Back

Maus Nissan - Service Center

New Port Richey, FL

4.5
1,931 Reviews

1,931 Reviews of Maus Nissan - Service Center

Sort by
July 16, 2020

Scheduled an appointment for 7:30am. Took until after 10:30 am for them to do a basic oil change and to patch a small nail puncture in the tire. More

by rsw8family
Recommend Dealer
No
Employees Worked With
Lance Wallace
Jul 16, 2020 -

Maus Nissan responded

Rsw8family, we can see that you are upset and would like to help. We are taking a look at what happened to determine what may have caused your wait to be so long, but apologize if the delay caused you any inconvenience. If you have any questions, please feel free to reach out to me directly, and I will help address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager

July 15, 2020

I’ve always found the people and service to be A -1 and that’s why I’ve brought all of my Nissan’s here for service. More

by noblelea
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Jul 16, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey, Noblelea! We appreciate your continued trust, and thank you for your kind words! All our staff are dedicated to treating each guest like family! We are very pleased that you are so happy, and we look forward to serving you again, soon. Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

July 15, 2020

Maus Nissan provides good service. Their customer service philosophy is strong and management seems to operate on Christian principles. All of these attributes make Maus the only dealership I use. More

by Max Creason
Recommend Dealer
Yes
Employees Worked With
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elizabeth Berumen, Ryan Nigro
Jul 16, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey, Max! We deeply appreciate your continued trust, and we thank you for leaving us such a kind review. We are a family owned, faith-based business, dedicated to making a positive IMPACT in our Community! We are overjoyed to see that you are so happy with your experiences here, and we look forward to serving you, and everyone, again, like family. Welcome to our Maus Nissan Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager

July 15, 2020

Regular Maus Care service on my 2017 Frontier SV. John was pleasant and happy to take me without an appointment. The service was done in a timely manner and as usual, very satisfied. More

by IMBigboy1
Recommend Dealer
Yes
Employees Worked With
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, IMBIGboy1! We appreciate your continued trust, and thank you for your kind words. John does a great job for our guests- thanks for recognizing him! We are very pleased that you are so happy, and we look forward to serving you again, soon. And be sure to check us out when the new Frontiers arrive! Thanks for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

July 15, 2020

No integrity and completely unaccountable. Untrustworthy and no morals when it came to Brandon Cruz and other employees at this place of business. Extremely unhappy. More

by munoz46
Recommend Dealer
No
Employees Worked With
Cristian Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul DaRocha
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Cruz , Aldo Rrethatakaj, Christine Rowland, Katrina Atkinson, Tiffany Norori
Jul 16, 2020 -

Maus Nissan responded

Munoz46, we can see that you are unhappy, and apologize if you had a bad experience; however, we do not have record of this posts' handle in our system and have no way of reaching back out to you. Please contact me personally, and I will be happy to help address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

July 09, 2020

Yet Another Great Service Experience! Once again, Lance and the crew serviced my car well and it's now running like new! They even washed, vacuumed, and topped the gas tank off as promised More

by Ollie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2020 -

Maus Nissan responded

Thank you, Ollie! We greatly appreciate your business and positive feedback. We're glad to hear Lance and our team provided you with excellent service, and look forward to continuing to serve you in the future!

July 08, 2020

We have purchased 5 Nissan’s from New Port Richey Maus Nissan and I would never go anywhere else. The entire staff is so friendly, knowledgeable and professional. They always always go above and beyond. L More

by Debbie0726
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Ginley, Carrie Poulsen, Tiffany Norori
Jul 08, 2020 -

Maus Nissan responded

Thank you for your recent visit to Maus Nissan of New Port Richey, Debbie! We appreciate your continued trust, and we thank you for your kind words! We are overjoyed to know how happy you are with your experiences here, and we look forward to serving you for years to come. We are so grateful to have you as part of our Maus Nissan Family, and we hope that you have a very blessed day! - Paul DaRocha, Loyalty Manager

July 07, 2020

Great service. Vehicle was done quickly and my vehicle was even cleaned. Service advisor very professional. Will use MAus for all my future vehicle needs. More

by michellegalvin03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Jul 07, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey, michellegalvin03! We appreciate your trust, and thank you for your wonderful review! We are very pleased that you are so happy, and we look forward to serving you again, soon. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

July 06, 2020

Always a pleasure to work with Lance. They are helpful and explain everything in detail to your understanding. Would recommend this dealership to anyone who is in of a car. More

by rlklein38
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, rlklein38! We appreciate your continued trust, and thank you for taking the time to leave us such a wonderful review! Lance does a fantastic job- thanks for recognizing him! We are very pleased that you are so happy, and we look forward to serving you again, soon. We are grateful to have you be a part of our Maus Nissan Family, and we hope you have a blessed day! - Paul DaRocha, Loyalty Manager

July 06, 2020

John was a pleasure to deal with. Thank you for your help & the great service! Also, I felt very comfortable walking into Maus seeing the safety precautions they implemented due to COVID-19. More

by Brilee623
Recommend Dealer
Yes
Employees Worked With
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2020 -

Maus Nissan responded

We're glad to hear John took good care of you and that you felt comfortable at our dealership with the precautions set in place for COVID-19. Thank you for taking the time to share this positive feedback!

...
134
...