Maus Nissan

The service department is always great, but this morning, things were running slower than usual. I arrived at 7:45 for my 8:00 appointment, and sat in a long line of cars. I wasn't checked in until nearly 8: things were running slower than usual. I arrived at 7:45 for my 8:00 appointment, and sat in a long line of cars. I wasn't checked in until nearly 8:10. More

Personally welcomed every time. Really feel important to the company especially dealing with the Service Guy John. The work was done very quickly, and what was needed next time was discussed sswd. the company especially dealing with the Service Guy John. The work was done very quickly, and what was needed next time was discussed sswd. More

John Thorne is my service advisor, he did an excellent job. Car was in and out quickly. I was able to get a same day appt, which was wonderful job. Car was in and out quickly. I was able to get a same day appt, which was wonderful More

First time having my car serviced @ Maus...very pleasant and courteous manager & staff...timely service and transportation service to my job worked out nicely...will recommend. and courteous manager & staff...timely service and transportation service to my job worked out nicely...will recommend. More

Very pleased with experience. Christian Sanchez was informative and very polite. He answered all questions and made car buying process easy. We drove off in our new car very happy.buy informative and very polite. He answered all questions and made car buying process easy. We drove off in our new car very happy.buy More

Coming in for service I got a call that asked if I was interested to speak with someone about trading in my car. I thought I'd see what they said. Mike was kind and helpful. JD was nice but pushed me *wa interested to speak with someone about trading in my car. I thought I'd see what they said. Mike was kind and helpful. JD was nice but pushed me *way* beyond my financial comfort zone. I found myself tired after over three hours, boundaries pushed till they broke down. I should have walked out. Instead I'm paying $80 more per month than I am comfortable with. David got very cranky when we said no to the warranty (5 times firmly) and his demeanor completely changed from nice and fun to cold. Aldo listened and was polite. Day 2, after only 30 something miles, the gas cap warning went off twice (I hadn't got gas yet). Day three the check engine light came on. Thank God John Thorne was there and he was very kind and patient and told me that if it happens again, bring it in and they'll fix it. I should have kept my three year old Sentra. I loved that car. About the overall review, would you recommend this dealership? Yes, highly, for the great service dept and John Thorne. No for buying a car because of the push beyond your comfort zone. The pressurized sales tactics are very challenging for some people. More

Very quick making sales but abysmally slow in providing service. Bought vehicle yesterday. Bed extender rails need adjustment. Called twice today. No response from dealer. service. Bought vehicle yesterday. Bed extender rails need adjustment. Called twice today. No response from dealer. More

Terrible Customer Service-as soon as the ink dries! If I could give zero stars, I would. A year after I've purchased, I'm STILL waiting for all the services they MAKE you purchase in "Maus Care" and hav If I could give zero stars, I would. A year after I've purchased, I'm STILL waiting for all the services they MAKE you purchase in "Maus Care" and have tried several times to arrange it with "Alanna" as that is who sales insists must do it. I've left several detailed messages and have never received any calls back. I don't even want to bother with many details here as all that will happen is the "Owner Loyalty Manager" (Paul DaRocha) will do nothing but apologize and leave his cell number for you to call him, yet not actually follow-up on anything. (I talked live with him on the phone and explained the whole problem - he literally said he wanted me to have his cell number "in case he forgets" to call me back). Seriously?? He obviously needs some basic customer service training to carry any "manager" title, let alone one where he is responsible for responding to customers who are already dissatisfied. I've been in touch with Nissan USA as the customer service in the sales department here is a complete joke - we'll see if they can hold this pathetic dealership responsible for carrying the NIssan name. I expect so much more after spending tens of thousands on a brand new vehicle. More

Great exsperience, everyone went above and beyond to make the deal work on purchasing my frontier even though it was a difucult situation with my trade in. the deal work on purchasing my frontier even though it was a difucult situation with my trade in. More

Maus Nissan stays true to their word. They treat you like family even when you come for vehicle service. Thank you. You're the best. family even when you come for vehicle service. Thank you. You're the best. More