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Matthews Import Center / Subaru / Kia

Vestal, NY

4.8
587 Reviews
Matthews Subaru has an award-winning reputation. We are all about treating our Customers with the respect they deserve. We have a BIG selection of New, Certified and Preowned vehicles all priced transparently. BIG selection, Zero hassles. Matthews Means More. Every Day. Every Way.
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3013 Vestal Road

Vestal, NY

13850

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Showing 587 reviews

August 04, 2024

I like the express service. Matthews reps are very knowledgeable and friendly. Thank You. I appreciate your services. More

by jana5308
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne
Aug 06, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi Jana5308, thank you for choosing Matthews Import Center! We're glad to hear that you had a great service experience. However, your star rating only reflects a 1-Star experience, and our goal is 5! If there is anything more, we can do to improve your future experience, please don't hesitate to let us know how. We truly appreciate your business and feedback!

August 04, 2024

So far they have provided excellent service every time. All work was done correctly the first time. More

by lrn_nsn007
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Finta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi lrn_nsn007, Thank you for the great review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

August 02, 2024

Jamal is awesome at what he does. Remembered me after not seeing him for a while, kept me updated on how my car was doing when being serviced, and is always very kind!! More

by A_sullivan10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamal Gallop-Mckinnon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi A_sullivan10, We’re so glad to hear you had a great experience with Jamal! Thank you for your business and the great review!

July 30, 2024

Todd and entire Matthews team were helpful. From answering any question and relocating a truck from Norwich to Vestal to make it easier for me to have a look at it. 👍🏼👍🏼 2 thumbs up for all More

by carrcortney
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Stica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Gavazzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rebecca and Sharon first point of contact👍🏼👍🏼s
Jul 31, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi carrcortney, We’re so glad to hear you had a great experience with Todd & our team at Matthews Import Center! Thank you for your business and the great review!

July 30, 2024

The service is always good. My complaint was addressed but not resolved. Brake noise, mechanic put new pads on calling the first pair defective. I went to the complimentary ca More

by AELLIS90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michele Hayes
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 30, 2024

Chris and the team did a great job meeting our needs. The new car we selected actually had some damage. They were able to source the exact same car from another dealer. More

by keith.hausser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris McAndrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi keith.hausser, We’re so glad to hear you had a great experience with Chris! Thank you for your business and the great review! We hope you enjoy your new ride.

July 01, 2024

I was very satisfied with the experience. I would shop here again when looking for a new vehicle. More

by Runner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cole Sevey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Finta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi Runner, We’re so glad to hear you had a great experience with us! We appreciate your business.

June 25, 2024

After having a problem with the car following a recall repair we were very happy with the service and communication from the company regarding the status of the work being done. More

by sydsgram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Jun 26, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi sydsgram, Thank you for the 5 Star Review and your business!

June 23, 2024

We test drove a few vehicles and Rich patiently found us one we loved. Thanks for your patience Rich. More

by steveparsons066
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cole Sevey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi steveparsons066, We’re so glad to hear you had a great experience with Rich French! Thank you for your business and the great review!

June 20, 2024

Super quick and very professional! They listened and paid attention to my concerns and made sure to address them all! More

by swake424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
Jun 26, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi swake424, Thank you for the 5 star review and your business!

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