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Maus Nissan

New Port Richey, FL

Overview
Employees
Reviews
Vehicles
4.6
3,427 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family. We do so by living out every minute by making an I.M.P.A.C.T. Implementing More Positive Actions Creating Togetherness At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
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3939 US Highway 19

New Port Richey, FL

34652

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Showing 3,427 reviews

August 16, 2024

SALE IN SERVICE IS THE BEST zHE REALLY WENT ABOVE AND BEYOND WHAT MOST PEOPLE WOULD DO . I WILL ALWAYS ASK FOR HIM More

by mazzamario450
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sale in service
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Aug 23, 2024 -

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan, Mario! We appreciate your trust, and we thank you for taking the time to share your experience. Sal does a phenomenal job taking care of our guests- thanks for recognizing him! We are thrilled that you are so happy, and we look forward to serving you for years to come - so please let us know if there is ever anything we can do for you. Thanks for being part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 16, 2024

Great service . Except for the fact that they did not clean my car out as requested and discussed More

by christi4622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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Aug 23, 2024 -

Maus Nissan responded

Christi, thanks for visiting our service department! We appreciate your trust, and we thank you for taking the time to leave us a review. We apologize if anything was missed. We can't give you your time back, but if you are able, swing by the store, and we will be happy to get things cleaned up to your satisfaction. We will let your advisor know, and he can reach out, if he hasn't already, to make the arrangements. Thank you for your feedback, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 16, 2024

Made appointment, I was on time. Told 3-4 hour wait. Maus Service on truck bought at this dealer. I left no service done. Should have been only a hour at most. More

by kwhenrykerr
Service Time
Recommend Dealer
No
Employees Worked With
Sal Iacono
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2024 -

Maus Nissan responded

We apologize for any inconvenience you may have experienced. We are aware of the delays, and are working on expediting services; however, please know that it is a constantly moving target. Appointments do help; however, just like at any doctor's office, sometimes the professional is still busy with the previous patient, and that can cause things to back up. We will have a manager reach out, and see if there is anything we can do to turn this experience around for you. Please let us know if you have any questions, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

August 16, 2024

Overall it was a good experience. I didn’t enjoy sitting there as long as I did but it was all understandable. I was well taken care of while I was there. More

by Jasmine K
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaryd Gerhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristian Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Rowland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Jasmine! We appreciate your trust, and your patience! We're glad that you found our accommodations pleasant, even if you were there longer than expected. Please let us know if there's ever anything we can do for you, as we're always happy to help! Thank you for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 16, 2024

Very helpful and knowledgeable, stayed late to help me get a good deal on my new truck More

by analore.harrison
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaryd Gerhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Ruggiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darmin Topalovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chase
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Aug 23, 2024 -

Maus Nissan responded

Congratulations on the purchase of your brand new 2024 Frontier from us at Maus Nissan, Harrison! We appreciate your continued trust, and we thank you for taking the time to leave us this review. We are thrilled that you are so happy with us and your new truck, and we look forward to serving you for years to come- so let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Family, enjoy your new ride, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 15, 2024

Everyone was professional and so helpful in meeting my needs. This is my third car and always have a pleasant experience. Thank you to everyone. More

by RICANMUNECA26
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaryd Gerhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristian Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Chabator
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Hawkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Rowland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Thorne
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Aug 23, 2024 -

Maus Nissan responded

Congratulations on the purchase of your brand new 2024 Sentra from us at Maus Nissan, Rebecca! We appreciate your continued trust, and we thank you for your kind words. We are thrilled that you are so happy, and we look forward to serving you and your family for years to come - so let us know if there is ever anything we can do for you! Thank you for being such an important part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x.1138

August 15, 2024

I get way to many surveys and calls from them. If I need something, I'll contact them! More

by CPEDONE1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2024 -

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan Ms. Pedone! We appreciate your trust, and we thank you for taking the time to let us know how we did. We do apologize if you've been 'over-surveyed.' We are committed to continuous improvement, so we actively seek customer feedback to see how we're doing, and how we might improve - but it can be come a little much, sometimes. Please let us know if there is ever anything we can do for you, and we'll be happy to help. Thanks for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 15, 2024

Employees are on top of things. Very little time is spent waiting. Always friendly and courteous. Clear and concise explanations. Service department doesn’t waste anytime gettin More

by dwhite1029
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Artemis Tavoula
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Aug 23, 2024 -

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan, Dale! We appreciate your trust, and we thank you for your kind words. We look forward to serving you for years to come - so let us know if there is ever anything we can do for you. Thanks for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 14, 2024

I have never bought a car in 25 years. I would buy my next car from.Maus Nissan The service was excellent. All the way from the sales representative to the service department into the o More

by scubaduke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Chabator
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keegan Boylan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Iacono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Johnson, John Thorne, Eddie Aguayo, Anyela Martinez, Michael Hassett
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Aug 16, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan! We appreciate your continued trust, and we thank you for your kind words. All our staff are dedicated to providing each guest with a truly exceptional experience, and treating you like family - that's the #MausDifference! We are thrilled that you are so happy, and we look forward to serving you for years to come - in the shop or for your next purchase - so please let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 14, 2024

Do not understand why a 69. 00 tube cost me 600.00 labor. Sal was nice just could not understand why he needed my birthdate. More

by dixielboston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Iacono
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Dixie! We appreciate your trust, and we thank you for taking the time to provide us with your feedback. Your birthdate was required as additional verification for the 'over-the-phone' authorization for the work performed. We will have a service representative review the work completed, and reach out to better explain the charges, and answer any other questions that you may have. Thank you for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

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