Back

Maus Nissan - Service Center

New Port Richey, FL

4.5
1,992 Reviews

1,992 Reviews of Maus Nissan - Service Center

Sort by
December 27, 2019

Great service John Thorne was very helpful, and courteous with attending to the servicing of my Nissan Rogue. Appreciate the convenience of valet to and from dealer More

by MARYEGIRARDIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2019 -

Maus Nissan responded

Thank you for taking the time to leave us a review, Mary! John, and the rest of the service team, all do a great job for our guests- thank you for recognizing them! We appreciate you being part of our Maus Nissan Family, and look forward to serving you again, soon. Have a blessed day and a Happy New Year! - Paul DaRocha, Loyalty Manager

December 27, 2019

Great Staff was very friendly and made my experience there a good one . Wait wasn’t too long and now my car is working great. Thank you More

by kiomarie.erazo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cristian Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Lambert, Amanda Ravenscroft
Dec 27, 2019 -

Maus Nissan responded

Thanks for the great review, KioMarie! We appreciate you trusting us with the care of your vehicle! Our staff strives to treat every guest like family- that is the 'Maus Difference!' Welcome to Our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

December 26, 2019

Professional, polite, and friendly Lance has taken care of me in the service department from the start. When my brand new car started having issues with my RPM gauge he listened to my c More

by Frankie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2019 -

Maus Nissan responded

Frankie, thank you for taking the time to leave us such a wonderful review! We appreciate you trusting us with the care of your vehicle, and especially for recognizing the great work Lance does for our guests. Thank you for being a part of our Maus Nissan Family. We hope you had a Merry Christmas, and have a Happy New Year! - Paul DaRocha, Loyalty Manager

December 25, 2019

Service for 2017 Murano Took our 2017 Murano in for oil change and tire rotation, was told they were busy and should be 2 hours but was done before and was very pleased More

by Jtcburton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Lambert
Dec 26, 2019 -

Maus Nissan responded

Jtcburton, thanks for the wonderful review, and thank you for entrusting us with the care of your Murano! We're glad to have you a part of Our Maus Nissan Family. Have a very Merry Christmas and a Happy New Year! - Paul DaRocha, Loyalty Manager

December 24, 2019

Great service I am so happy with my service writer. She has been very helpful and is always attentive. My problems are addressed and issues satisfied. Best service More

by dlcasey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Dec 24, 2019 -

Maus Nissan responded

Dlcasey, thank you for taking the time to leave us such a wonderful review! Katrina does a wonderful job, and we appreciate you recognizing her! All of our staff are dedicated to providing you with a truly exceptional experience- that is the 'Maus Difference!' Welcome to Our Family! Have a Very Merry Christmas, and a Happy New Year! - Paul DaRocha, Loyalty Manager

December 24, 2019

Professional to a " T " ! Right from the get go of when we purchased our car back in July. This dealership is an example of what others should follow! Will be More

by stewartwheate105
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aldo Rrethatakaj
Dec 26, 2019 -

Maus Nissan responded

Congratulations on your new car, Stewart! We appreciate the opportunity to earn your business, and thank you for your kind words, We strive to provide every guest with a truly exceptional experience- that's the 'Maus Difference!' Welcome to Our Maus Nissan Family! -Paul DaRocha, Loyalty Manager

December 23, 2019

Great service Service plus detail was excellent , John did a great job in taking. The detail work is well worth the cost, we really like how the car looks More

by Maisnerb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2019 -

Maus Nissan responded

Thank you for 5-Stars, Maisnerb! We appreciate your trusting us with your vehicle, and thank you for recognizing the great work John and the rest of our Detail team does for all our guests! Welcome to Our Maus Nissan Family! Have a Very Merry Christmas, and a Happy New Year! - Paul DaRocha, Loyalty Manage

December 21, 2019

Excellent John always takes great care of us and shows he cares about us, not just business. He makes us feel like family..He always gets us right in. More

by CARLOS20152000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2019 -

Maus Nissan responded

Carlos, we couldn't be happier that you such an excellent experience! John does a fantastic job; thank you for recognizing him! We appreciate you being part of Our Family, and that IS the 'Maus Difference!' - Paul DaRocha, Loyalty Manager

December 19, 2019

Another Great Experience Once again, Lance and the crew took good care of my car. For once, I was just in for routine maintenance. They even washed/vacuumed it out pretty dece More

by Ollie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Carlton
Dec 19, 2019 -

Maus Nissan responded

Thanks for the great review, Ollie! Lance and the crew all do a phenomenal job, thank you for recognizing them! We appreciate your trust in our service, and thank you for being a part of our Maus Nissan Family! Have a blessed day! - Paul DaRocha, Loyalty Manager

December 19, 2019

Oil change Waiting 2 1/2 hours oil change also said they would reset computer for backup camera recall and after waiting that long I would have thought they wo More

by Bethduncan1954
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Have no names
Dec 20, 2019 -

Maus Nissan responded

Ms. Duncan, we can see that you are upset and apologize for any inconveniences that you may have experienced. With the holidays, we have had an increase in traffic which, unfortunately, has led to some longer wait times. We are working on the issue, but in the meantime, our staff are instructed to tell inform each guest with the expected wait time, and to update customers throughout their visit. We do our best to provide out guests with comfortable seating and premium amenities, but we are sorry to hear about your medical conditions- that must make things very difficult. A manager will reach out to you shortly, but in the meantime, if you have any other questions or concerns, please don't hesitate to contact me directly. Thank you, and have a blessed day! - Paul DaRocha, Loyalty Manager, 352-403-4811

...
177
...