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Maus Nissan

New Port Richey, FL

Overview
Employees
Reviews
Vehicles
4.6
3,423 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family. We do so by living out every minute by making an I.M.P.A.C.T. Implementing More Positive Actions Creating Togetherness At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
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3939 US Highway 19

New Port Richey, FL

34652

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Showing 3,423 reviews

August 21, 2024

My adviser, Naca, was really easy to speak with and work with. Out of all my service trips, he has been the best so far. I do find your service prices to be a lot higher than elsewhere, but quality work. More

by Cleverfoxx182
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Naca rivera
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Aug 24, 2024 -

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan! We appreciate your continued trust, and thank you for taking the time to leave us this review. Naca does a phenomenal job taking care of our guests- thanks for recognizing him! We are thrilled that you are so happy, and we look forward to serving you for years to come, so please let us know if there is ever anything we can do for you. Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 21, 2024

The young man was smooth and professional. He showed me a few vehicles and worked the best deal possible. More

by TIMWOJO1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Chabator
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antonio Millan, Michael Hassett
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Aug 24, 2024 -

Maus Nissan responded

Congratulations on the purchase of your newest vehicle from us at Maus Nissan, Tim! We appreciate your continued trust, and thank you for leaving us a review! All our staff are dedicated to providing each guest with a truly exceptional experience, and treating you like family. We're thrilled that you are so happy, and look forward to serving you for years to come - so let us know if there is ever anything we can do for you. Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 21, 2024

Every time I go to Maus Nissan, everyone is so friendly and attentive. Service is excellent. More

by NAZARELI.TORRES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristian Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie Aguayo
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Aug 24, 2024 -

Maus Nissan responded

We love our customers, and are glad that it shows! Thank you for visiting our Service Department at Maus Nissan, Nazareli! We appreciate your trust, and thank you for your kind words. We look forward to serving you for years to come - so let us know if there is ever anything we can do for you. Thanks for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 21, 2024

Aaron was great to deal with. Very pleasant and knowledgeable. Very pleased with the experience. More

by debbgators55
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rebecca Lafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Ruggiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antonio Millan
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Aug 24, 2024 -

Maus Nissan responded

Congratulations on the purchase of your new vehicle from us at Maus Nissan, Deborah! We appreciate your trust, and thank you for your kind words. Aaron does a fantastic job taking care of our guests - thanks for recognizing him! We are thrilled that you are so happy, and we look forward to serving you for years to come - so let us know if there is ever anything we can do for you. Welcome to our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 20, 2024

The employees are great people and they are very knowledgeable and professional… would highly recommend More

by FORBELLA2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keegan Boylan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Iacono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Johnson, John Thorne, Eddie Aguayo, Anyela Martinez, Michael Hassett
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Aug 24, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Charmaine! We appreciate your trust, and thank you for leaving us this review. All our staff are dedicated to providing each guest with a truly exceptional experience, and treating you like family! Thank you for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 20, 2024

Best customer service. They always take care of my NV 3500 cargo van and do an excellent job. They always great me when a smile and checking out is extremely fast. More

by robmoran1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2024 -

Maus Nissan responded

We are overjoyed that you are so happy with our Service at Maus Nissan! We look forward to helping you for years to come - so please let us know if there is ever anything we can do for you. Thanks for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 20, 2024

Great service department go out of their way to help you with any questions you have about your vehicle More

by PAULSR0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Iacono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2024 -

Maus Nissan responded

Thank you very much, Paul! Here at Maus Nissan we value you as a customer and appreciate your feedback. If there is anything we can help you with please do not hesitate to contact us. Thanks again for your support, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 20, 2024

Sal is awesome, as are the techs. I have no love for the sales/finance side. My last car buying experience was terrible, I paid a lot for a certified preowned vehicle for it to have d More

by zeich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Iacono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Johnson
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Aug 24, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department, Zeich. Sal is awesome, and takes great care of our guests - thanks for recognizing him. We are disappointed; however, that the rest of your experiences weren't so wonderful. If you would like to discuss it further, we would be happy to speak with you, and learn more about what happened, and hopefully see if there is anything we can do to make things right. Thank you again for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

August 20, 2024

The dealership contacted me for an annual free check up. I was amazed it was actually freight very pleasant in and out no problem at all. More

by lucy7125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Aguayo
Report | Print
Aug 24, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Lucille! We appreciate your trust, and we thank you for taking the time to leave us this review. We look forward to serving you for years to come - so please let us know if there is ever anything we can do for you. Thanks for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 20, 2024

Our service technician made a careless mistake that cost us over $3,000. We needed a quote for some front end work during an oil change appointment. Not only did that appointment take 4 hours but we were gi More

by marissap1020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zero star attendant knows who they are! , John Thorne, Eddie Aguayo
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Aug 24, 2024 -

Maus Nissan responded

We can see that you are frustrated, and completely understand why you are so upset: No one would want to pay for something out of pocket if it was covered under warranty! When you first brought your vehicle concern to us, we diagnosed your problem, and provided you with a quote for what that repair would cost. At that time, you declined the repair, having never mentioned you had an extended service contract. If you had elected to do the work with us, we would have proceeded to asking about pay options, and we would have asked if you had any extended service contracts that might help cover the cost. Regardless, if you had done the repair here, and we had still made this mistake, we would make it right. However, when you declined the repair here, you then went to another shop and paid them to perform the work, but they never inquired as to if you had any extended coverage. We were completely cut out of the loop in our ability to assist you. We recommend that you ask the shop where you had the work performed, if they can't help you go through your warranty company. You can also contact your warranty company directly, and ask them to reimburse you. If you have any other questions, please don't hesitate to ask, and we will be happy to address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

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