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Matthews Ford - Service Center

Norwich, NY

4.8
74 Reviews

74 Reviews of Matthews Ford - Service Center

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February 13, 2025

have been waiting over 2 months for repair. first told was a backordered part. then waiting on communication with ford co. tech people. Now back to waiting on backordered part again. When we ha More

by NOFLACK1149
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Matthews Ford responded

Hi- Thank you for your feedback. Our goal is that every customer leaves satisfied and we apologize that you did not. We’d like the opportunity to speak with you in hopes to learn from our mistakes, at your earliest convenience please reach out to us at TellUs@matthewsauto.com.

February 10, 2025

Everyone at Matthews was so nice and easy to work with. My car looks great! Thank you! More

by pd3110pd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Body shop Jon Mendolia was excellent
Feb 11, 2025 -

Matthews Ford responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

February 07, 2025

Matthews Ford did an awesome job repairing my trunk issues! I was quickly scheduled for the repairs and necessary parts had been ordered. Trunk issues working fine now and looks great! Thank you so muc More

by estherthomsen4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Feb 07, 2025 -

Matthews Ford responded

Hi- We’re so glad to hear you had a great experience with our team! Thank you for your business and the great review!

February 04, 2025

Always pleasant and willing to answer any and all questions. Mike Grant is always helpful. He worked very hard to get a car I wanted and I love it. More

by harrylakin451
Recommend Dealer
Yes
Employees Worked With
Mike Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2025 -

Matthews Ford responded

Hi Harry- We’re so glad to hear you had a great experience with Mike! Thank you for your business and the great review!

January 29, 2025

Always there for service and help to make sure that you are taking care of. Service is good. More

by michaelgirndt50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Zimmerman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2025 -

Matthews Ford responded

Hi Michael- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

January 28, 2025

They always get the job done right! I take both my vehicles there. I trust there work and it's done right the first time. I recommend this place! More

by r_kilborn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CJ Obrien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Lindenmuth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Eichler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devon O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2025 -

Matthews Ford responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

January 25, 2025

the body shop did an excellent job making my car look as if it never had an issue. More

by COUNTYCAR11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Mendolia
Jan 27, 2025 -

Matthews Ford responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

December 28, 2024

Excellent service and job was done in a very timely manner I am very pleased with everything. More

by sjonesy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Matthews Ford responded

Hi-Thank you for the 5 Star Review and your business!

December 27, 2024

Body shop did a terrific job on our Colgate student's Audi. Great communication, completed on time and worked seamlessly with our insurance. Would recommend! More

by AudiOwner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Mendolia
Dec 30, 2024 -

Matthews Ford responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

December 26, 2024

Body shop did an excellent job and the work was completed in a timely manner More

by elesk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan (body shop)
Dec 27, 2024 -

Matthews Ford responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

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