Maus Nissan of North Tampa

Sold car with dangerous recall NEVER PURCHASE FROM HERE! We had an acquaintance who works at this dealership tell us about a car so my husband toddler and I came out to dealership NEVER PURCHASE FROM HERE! We had an acquaintance who works at this dealership tell us about a car so my husband toddler and I came out to dealership to look at cars. We waited hours after looking at a car that we were interested in to see the price. We were pressured in to purchasing our car. We decide to purchase trusting this person that we had known. He had told us that the car came with a warranty. We went to the finance department to start signing papers, come to find out we were informed that there was no warranty. So we ended up purchasing a warranty. We felt obligated to continue with the purchase of this car. Week after the purchase our air stoped working the brakes felt as if they touched the ground. Called to get the inspection report which was told it was a full inspection and never received it. 8 months go by and a family member told me to go check out recalls on our jeep. Come to find out there was a recall on this jeep when they sold it to us. The ignition switch can come out of on while driving which is very dangerous. Called to ask if they would have caught this in the inspection report and I was told they did not have a full inspection report it was a safety inspection lies lies and more lies. I asked why they wouldn't tell me about this recall and was told they do not have to check the recalls before selling the cars off there lot. I am extremely dissatisfied with this dealership. I am currently looking into finding a lawyer. NEVER PURCHASE FROM THIS PLACE More

Not willing to give quote, playing games, bait and switch!!! Tried to get a simple quote after seeing their online price on ebay and on their own website. Assuming that not all discounts applied to me I asked fo Tried to get a simple quote after seeing their online price on ebay and on their own website. Assuming that not all discounts applied to me I asked for a formal quote, and was told to come in and test drive! If you want to play games and deal with xxxx sales people...please go and get just that! Negative stars if possible! More

This is a SHADY dealership!!! Cars are falling apart!!! Worst experience ever at a car dealership!!! Called about a 2008 Acura RL listed online, was told to ask for "Senior Salesman" when we got there...her Worst experience ever at a car dealership!!! Called about a 2008 Acura RL listed online, was told to ask for "Senior Salesman" when we got there...here's why... car had busted side mirror covers, 2 non matching tires, leather coming off, cover over engine was cracked and barely on, diagnostic said air bag was disabled and would not enable along with the battery life very low...then car would not start...wait there is more...when we got out we smelled something burning!!! We could not believe that many things could be wrong with one car!!! Not even a "Senior Salesman" could sell that hunk of junk!!! That car should not even be on their internet or their car lot without disclosing the damages!!! And get this the "Senior Saleman" was horrible and no clue why or how any of this could have happened!!! We will NEVER PURCHASE A CAR from a dealership with the name FERMAN!!! More

Bait and Switch A completely dishonest dealership. Their online pricing in nothing more than bait and switch. They list a vehicle at a price that they never intend to A completely dishonest dealership. Their online pricing in nothing more than bait and switch. They list a vehicle at a price that they never intend to sell it for. I saw a vehicle on the internet and offered to buy it for the advertised price. They wanted thousands more. Their Dodge dealership is no better. Stay away from them. More

Dishonest , fraudulent, treats customers like idiots! Posted a price on the internet with a disclaimer" see dealer for details" and presume everyone will know , fraudulent, treats customers like idiots! Posted a price on the internet with a disclaimer" see dealer for details" and presume everyone will know that is not the real price. To get the fake price you have to be a resent grad, (young) and military which not everyone also qualifies for. More

I would rate this dealership with negative stars if possible Purchased an 06 Murano with 90k miles on it for $12,000 which is way too much to begin with but wanted the option to purchase a warranty and thought s Purchased an 06 Murano with 90k miles on it for $12,000 which is way too much to begin with but wanted the option to purchase a warranty and thought since this was such a 'reputable' dealership I wouldn't get screwed. They charged me $2,500 for the warranty and 2 weeks after my purchase I had to bring it in w/ issues. The control arms, engine mount, wheel alignment, and a few other things they told me were wrong with it when they did the original inspection. *once they realized I was not paying out of pocket these additional things they said needed to be repaired/replaced were no longer broken. They said they were mistaken and the parts were fine. My guess is I'm not the only one they try to hustle. I also purchased what I thought was a full maintenance package. It was $515 so I assumed it covered more than just a maximum of 7 oil changes over the course of 2 years or 24k miles. Now I'm here waiting over an hour for an oil change. Absolutely the worst customer service I've ever experienced AFTER signing the papers of course. Save yourself the nightmare and go anywhere else! More

