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Maus Nissan

New Port Richey, FL

Overview
Employees
Reviews
Vehicles
4.6
3,422 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family. We do so by living out every minute by making an I.M.P.A.C.T. Implementing More Positive Actions Creating Togetherness At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
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3939 US Highway 19

New Port Richey, FL

34652

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Showing 3,422 reviews

July 22, 2020

Always happy with my service, only thing I was disappointed in the man taking care of me there was Not! Wearing a mask, very disappointed More

by pdmahoney1338
Recommend Dealer
Yes
Employees Worked With
John Thorne
Report | Print
Jul 25, 2020 -

Maus Nissan responded

Pdmahoney1338, thank you for the 5-Stars! We are following all orders concerning covid-19, this includes medical exceptions to the mask requirement. Please let us know if you have any other questions. Thanks again, and have a blessed day. - Paul DaRocha, Loyalty Manager

July 21, 2020

Great service and great people. Fast and friendly! Love my limited highlander. Will be sure to spread the word of the exceptional care at maus! More

by kaylallopez93
Recommend Dealer
Yes
Employees Worked With
Cristian Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Rowland, Ilan Velez
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Jul 21, 2020 -

Maus Nissan responded

Congratulations on the purchase of your new vehicle at Maus Nissan of New Port Richey, Kayla! We appreciate your trust, and thank you for taking the time to leave us such a wonderful review. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

July 21, 2020

Best service??? Purchased a certified used vehicle 2 months AGO and the battery died. NOTHING was left on and nothing was done to cause this AT ALL. We even purchased the 5 year extended warranty throug More

by debadoodles
Recommend Dealer
Yes
Employees Worked With
Paul DaRocha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Johnson
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Jul 22, 2020 -

Maus Nissan responded

Debadoodles, we can see that you are upset, and apologize for the inconvenience. We do test all the batteries on all our vehicles prior to going on the lot for sale; however, you cannot predict when a battery will go bad. Unfortunately, there is no extended service contract that covers batteries, because they are considered a wearable item. The service contract that you purchased, extends the factory warranty on all electrical and mechanical parts for a much longer term, but does not cover wearable items. That being said, we know you guys are great customers, and we want you to know we're here to help, and appreciate you. I'll be in touch shortly, and we will work this out with you. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

Jul 22, 2020 -

debadoodles responded

Thank you Paul! Wanted to let everyone know that they fixed this situation and gave us a very nice credit towards any future work needed. Thank you Maus Nissan for doing this!

July 19, 2020

Service done is always great. This time I didn't receive the paper which shows level of tire wear or brake pads etc and I didn't fault Maus Nissan on that. Where things got bad was the 9 seperate customers More

by nick0604
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Report | Print
Jul 21, 2020 -

Maus Nissan responded

Nick, we can see that you are upset and apologize for any inconvenience. Your Service Advisor will email you the report that you are missing, to the email on file. We are complying with all Pasco County orders regarding masks. If you have any other questions, please let us know. Thanks again for your business, and have a blessed day. - Paul DaRocha, Loyalty Manager

July 16, 2020

Scheduled an appointment for 7:30am. Took until after 10:30 am for them to do a basic oil change and to patch a small nail puncture in the tire. More

by rsw8family
Recommend Dealer
No
Employees Worked With
Lance Wallace
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Jul 16, 2020 -

Maus Nissan responded

Rsw8family, we can see that you are upset and would like to help. We are taking a look at what happened to determine what may have caused your wait to be so long, but apologize if the delay caused you any inconvenience. If you have any questions, please feel free to reach out to me directly, and I will help address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager

July 15, 2020

Maus Nissan provides good service. Their customer service philosophy is strong and management seems to operate on Christian principles. All of these attributes make Maus the only dealership I use. More

by Max Creason
Recommend Dealer
Yes
Employees Worked With
Elizabeth Berumen, John Thorne, Ryan Nigro
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Jul 16, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey, Max! We deeply appreciate your continued trust, and we thank you for leaving us such a kind review. We are a family owned, faith-based business, dedicated to making a positive IMPACT in our Community! We are overjoyed to see that you are so happy with your experiences here, and we look forward to serving you, and everyone, again, like family. Welcome to our Maus Nissan Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager

July 15, 2020

Regular Maus Care service on my 2017 Frontier SV. John was pleasant and happy to take me without an appointment. The service was done in a timely manner and as usual, very satisfied. More

by IMBigboy1
Recommend Dealer
Yes
Employees Worked With
John Thorne
Report | Print
Jul 16, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, IMBIGboy1! We appreciate your continued trust, and thank you for your kind words. John does a great job for our guests- thanks for recognizing him! We are very pleased that you are so happy, and we look forward to serving you again, soon. And be sure to check us out when the new Frontiers arrive! Thanks for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

July 15, 2020

I’ve always found the people and service to be A -1 and that’s why I’ve brought all of my Nissan’s here for service. More

by noblelea
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Report | Print
Jul 16, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey, Noblelea! We appreciate your continued trust, and thank you for your kind words! All our staff are dedicated to treating each guest like family! We are very pleased that you are so happy, and we look forward to serving you again, soon. Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

July 15, 2020

No integrity and completely unaccountable. Untrustworthy and no morals when it came to Brandon Cruz and other employees at this place of business. Extremely unhappy. More

by munoz46
Recommend Dealer
No
Employees Worked With
Cristian Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul DaRocha
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Cruz , Aldo Rrethatakaj, Christine Rowland, Katrina Atkinson, Tiffany Norori
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Jul 16, 2020 -

Maus Nissan responded

Munoz46, we can see that you are unhappy, and apologize if you had a bad experience; however, we do not have record of this posts' handle in our system and have no way of reaching back out to you. Please contact me personally, and I will be happy to help address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

July 09, 2020

Yet Another Great Service Experience! Once again, Lance and the crew serviced my car well and it's now running like new! They even washed, vacuumed, and topped the gas tank off as promised More

by Ollie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
Report | Print
Jul 09, 2020 -

Maus Nissan responded

Thank you, Ollie! We greatly appreciate your business and positive feedback. We're glad to hear Lance and our team provided you with excellent service, and look forward to continuing to serve you in the future!

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