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Matthews Mitsubishi Planet PreOwned - Service Center

Vestal , NY

4.5
240 Reviews

240 Reviews of Matthews Mitsubishi Planet PreOwned - Service Center

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January 08, 2024

Everything went well got me in the same day I called and did my 20,000 miles inspection More

by hector_masso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Thank you for the great review and your business!

January 05, 2024

Jeremy Jackson was top notch in this deal! Thank you so much for making it so easy. More

by saxtell1971
Recommend Dealer
Yes
Employees Worked With
Jeremy Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Thank you for the great review and your business!

January 02, 2024

The service team at Mathew’s is always great to work with. I take my VW Atlas there for everything! Thanks everyone! More

by 4cindymccall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2024 -

Matthews Mitsubishi Planet PreOwned responded

We appreciate you choosing Matthews and the perfect review!

January 01, 2024

The whole service dept crew was awesome in helping me with my VW Golf TDi. I had a lot of frustration and bad advice until I got here. Thank you! Will be back again and again. More

by eklampman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim!
Jan 31, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Thank you for the great review and your business!

January 01, 2024

Went in on a Saturday morning and was helped promptly. Will definitely be coming back again. More

by james
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Husch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Thank you for the great review and your business!

January 01, 2024

They performed the oil change just fine. But randomly charged me $39 extra. And the cashier couldn't tell me why, so I won't be back. My husband took the vehicle in before and was charged $ More

by rrjr1380
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephen Korutz
Jan 31, 2024 -

Matthews Mitsubishi Planet PreOwned responded

We'd love the opportunity to speak with you however, your name is not displayed. At your earliest convenience, if you could provide us with more information but emailing us at TellUs@matthewsauto,com, we would greatly appreciate it.

December 28, 2023

Great customer service they helped me with all of my issues with my car I can’t wait to go back More

by shakeamjackson60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Thank you for the perfect review and your business!

December 21, 2023

My service advisor, Stephen Korutz, who helped me with my car service was excellent. He was communicative, knowledgeable of the issue, gave me good advice and was overall very helpful. A pleasure to More

by AdamP
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Korutz, Chris Service Manager
Dec 27, 2023 -

Matthews Mitsubishi Planet PreOwned responded

We're so glad to hear Stephen took great care of you! Thank you for choosing Matthews to service your vehicle!

December 11, 2023

Was a quick service visit. Went over everything on my inspection. Waiting room was nice. More

by bobmcnamara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

Matthews Mitsubishi Planet PreOwned responded

Thank you for choosing Matthews to service your vehicle! We appreciate your business and the great review!

December 11, 2023

Not happy at all they broke my hub cap told me I had to buy one that it was where and tear More

by roe30355
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dident work with any of them
Dec 27, 2023 -

Matthews Mitsubishi Planet PreOwned responded

If your issue has not been resolved please give us a call at 607-754-2050 and ask for Service Manager, Chris Skinner. Your business is important to us and we hope we can make things right.

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