Satisfied Customer I recently purchased a used vehicle and impressed with the overall experience. The sales person, manager and finance representative were all polite an I recently purchased a used vehicle and impressed with the overall experience. The sales person, manager and finance representative were all polite and professional. I highly recommend this dealership for other consumers. More

Sold out from under me No respect!!!!:( Called, placed an offer. They didn't get back ignoring the offer. Then once we got ahold of someone to make an agreement, we're told No respect!!!!:( Called, placed an offer. They didn't get back ignoring the offer. Then once we got ahold of someone to make an agreement, we're told "I'll call you right back, they dropped the call. When we called back ready to pay I'm told it's just been sold off to someone else!! It makes me wonder if they really want to sell people cars or just treat everyone with terrible service?? Beat place to try and buy a vehicle:/ More

Pretend this dealership doesn't exist I never thought I would hate a dealership that I didn't even enter, but these people have to be the worst in the industry. I called inquiring about a I never thought I would hate a dealership that I didn't even enter, but these people have to be the worst in the industry. I called inquiring about a used car, and most of the time, no one even picks up the phone! You get their voice mail system ! I called about a dozen times during business hours, and when I did get a receptionist, I was put in someone's voice mail as well. This was a weekday, from opening time to the afternoon, which is the slowest time in a dealership. I made contact with one sale person - Belinda, who was the most idiotic lazy person I've ever spoken to. I asked her to go out and verify the color of the car, and she told me to look at it online. I told her I couldn't tell the color for sure, and I could tell that I was bothering her. She told me she would have someone else do it. That someone else never called back, until over 24 hours later. I left a message with the " Internet Sales " Shad, who never picked up either. Then I called and asked for the "General Manager" Michael Kane, who also never picked up or called back. When the store's manager doesn't call you back, that's pretty bad. Makes you wonder what kind of customer service you will get after you buy a car there. Don't even think of going there ! More

INCOMPETENT LIARS This dealer has been one of the worst experiences and decisions I've had to live with. Everything that has stemmed from this deal has been a nightmar This dealer has been one of the worst experiences and decisions I've had to live with. Everything that has stemmed from this deal has been a nightmare. The salesman, Luis, was an incompetent moron, better yet, a liar and thief. I was told the car was certified used, and also on the paperwork certified used, however, I never received my second set of keys I was promised. The tires went bad after about 1 month from sale, and after trying to contact Luis to try and get everything taken care of, no contact, no return calls, almost as if he never knew who I was. The serpentine belt was cracked, and bad, along with the breaks, which are bad, and should've been replaced when I got the car. I literally felt bamboozled. Now, as for the king THIEF, the Dealer Finance Department. Who promised me a half decent loan, and kept hounding me for more and more and more paperwork, promised me a better loan. I called daily to see what he could get, what kind of offers he could pull. He never returned my calls. The secretary had called me to tell me he'll call me and he had a better offer. He said he had a better offer the final conversation I had with them, and then by that time, I was already getting collection calls from the bank because they needed my payment, however, the finance dept never went over anything with me, except he would get me a much better rate. I got my credit ran through the mud with 13 inquiries from this moron. Now, its been a complete nightmare, and it only gets worse by the day. Oh!!! TO make matters worse!!! They were supposed to payoff my previous loan, it took them 3 1/2 weeks to pay it off, so they caused my final payment with my previous company to go delinquent! THEY ARE THE MOST INCOMPETENT CLOWNS YOU'LL EVER WASTE YOUR TIME WITH! I REGRET NOT GOING BACK TO TOYOTA. More