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Matthews Mitsubishi Planet PreOwned - Service Center

Vestal , NY

4.5
240 Reviews

240 Reviews of Matthews Mitsubishi Planet PreOwned - Service Center

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February 02, 2024

Had a great experience at Matthews. All were polite and I was in and out in good time. They explained that my brakes were at 40% wear. That is too much left to require new pads. He s More

by foxglove8415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Thank you for the great review and your business!

January 31, 2024

Wonderful staff at Mathews always a smile and always ready to take care of you More

by lndclr417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey. Tim
Feb 27, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Thank you for the great review and your business!

January 30, 2024

Nice & helpful service staff. Quick to make an appointment online. Clean facility and car when returned. More

by ejwood2311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Thank you for the great review and your business!

January 29, 2024

Everyone was very friendly and I was able to efficiently make an appointment. Wait time for the service was fine. My rating stems with the fact that I paid $82 for a standard oil change! Miller Hyundai (d More

by Jill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon was a great salesman but the maintenance on this vehicle will be the downfall. , Devon O’Brien
Jan 31, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Jill- Thank you for letting us know about your recent experience. Your business is important to us and we are looking into your visit. Our Customer Relations Specialist will be in touch in an effort to turn your experience around.

January 16, 2024

Friendly courteous employees and always ask before doing any extra work or repairs. Convenient hours More

by gwendolynsmith02
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Thank you for the great review and your business!

January 15, 2024

No complaints regarding my service experience at this dealership. Would recommend to others for service. More

by rmatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Thank you for the great review and your business!

January 15, 2024

Top notch in this deal! Thank you so much for making it so easy as always.. More

by JMORSE5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Thank you for the great review and your business!

January 12, 2024

Very knowledgeable about the car's problem and replaced the damaged part without any qualms. More

by lewiskingchris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Salisbury
Jan 31, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Thank you for the great review and your business!

January 11, 2024

The staff here are very knowledgeable and friendly. I always have a good experience when I have service done. More

by dfletcher5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Thank you for the great review and your business!

January 10, 2024

Brake problem not fixed after having having it looked at for 2nd time. Corey was very accommodating though! More

by mlw5084
Service Communication
Recommend Dealer
No
Employees Worked With
Corey in the service Dept.
Jan 31, 2024 -

Matthews Mitsubishi Planet PreOwned responded

We're glad Korey is taking good care of you but, if your issue is not resolved please give General Manager, Jim Morse a call at 607-754-2050. Your business is important to us.

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