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Matthews Ford
Norwich, NY
168 Reviews
Matthews Auto has been serving the Southern Tier since 1973 and we have an award-winning reputation. We're all about treating our Customers with the respect they deserve, that's why we are still offering fair, transparent prices.
We want to make your visit as comfortable and as safe as possible- whether you're shopping to lease a buy a new vehicle or buy a used vehicle, servicing your current or trading in your old. We offer a clean, comfortable waiting area with charging stations, work stations and free WiFi so you can stay connected to work and home while you're away.
We look forward to serving you soon!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 168 reviews
March 01, 2025
Great personal service, answered all my questions. Very helpful and caring staff both sales and service. Very helpful and caring staff both sales and service. More
by milescs1.cm
Verified Customer
February 28, 2025
Great customer service, reasonable wait times, and comfortable waiting areas. I feel like more than just a random customer at Matthews Ford of Norwich! comfortable waiting areas. I feel like more than just a random customer at Matthews Ford of Norwich! More
by rebecca.a.eichorst
Employees Worked With
February 27, 2025
More than accomodating smooth process and very responsive to my questions. Car was exactly as promised. Details were perfeft . to my questions. Car was exactly as promised. Details were perfeft . More
by kmorse1632
February 26, 2025
Great service,kind and quick to get the work done. I will continue to use this dealer I will continue to use this dealer More
by worlockk
Employees Worked With
February 21, 2025
They were always very responsive and through. Never any pressure through the buying process just gave all information needed to make a decision. Never any pressure through the buying process just gave all information needed to make a decision. More
by tricialee16
February 19, 2025
Rich was great, I went down to look at a vehicle that ended up not working for me and my wife. He helped me find a good truck that fit our needs and was within my budget. ended up not working for me and my wife. He helped me find a good truck that fit our needs and was within my budget. More
by Gurty
Employees Worked With
February 19, 2025
I followed Richard here from a different dealership and I can say I do not regret it at all, he’s great and makes everything simple! Matthews has good prices and a great reward system that can be used on man can say I do not regret it at all, he’s great and makes everything simple! Matthews has good prices and a great reward system that can be used on many different services, excited to have that! More
by makenzie
Employees Worked With
February 13, 2025
have been waiting over 2 months for repair. first told was a backordered part. then waiting on communication with ford co. tech people. Now back to waiting on backordered part again. When we ha first told was a backordered part. then waiting on communication with ford co. tech people. Now back to waiting on backordered part again. When we have complained, are told we have hurt the service dept. feelings Have bought 3 new vehicles from them. Never again and will not recommend. More
by NOFLACK1149
Employees Worked With
February 08, 2025
Never disappointed! Richard and Jesse were easy to work with. No hassles. 3rd car I've purchased from Matthews! Richard and Jesse were easy to work with. No hassles. 3rd car I've purchased from Matthews! More
by maureenpainter67
