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Maus Nissan of North Tampa

Tampa, FL

4.5
1,331 Reviews
Welcome to Maus Nissan North Tampa! We're proud to serve our community and treat drivers in Tampa and Temple Terrace, FL, like family. With a great selection of cars, helpful financing, and experienced service technicians, we can help drivers in Del Rio and Lake Magdalene take good care of their cars.
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11011 N Florida Ave

Tampa, FL

33612

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Showing 1,331 reviews

June 11, 2021

The service is always fantastic the wait time is always minimal the customer service is always great. That’s why I always come back to this dealership More

by robertduboise64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricky Santana, Leo Rizo, Manuela Correacastano, Nancy Murdolo, Nick Musso, Brandon Cruz, Kristian Torres, Hanna Sifford, Hannah Taugner
Jun 11, 2021 -

Maus Nissan of North Tampa responded

Outstanding!!!! Thanks for the 5-star review and kind words, your business is always appreciated!!!

June 08, 2021

Sold me a used car allmost 3 months ago had to have 1933$ worth of work done thank god i had a extended warranty wint buy another car from there More

by djofpt
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not saying wasnt his fault
Jun 08, 2021 -

Maus Nissan of North Tampa responded

djofpt sorry to hear your pre-owned vehicle had to have some work done. Good thing you took advantage of the extended warranty! Please feel free to reach out to Alex Stoughton, General Sales Manager astoughton@mausfamilyauto.com or 813.800.6287 so we can figure out what the issue is/was.

Jun 09, 2021 -

djofpt responded

I will not be buying another car from this dealership as i feel like they take cars in to be sold with out being checked for work to be done or preventive measures taken. This is the second car i got from them and the first one needed $2800 worth of work after about one and a half years and i know that a car does not go down that fast. I dont feel like i should have paid anything at this point due to only after nearly three months,

June 08, 2021

Kind of hilarious that there are all these 5 star reviews and literally no 4 star or below reviews. I have a hard time believing Alex's level of customer service is that good considering he cant run a team o More

by Disston Argyros
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Stoughton, Baylor Delgado Hernandez, Gavin King
Jun 08, 2021 -

Maus Nissan of North Tampa responded

Disston, thanks for bringing this to my attention and I do take our online reviews seriously and would like to resolve your issue. I am not familiar with your experience but i do want to fix it for you. Please reach out to me via the phone number below. As far bringing a vehicle to a personal mechanic we can defiantly assist you with that. Alex Stoughton, General Sales Manger astoughton@mausfamilyauto.com or 813.800.6287

Jun 08, 2021 -

Disston Argyros responded

I literally wrote in my review that I already attempted to contact Alex. This generic response doesnt accomplish anything. Lets "resolve my issue" publicly, right here.

Jun 08, 2021 -

Maus Nissan of North Tampa responded

Disston I defiantly wrote the response myself, after reading it again i even noticed a few grammatical errors. I apologize i cannot find the email you mention. If this is the way you prefer to communicate then lets do it. What happened and what can i do to fix it?

Jun 09, 2021 -

Disston Argyros responded

I had a friend come drive the MR2 you have listed because I am out of state. He gave Baylor my info. It took a week to email me, understandable, maybe he was busy. Says to text him so I do, and he ignores me after I ask about getting it inspected. A month goes by and I finally get a voicemail, I assume your sales software reminded him to reach out again, I send another text saying I still want it inspected, and that I set up and inspection at Maserati Alfa Romeo with a tech I used to work with and trust. No response again and the car never gets brought down. My friend who came to test drive the car gets a call from Gavin a week ago asking what he can do because no sale ever happened. He gives him my info and I get no call for a week. Gavin calls my buddy again yesterday and tells him your dealership group wont allow third party inspections because theyre worried about "someone else digging around in their car and stealing things." Its almost like calling me who was planning to buy the car, not my friend wouldve made more sense but whatever. Having worked in the sales world before, and having pre purchase inspections done on every used car ive ever bought, I cant imagine theres any concern about a Maserati Alfa Romeo dealership stealing something from a 18 year old Toyota. At this point you cant really fix it. I tried to buy the car 2 months before a driving trip in the mountains, and now with 3 days until said driving trip, I dont really have time to buy the car, fly out, work on it and take it to the mountains.

