Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Maus Nissan

New Port Richey, FL

Overview
Employees
Reviews
Vehicles
4.6
3,423 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family. We do so by living out every minute by making an I.M.P.A.C.T. Implementing More Positive Actions Creating Togetherness At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
Contact Dealership
View Awards

3939 US Highway 19

New Port Richey, FL

34652

Directions

By Type

Showing 3,423 reviews

August 16, 2024

Was in for a scheduled oil change and it took over 3 1/2 hours. Always schedule my oil changes in advance and it is a long wait. The service person did check in with me a few times so he was not to blame. More

by gretchen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Artemis
Report | Print
Aug 23, 2024 -

Maus Nissan responded

Gretchen, we apologize if you've experienced any inconvenience due to the extended wait time. We are aware, and are working on the problem. In the meantime, we do ask our advisors to give the most accurate estimates of the wait as possible, and keep people informed during the visit. We do hope that the accommodations were pleasant during your stay. If you have any other questions, don't hesitate to contact us directly, and we will be happy to help. Thank you for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

August 16, 2024

Excellent! , my experience was great! Every time Tiffany provides an outstanding service she's very nice and knowledgeable, love working with her. More

by ivaneska2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristian Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany Norori
Report | Print
Aug 23, 2024 -

Maus Nissan responded

We love our customers, and are glad that it shows! Thank you for visiting our Service Department at Maus Nissan, Ivaneska! We appreciate your trust, and thank you for your kind words. Tiffany is fantastic - thanks for recognizing her! We are thrilled that you are so happy, and we look forward to serving you for years to come, so please let us know if there is ever anything we can do for you. Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 16, 2024

Absolutely amazing, naca made sure that I got everything I needed and an excellent price. When I had to come back he put me first and made sure I didn’t have to wait. He’s an excellent service man. More

by THOMASBREANNA790
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Naca
Report | Print
Aug 23, 2024 -

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan! We appreciate your continued trust, and we thank you for your kind words. Naca does a phenomenal job taking care of our guests- thanks for recognizing him! We are overjoyed that you are so happy, and we look forward to serving you for years to come - so let us know if there is ever anything we can do for you. Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 16, 2024

Nice dealership, good people who care. Work is always done good.easy to book appointments. Awesome. More

by billyhoward086
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Aguayo
Report | Print
Aug 23, 2024 -

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan, Mr. Howard! We appreciate your trust, and we thank you for taking the time to leave us a review. All our staff are dedicated to providing each guest with a truly exceptional experience, and treat you like family. We're overjoyed that you are so happy, and look forward to serving you for years to come - so let us know if there is ever anything we can do for you. Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 16, 2024

Estoy bien agradecida por la atencion que siempre me ofrecen son muy lindas personas y un trabajo Excelente Gracias a todos por su atencion. Siempre al cliente Dios les Bendiga More

by Cvrosado65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Thorne, Anyela Martinez
Report | Print
Aug 23, 2024 -

Maus Nissan responded

¡Gracias por tu confianza! ¡Apreciamos que sea parte de nuestra familia Maus! ¡Dios los bendiga! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 16, 2024

I appreciate all that was done the day I was there. Everyone was very helpful and asked if I needed refreshments or snacks Very nice. More

by dooley.4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Iacono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2024 -

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan! We appreciate your trust, and we thank you for your kind words! We are overjoyed that you enjoyed your service, and your stay, and look forward to helping you for years to come - so please let us know the next time you need us! Thanks for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 16, 2024

SALE IN SERVICE IS THE BEST zHE REALLY WENT ABOVE AND BEYOND WHAT MOST PEOPLE WOULD DO . I WILL ALWAYS ASK FOR HIM More

by mazzamario450
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sale in service
Report | Print
Aug 23, 2024 -

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan, Mario! We appreciate your trust, and we thank you for taking the time to share your experience. Sal does a phenomenal job taking care of our guests- thanks for recognizing him! We are thrilled that you are so happy, and we look forward to serving you for years to come - so please let us know if there is ever anything we can do for you. Thanks for being part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 16, 2024

Great service . Except for the fact that they did not clean my car out as requested and discussed More

by christi4622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Report | Print
Aug 23, 2024 -

Maus Nissan responded

Christi, thanks for visiting our service department! We appreciate your trust, and we thank you for taking the time to leave us a review. We apologize if anything was missed. We can't give you your time back, but if you are able, swing by the store, and we will be happy to get things cleaned up to your satisfaction. We will let your advisor know, and he can reach out, if he hasn't already, to make the arrangements. Thank you for your feedback, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 16, 2024

Made appointment, I was on time. Told 3-4 hour wait. Maus Service on truck bought at this dealer. I left no service done. Should have been only a hour at most. More

by kwhenrykerr
Service Time
Recommend Dealer
No
Employees Worked With
Sal Iacono
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2024 -

Maus Nissan responded

We apologize for any inconvenience you may have experienced. We are aware of the delays, and are working on expediting services; however, please know that it is a constantly moving target. Appointments do help; however, just like at any doctor's office, sometimes the professional is still busy with the previous patient, and that can cause things to back up. We will have a manager reach out, and see if there is anything we can do to turn this experience around for you. Please let us know if you have any questions, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

August 16, 2024

Overall it was a good experience. I didn’t enjoy sitting there as long as I did but it was all understandable. I was well taken care of while I was there. More

by Jasmine K
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaryd Gerhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristian Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Rowland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Jasmine! We appreciate your trust, and your patience! We're glad that you found our accommodations pleasant, even if you were there longer than expected. Please let us know if there's ever anything we can do for you, as we're always happy to help! Thank you for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

1
...
42
43
44
...
343