honest, it is her help and that of the staff th Katrina, my service advisor, is just amazing. Always helpful, straightforward and accommodating. To be honest, it is her help and that of the staff that will have me coming back,to Maus for our next vehicle. More
by geojet707
Employees Worked With
Katrina
