Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Matthews Kia of Greece
Rochester, NY
479 Reviews
Discover something BIG at Matthews Kia of Greece!
At Matthews Kia of Greece, we have a tremendous selection of New & Used Kias to give you the absolute best selection in Rochester, NY! We believe in long-term relationships with our customers and with transparent pricing, your vehicle purchase can be hassle-free and stress-free. Say goodbye to pushy car sales people and hello to Matthews!
Matthews Auto has been serving the Southern Tier since 1973 and we have an award-winning reputation. We're all about treating our Customers with the respect they deserve, that's why we are still offering fair, transparent prices. At Matthews you won't find mark-ups over MSRP, hidden charges OR market rate adjustment fees.
Save money and join our exclusive loyalty program Matthews Rewards Plus and save BIG on service or another future vehicle purchase! Download the Matthews App for free in your App Store to access your Matthews Rewards Plus benefits, shop online, schedule your service appointment & MORE!
You and your safety are our top priority and we maintain a clean and sanitized environment for all and encourage an appointment to meet with our staff. Not comfortable leaving home? No problem! Shop online and chat with one of our Personal Shoppers who are always ready and willing to help! Plus, we'll buy your car- even if you don't buy from us!
Discover Matthews and how Matthews means More. Every Day. Every Way.
We look forward to serving you soon!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday 7:30 AM
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday 7:30 AM
Filter Reviews by Keyword
By Type
Showing 479 reviews
February 22, 2024
Been coming to this place for years because of the great service and friendly people. service and friendly people. More
by PSTACHOWICZ
Verified Customer
Helpful February 18, 2024
Customer service was great, deLership is clean, and people were friendly and not to pushy. people were friendly and not to pushy. More
by tracyfin1
Employees Worked With
February 18, 2024
My apple car play hadn't been working for some time. It apparently needed an update that was supposed to take between 3-4 hours to complete. I didn't have time on my oil change appointment so reschedule It apparently needed an update that was supposed to take between 3-4 hours to complete. I didn't have time on my oil change appointment so rescheduled it for another day when I had a little more time. I called and spoke to Ashley the day before that appointment to see if I dropped off the car the day prior that they could start it as soon as they came in the next day. She said yes, that would work since they check the drop box when they get in for the day. My appointment was originally scheduled for 9am which I changed it to 8:30am instead to get it done quicker. I dropped the car the day before and at 8:50am the day of my appointment my car had not been started or worked on. I called and they told me they were working on it, which was not true since I have the kia app and my car wasn't on and hasn't been unlocked either. The dealership finally sent a message that they were starting to work on it at 9:15am and to text the number if there was any questions and they could help. I messaged the number twice within two hours and there was no response. Finally I called the dealership around 2:30 to get an update and the process was still not complete. By 3:15/3:30 the car was finally done. Thankfully, the issue was fixed however, I did not like to be ignored while asking specific questions about my vehicle while it was in for service. More
by Alexa.vanauken
Employees Worked With
Brent
February 12, 2024
Had a 9 AM appointment. Dropped car off the night before. Called at 10:40 to find out if it was done. John indicated he just found out about my car and they were busy. Work Dropped car off the night before. Called at 10:40 to find out if it was done. John indicated he just found out about my car and they were busy. Work on my car had not started. Car wasn't finished until 12:30. More
by bob.lewis0
Employees Worked With
John
February 10, 2024
Joey was very kind and extremely helpful with finding the perfect car for me! I highly recommend going to see him at Kia for a successful smooth-going experience! perfect car for me! I highly recommend going to see him at Kia for a successful smooth-going experience! More
by adh62401
Employees Worked With
February 09, 2024
Needs to honor scheduled service times and have vehicle ready when they stated it would be . This last visit seemed extremely unorganized ready when they stated it would be . This last visit seemed extremely unorganized More
by respmom1031
Employees Worked With
February 09, 2024
We ran into unexpected problems, which were dealt with in the best manner possible. Once again, Matthews Kia has not let me down. Thanks to all of them involved. the best manner possible. Once again, Matthews Kia has not let me down. Thanks to all of them involved. More
by pappajoe
Employees Worked With
Bradley Hooper
