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Master Buick GMC

Augusta, GA

4.7
1,105 Reviews

3710 Washington Rd

Augusta, GA

30907

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1,105 Reviews of Master Buick GMC

May 22, 2020

Excellent I worked with Nicole and it was a wonderful experience. Very attentive and helpful. Follow up phone call to make sure I was satisfied and to see if I More

by worth.beth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicole Rowell
May 26, 2020 -

Master Buick GMC responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

May 09, 2020

Great experience working with Nicole- she kept me posted in a vehicle I was looking for for quiet some time. Every employee was an asset to my car buying experience. More

by dandsconfer
Recommend Dealer
Yes
Employees Worked With
Jeff McKee, Will Schafer, Wade Hooker, Nicole Rowell, Keith Stone
May 26, 2020 -

Master Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

May 02, 2020

Thank you Roscoe and Eddie for taking care of me Camron! We will continue to do business at this establishment and we appreciate the way you guys do business! More

by caruana.stephanie
Recommend Dealer
Yes
Employees Worked With
Eddie Overby, Roscoe Peace
May 06, 2020 -

Master Buick GMC responded

Stephanie, thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. All the best, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

April 10, 2020

Very good experience Charles was very professional. He was careful to let me know what I could expect from the staff in keeping the car sanitized. He gave me a prompt foll More

by maryeruppert@aol.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Williams
Apr 13, 2020 -

Master Buick GMC responded

Mary, thank you for the feedback! We are happy to hear about your positive experience at Master Buick GMC Augusta, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 31, 2020

Exceptional Customer Service Let me say this, Eddie Overby and Gene Baxley was extremely nice and knowledgeable. They went out of there way to find me the perfect truck. I have be More

by chardy56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Overby, Frank Ward, Gene Baxley, Phillip Towns, Keith Stone
Apr 13, 2020 -

Master Buick GMC responded

What an enjoyable review to read.  It is reassuring to know our team provided you with a hassle-free and great experience. Our primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. Don’t hesitate to call or message us should you have any questions. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 22, 2020

Exceptional Service David Pruitt was very professional and Alyson was very helpful at check out. I would highly recommend Master Automotive for servicing your vehicle. A More

by Ricky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Overby, David Truitt, Alyson Johns
March 13, 2020

Gene Baxley was a grate help when I ordered my 2020 ACADIA Master Buick has very good sales staff and service department I will pass this on Gene is a grate sales man to deal with the service manager Brad is g More

by irwinjohn83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gene Baxley, Keith Stone
Mar 18, 2020 -

Master Buick GMC responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Best, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 05, 2020

I would suggest going somewhere else. Can’t fix a driveability issue following a warning letter from Buick. Actually issue got worse after their “initial fix.” More

by Unhappy Customer
Recommend Dealer
No
Employees Worked With
Charles Williams
Mar 06, 2020 -

Master Buick GMC responded

That is not the kind of experience we seek to provide. Please contact us when you can so we can address this together. Regards, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 02, 2020

David Pruitt and the rest of the staff were extremely professional, timely and courteous. Thank you for the prompt and complete service visit. Well done! More

by Eric
Recommend Dealer
Yes
Employees Worked With
David Truitt, Charles Williams, Alyson Johns
Mar 03, 2020 -

Master Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Will Schafer | Owner| wschafer@masterautomotive.com | 803-649-6236

February 29, 2020

Wayne Anderson was an outstanding salesman. He made sure I understand everything step through this process. He is an outstanding salesman. He answer all of my questions and told me that he will be there to More

by amitch
Recommend Dealer
Yes
Employees Worked With
Wayne Anderson (Sales Department)
Mar 05, 2020 -

Master Buick GMC responded

Hi, and thank you for this great review! We're happy to hear that Wayne took care of you! They are a great asset and we appreciate all that they do. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

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