Back

Maus Nissan - Service Center

New Port Richey, FL

4.5
1,977 Reviews

1,977 Reviews of Maus Nissan - Service Center

Sort by
April 06, 2020

Lance Johnson in service is excellent! He always goes above and beyond. Had a problem that he was able to get diagnosed quickly and has the parts on order. More

by kmurf49
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
Apr 09, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey, Kmurf49! We thank you for your continued trust, and we appreciate you taking the time to leave us a review! Lance does a great job for our guests- thanks for recognizing him! Thank you for being a part of our Maus Nissan Family, and have have a blessed day! - Paul DaRocha, Loyatly Manager

April 03, 2020

Outstanding! We had a tire that couldn't be repaired so we got a new one. We were done in record time. Our service associate, John Thorne, was great and kept us in More

by MARYTYSON5411
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Thorne, Leo Verdecia-Reina
Apr 04, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey, Martyson5411! We appreciate your business, and we thank you for your kind words- especially for recognizing the great work John and Leo do for our guests! Welcome to our Maus Nissan Family, and we look forward to serving you again, soon! Have a blessed day! - Paul DaRocha, Loyalty Manager

April 03, 2020

This dealership is amazing. They don't act like they care. They actually care. Issues I have had with my car, financial institution issues, or anything have been taken care of very swiftly and effective More

by NEKEA1993
Recommend Dealer
Yes
Employees Worked With
Cristian Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarena Cregar, Tiffany Norori, Cristian Martinez, Dave Schwartz, Ilan Velez
Apr 04, 2020 -

Maus Nissan responded

Nekea1993, thank you for taking the time to leave us such a wonderful review. We are different, and we prove it! All our staff is dedicated to providing each guest with a truly exceptional experience, and treating you like family. We welcome you to our Maus Nissan Family, and we look forward to serving you again, soon! Have a very blessed day! - Paul DaRocha, Loyalty Manager

April 02, 2020

Service department was wonderful They make customers feel like a VIP from start to finish! I am very happy with the service thank you all More

by JACALYN38
Recommend Dealer
Yes
Employees Worked With
Lance wallace service dept, JD Castle, Kevin Leon, David Kaminski
Apr 03, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey, Jacalyn38! We appreciate your business, and we thank you for your wonderful review! Our staff is dedicated to providing each guest with a truly exceptional experience, and treating you like family- that is the #MausDifference! Welcome to our Maus Nissan Family, and we look forward to serving you again, soon! Have a blessed day! - Paul DaRocha, Loyalty Manager

April 02, 2020

I was a Wesley chapel Nissan customer. Their recent failures resulted in my switch to Maus Nissan. You now have a new customer. Thank you. More

by Milton. Fernandez
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Apr 03, 2020 -

Maus Nissan responded

Thank you for our recent visit to our Service Department here at Maus Nissan of New Port Richey, Milton! We appreciate your trust, and we thank you for taking the time to leave us a review. All of our staff are dedicated to providing each guest with a truly exceptional experience. We are very pleased that you are so happy, and we look forward to serving you again, soon! Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

April 02, 2020

Never will I ever buy a Nissan nor ever buy a vehicle from this dealership ever again. My 2017 Armada has been serviced 8 times with no resolution. My service representative has been helpful trying to re More

by Theresa_deborah
Recommend Dealer
No
Employees Worked With
Lance Johnson
Apr 04, 2020 -

Maus Nissan responded

Theresa, we can see that you are frustrated, and apologize if you've had a bad experience. A manager will reach out to you shortly, but in the meantime, if you have any questions, please contact me directly, and I will be happy to help address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

March 31, 2020

Katrina is always informative and professional. She is always on top of maintenance needing to be done and any recalls that may be in effect. She always lets me know of upcoming repairs such as brakes or More

by Jbattoe
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Mar 31, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey, Jbattoe! We appreciate your continued trust, and we thank you for your kind words- especially for recognizing the great job Katrina does for our guests! We are very pleased that you are so happy with your experience, and we look forward to serving you again! Thanks for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

Mar 31, 2020 -

Jbattoe responded

My pleasure.

March 31, 2020

Christian Martinez was very helpful.however there was a circular crack in windshield and he say after he spoke with manager my insurance would fix it. With that response I will not recommend anyone to go t More

by traceyrose817
Recommend Dealer
No
Employees Worked With
Damir Kalabalukovic, JD Castle, Jennie Acosta, George Brogel, Cristian Martinez, Diane Pfister
Apr 01, 2020 -

Maus Nissan responded

Tracey, we are disappointed to hear about your experience, a manager will reach out to you shortly; however, if you have any other questions or concerns, please do not hesitate to contact me personally, and I will be happy to assist you. Thank you for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

March 31, 2020

Love the dealership Service advisor does not seem to know when her department opens. In addition I (Misti Jakobsen) was the one who set up my appointment online with my p More

by misti.jade
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Mar 31, 2020 -

Maus Nissan responded

Misti.Jade, we can see that you are frustrated and would like to help. A service manager will reach out to you shortly, but if you have any other questions or concerns, please do not hesitate to contact me directly, and I will be happy to help. Thank you for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

March 31, 2020

Thank you for providing great service .They got me right in Serviced my car. They had my out in record time. The service technician was great. He was very good. I talked to him from the end of the garage b More

by Bobby P
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
Mar 31, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey, Bobby! We appreciate your trust ,and we thank you for the 5-Stars! The all new Sentra looks amazing, you should definitely check it out the next time you stop by! Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

...
156
...