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Maus Nissan

New Port Richey, FL

Overview
Employees
Reviews
Vehicles
4.6
3,423 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family. We do so by living out every minute by making an I.M.P.A.C.T. Implementing More Positive Actions Creating Togetherness At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
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3939 US Highway 19

New Port Richey, FL

34652

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Showing 3,423 reviews

October 21, 2024

Aaron was an Excellent sales person. Best I have had in over 50 years. Explained in detail all safety aspects and functions of all technology for this vehicle. No pressure sales. The add More

by pullenvicki
Purchase Time
Recommend Dealer
Yes
Employees Worked With
AARON - sales
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Oct 26, 2024 -

Maus Nissan responded

Congratulations on the purchase of your new Murano from us at Maus Nissan, Ms. Vicki! We appreciate your continued trust, and we thank you for taking the time to share your experience. Aaron does a phenomenal job taking care of our guests - thanks for recognizing him, and the rest of the amazing team, as well! And We are overjoyed that you are so happy, and we look forward to serving you for years to come - so please let us know if there's ever anything we can do for you. Thank you for being such an important part of our Maus Family, enjoy your new vehicle, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

October 21, 2024

Baja is the best salesman I loved my experience and will be back to buy more cars More

by TravisPFox
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaryd Gerhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristian Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Rowland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 26, 2024 -

Maus Nissan responded

Congratulations on the purchase of your brand new 2024 Titan from us at Maus Nissan, Mr. Travis! We appreciate your continued trust, and we thank you for your kind words! Baja does a fantastic job taking care of our guests - thanks for recognizing him! We are overjoyed that you are so happy, and we look forward to serving you for years to come - so let us know if there's ever anything we can do for you! Thank you for being such an important part of our Maus Family, enjoy your new truck, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

October 21, 2024

James Swanson is my service advisor and he is excellent. I always get good service. Everyone is friendly and courteous. Couldn't ask for better. More

by KNP909
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Swanson
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Oct 26, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Ms. Pamula! We appreciate your continued trust, and we thank you for your kind words. James does a phenomenal job taking care of our guests - thanks for recognizing him. We are thrilled that you are so happy, and we look forward to serving you for life - so let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

October 20, 2024

Went for a oil change and a tire rotation on Friday which lasted me 3 to 4 hours waiting, during Saturday and Sunday I kept smelling oil through the vents, later that night Sunday I open the hood and they fo More

by Luis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Who ever worked on my car. 1 star
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Oct 26, 2024 -

Maus Nissan responded

Luis, we were disappointed to read about your frustrations, but we were glad that we were able to take care of this for you, on Monday, as promised! Please let us know if you have any other concerns, and we will be happy to help. Thanks for giving us the opportunity to make things right, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

October 20, 2024

I write the same thing every time. Excellent service, kind and courteous staff. Great experience! More

by bdbsmith54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 26, 2024 -

Maus Nissan responded

Mr. Smith, Maus Nissan appreciates your business! We strive for 5-stars, and are very pleased that we consistently deliver for you! We look forward to serving you for life - so let us know if there's ever anything we can do for you. Thanks for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287)

October 20, 2024

They scammed me with a car that was worth 16,000 dollars and they sold it to me for 26,000. When I complained, the manager told me to call him and he never answered me. If you don't want to be scammed, don' More

by gilberto_diaz43
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cristian Sanchez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul DaRocha
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2024 -

Maus Nissan responded

Sir, no one scammed you. Your vehicle was sold to you over a year ago, at wholesale-to-the-public pricing. Unfortunately, you attempted to trade out of the vehicle now, only to discover that it had depreciated in value, after a year and many more miles later, and that you currently owe more than it' s cost in the market. We have no control over the market, and it might just not be the best time for you to trade. As far as your ability to refinance to lower your interest rate and/or payment: you are free to ask any lender, but it will always be subject to their approval, and will take into consideration many factors, including your credit, again, which we have no control over. As far as communication is concerned- we are very responsive, and will be happy to reach out to you, again. Have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

October 20, 2024

Xavier was awesome & did a great job taking care of us! !! Will definitely be back the next time we need a car!!! More

by ecolonescobar0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Xavier 5 stars!
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Oct 26, 2024 -

Maus Nissan responded

Congratulations on the purchase of your brand new 2025 Rogue from us at Maus Nissan, Elizabeth! We appreciate the opportunity to earn your trust, and we thank you for your kind words. Xavier does a truly exceptional job taking care of our guests - thanks for recognizing him! We are thrilled that you are so happy, and we look forward to serving you for years to come, so please let us know if there's ever anything we can do for you. Welcome to our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

October 20, 2024

It was perfect costumer service. They were very friendly and they already did good job. More

by EUGENIORSOG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy
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Oct 26, 2024 -

Maus Nissan responded

Thank you for visiting us at Maus Nissan, Mr. Eugenio! We appreciate your continued trust, and we thank you for your kind words. All our staff are dedicated to providing each guest with a truly exceptional experience, and treating you like family - that's our #MausDiffernce! We look forward to serving you for years to come - so please let us know if there's ever anything we can do for you. Thank you for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

October 20, 2024

The service team always dose a great job of taking care of my truck. I have enjoyed working with Sal, he easy to work with. More

by rodney.krieg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Iacono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Norori
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 26, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Rodney! We appreciate your continued trust, and we thank you for your kind words. Sal does a phenomenal job taking care of our guests - thanks for recognizing him! We are thrilled that you are so happy, and we look forward to serving you for life, so please let us know if there's ever anything we can do for you! Thanks for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

October 19, 2024

This is the last place on earth that I would ever come to again. I have spoken to a manager and a person in charge of complaints, and I was promised a call back from both. I have received none. Poor servi More

by dennis.ray.jones
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2024 -

Maus Nissan responded

Dennis what can we do to resolve this issue? Paul DaRocha is our customer loyalty manager and he typically assists customers that speaks with customers that have concerns. Is that who you are referring to? He is quick to respond pdarocha@mausfamilyauto.com or call 727.999.6287 and ask for him. Thanks!

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