Jun 09, 2021 -

Maus Nissan of North Tampa responded

I totally agree with you , our team should have responded quicker and done a much better job with follow up. I appreciate you bringing it to our attention, this is a great training opportunity! Have a great trip and if there is anything we can do for you in the future please let us know.

May 31, 2021

Chris Z, Vega, Matt, Damian Jr.,, Kevin-What a great team! They worked with us with respect and patience. Friendly and professional. They went above and beyond to help us with an affordable price and he More

by Sarai
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin , Matt Rowland, Damian Rhule Jr, Torrai Vega, Chris Zapatka
Jun 01, 2021 -

Maus Nissan of North Tampa responded

Fantastic!!!! Thank you for your 5-Star review, we appreciate your business!!!

May 29, 2021

Always provide quality service and the service advisors treat you like a valued customer. Also, they are efficient with appointments as well as drive up service. More

by graychevy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Rizo, Nick Musso
May 31, 2021 -

Maus Nissan of North Tampa responded

Awesooooome! Thank you for the 5 -Star Review, your business is greatly appreciated!

May 20, 2021

The Maus Nissan of Tampa on florida ave are a great team, professional and helpful! Service is always on time and problem free Grateful! Grateful for them! More

by Mpower921
Recommend Dealer
Yes
Employees Worked With
Tony Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2021 -

Maus Nissan of North Tampa responded

Mpower921 we appreciate your business and kind words. We are ready to assist again when you need us! Alex Stoughton, General Sales Manger astoughton@mausfamilyauto.com or 813.800.6287

May 22, 2021 -

Maus Nissan of North Tampa responded

Thank you, that is what it is all about! We look forward to serving you and continuing to deliver a 5-⭐ experience! Thank you!🙏

May 17, 2021

Horrible response. Told one thing than a completely different story from another associate. Tried adding $7,000 onto their listed Internet price. Refuse to negotiate. Told it's impossible for anybody More

by Jim
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Damian Rhule Sr
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2021 -

Maus Nissan of North Tampa responded

Jim thanks for bringing this to our attention and we do take our online reviews seriously and would like to resolve your issue. Alex, our GSM, would welcome a call or email with more details about your experience. Alex Stoughton, General Sales Manger astoughton@mausfamilyauto.com or 813.800.6287

May 20, 2021 -

Jim responded

No thank you. I went to Crown Nissan was able to purchase a new 2021 for cheaper than you wanted for same trim 2020. Your staff needs to be retrained on how to do online sales.

May 20, 2021 -

Maus Nissan of North Tampa responded

Well thank you for the opportunity. Enjoy your vehicle. Have a Blessed day.

May 17, 2021

we found that our experience at your dealership was a good experience. Your sales representative when was Karen was very professional and knowledgeable of the vehicles on your lot as well as your servic More

by dgators
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Morgan, Torrai Vega, Karen Arana
May 20, 2021 -

Maus Nissan of North Tampa responded

dgators thank you for your business and we are glad Karen took care of your needs! We are here when you need us again! Alex Stoughton, General Sales Manger astoughton@mausfamilyauto.com or 813.800.6287

May 20, 2021 -

dgators responded

i would like to take this time to commend your entire staff that i came in contact at Maus Nissan of North Tampa. They all were professional and was concern about my needs to purchase a vehicle from the Maus Family. They all were jus t outstanding in providing service to both my wife and i. They were a friendly group. Again i would like to thank them all in helping us it the purchasing of our new vehicle.

May 12, 2021

Went in first thing in the morning and was taken care of. Back up camera was completely out. While transporting grandchildren back and forth to school I felt in danger. More

by e.williams55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John service dept. , LeRoi "Bo" Bonelli
May 22, 2021 -

Maus Nissan of North Tampa responded

This is awesome. We really appreciate your kind words! 😁Thanks!🙏

May 06, 2021

I was in your dealership and work with Chris kopp he was very knowledgeable and friendly even though I didn't purchase a vehicle from him though no fault of his I would recommend him to anybody looking to p More

by eptlet
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kopp
May 22, 2021 -

Maus Nissan of North Tampa responded

This is what we strive for! 5-⭐ customer service! Thank you for the review!!🙏

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