Maus Nissan

I love my car but I brought it in end of 2023. Keep in mind this was before I even made my first payment on the car. I had issues with the battery. When I came to pick my car up I was very aggress Keep in mind this was before I even made my first payment on the car. I had issues with the battery. When I came to pick my car up I was very aggressively informed my car was severely out of alignment and I needed it aligned asap. I literally hadn’t even had the car a month I think. I prefer to deal with Angela in the service department. She wasn’t the one who was very pushy about services that I knew for a fact I didn’t need. Funny that I’ve had the car in twice now for oil changes and not once has an alignment issue been brought up. May want to inform your service people not to be so xxxxx on women. You never know if the woman has a husband who knows cars and has taught his wife a few things about how to tell if someone is just trying to bully you into believing your car needs work it doesn’t actually need. Other than that I’ve had a good experience with everyone there. More

I take my Altima here and Sal is the best service guy there. He never disappoints and is very attentive to what you're saying about the needs of your car. there. He never disappoints and is very attentive to what you're saying about the needs of your car. More

They are professional and hard working. I feel safe and comfortable with them while I wait there. I feel safe and comfortable with them while I wait there. More

Went for oil change and tire rotation. Charged more than they should have. Advertised a free car wash but this is the second time being there that they didn’t wash my car. Extra fees for c Charged more than they should have. Advertised a free car wash but this is the second time being there that they didn’t wash my car. Extra fees for credit cards and they don’t accept personal checks. More

Axel was changed under warranty, and three years later it needs to be changed again. The "lifetime oil changes" were changed by the service department to three times a year. needs to be changed again. The "lifetime oil changes" were changed by the service department to three times a year. More

Don’t buy from this dealer ship . they have 2 locations .this place is overpriced.$209 per hour .they lie with a smile.I bought from them and was lied from the beginning. Sales people they have 2 locations .this place is overpriced.$209 per hour .they lie with a smile.I bought from them and was lied from the beginning. Sales people are sharks . I went to my car work on from insurance claim .I was charged $189 when I looked at my statement ther was a $230 just for going there to said I need 2 seats .I paid the $7123 for two seats then I find out they used old parts but that and lied to me .saying the Nissan North America told them to use my old part on something the I paid $2467.00 just for the bottom seat . It’s being investigated by Nissan nort America . I will not ever buy from these people again .going to check Land Rover dealer. Maus Nissan in Newport Richie. . They also have one dealership in Tampa Florida More

I definitely had a much better experience this time! I came in to have my first maintenance service on the Grand Cherokee on January 5th. It took longer than I’d hoped, but they were extremely busy when I came in to have my first maintenance service on the Grand Cherokee on January 5th. It took longer than I’d hoped, but they were extremely busy when I arrived, so I wasn’t surprised. John greeted me warmly as usual and took good care of my vehicle. It was washed/vacuumed decently and has been running great since, not that I was having any issues. I even had a chance to chat with Lance for a couple minutes. Special thanks to Paul for taking ownership of the previous snafu, as well as Ralph for authorizing a gas fill to make up for it. Way to bounce back, Guys!! More

Gage is exceptional at figuring out how to work with his customers and Sales Manager colleagues to earn your business. He will definitely go above and beyond the call of duty to satisfy you, given the par customers and Sales Manager colleagues to earn your business. He will definitely go above and beyond the call of duty to satisfy you, given the parameters that complicate each deal, but he will strive to make you happy in the end. More

I was unpleasantly suprised for a family owned and operated Dealership, they use the same slimy tatics as most. Super inflated Maus add on Pkgs and then show a large discount to trick a women into a operated Dealership, they use the same slimy tatics as most. Super inflated Maus add on Pkgs and then show a large discount to trick a women into a deal. I returned to the dealer within 12hrs to discuss with the Sales Manager who actually told my Fiancée the car would be worth more after the purchase🤣. Pretty much told us to pound sand and did nothing for her. Highly recommend you shop elsewhere More

Well, this was certainly unexpected and I hate to have to do this, but I feel compelled after what happened. Last week, I received a recall notice from Maus concerning my recently financed Grand Cherokee L. do this, but I feel compelled after what happened. Last week, I received a recall notice from Maus concerning my recently financed Grand Cherokee L. The rear coil springs may have been incorrectly installed and the email advised me to schedule a service appointment, which I did with John Thorne via a service rep last Saturday. Fast forward to today and I arrived on time for my appointment, only to learn that he’s currently on vacation (no worries there, he deserves time off like everyone else) and I actually have to go to a Dodge/Jeep dealership to get this potential issue taken care of. It would’ve really been nice if someone could’ve let me know in advance via call, text, or email before I spent time and gas to come there after working overnight. I’ve been a loyal customer for nearly 5.5 years now (5th vehicle), so I expect and deserve better than this. More