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Master Buick GMC

Augusta, GA

4.8
1,103 Reviews

3710 Washington Rd

Augusta, GA

30907

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1,103 Reviews of Master Buick GMC

August 28, 2018

Service second to none Greeted promptly and my truck was serviced in a fast, thorough manner. They do their best to get you back on the road as quickly as possible while ma More

by John Bellotti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Towns
Aug 29, 2018 -

Master Buick GMC responded

Our team is thrilled you had a great experience! We do want you back on the road quickly because we want you to know your time is valued! Thank you for you business! We look forward to serving you again! Kathy Hensley, Owner

August 28, 2018

Delivered the perfect New Enclave Sue did an outstanding job of quickly narrowing down our exact wants and needs. She found the exact car we requested and had it delivered within a we More

by ke4ixz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sue Oertle
Aug 29, 2018 -

Master Buick GMC responded

We are grateful you took the time to tell us you had great sales experience with us! Thank you for your purchase and welcome to the Master Family! Kathy Hensley, Owner

August 26, 2018

Excellent service Andrew was very professional! Answered all my questions and offered me options! Worked with me on pricing! Was not right next to me and in my way whil More

by Bef
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Lokey, Keith Stone
Nov 27, 2018 -

Master Buick GMC responded

Thank you for taking the time to share with us! The goal of the Master Buick GMC team is to ensure a painless and enjoyable purchasing process for each of our customers. We're happy to read that you found what you wanted in such a timely manner. Please remember that we're always here to assist you with any future auto needs! Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

August 26, 2018

Great experience buying a new truck It was a great experience buying my new truck from Master GMC. The salesman was very helpful and did not try to pressure me into something I didn’t wa More

by JODY52492
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roscoe Peace, Scott Marshall
Aug 26, 2018 -

Master Buick GMC responded

Thank you for letting us know you had a great experience with us! We always want to make sure our customers are comfortable doing business with us and we are grateful for yours! Please call on us in the future with any concerns! Kathy Hensley, Owner

August 25, 2018

Crackers Intake There was a miscommunication with the extent of how badly my vehicle was damaged. I had spoke with both Eddie and Tony about possibly having to trade More

by JJOHNSON410
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Overby, Brad Gillespie, Tony Goddard
Aug 26, 2018 -

Master Buick GMC responded

I am grateful that more communication was able to get your concern solved! Our goal is to make sure you are well taken care of! Please let us know if we can serve you in the future. Kathy Hensley, Owner

August 25, 2018

Service After The Sale Great service after the sale. Customer is always first. Even for factory recall or general service work. Prompt and professional. Would highly recom More

by RONMCIVER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will Schafer, Bill Whitten, David Truitt
Aug 29, 2018 -

Master Buick GMC responded

Our team from top to bottom is so thankful for your business! Like you said, we do strive to make each interaction with our customers professional and efficient so that your time is valued and appreciated! Thank you for your patronage! Kathy Hensley, Owner

August 23, 2018

Great communication and service Needed warranty work while visiting from out of town. They arranged for a loaner vehicle and took care of all the work 1 day quicker than expected. Da More

by Scott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Truitt, Phillip Towns
Aug 23, 2018 -

Master Buick GMC responded

Thank you for your great review of our team! We are thrilled we were able to get your concerns handled quickly and exceeded your expectations! We hope your stay in Augusta went well and are glad we we were able to get you back on the road! Kathy Hensley, Owner

August 23, 2018

No Follow Through We bought a 2018 GMC Acadia that was a demonstrator with 6200 miles. The hood of the car had some minor scratches that were to be touched-up/fixed. More

by ML
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gene Baxley
Aug 29, 2018 -

Master Buick GMC responded

Please contact me at your earliest convenience. I will make sure you are taken care of! Kathy Hensley, Owner (706)922-5213

August 23, 2018

Good turn around Repair required a transmission replacement. Two other places had lower price but I have had good service at Masters before plus they gave some discoun More

by AR-RANDALL1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Truitt
Aug 29, 2018 -

Master Buick GMC responded

Thank you so much for your loyalty to us! We do try to be competitive and I am glad we were able to discount ours to ensure your satisfaction! We appreciate our customers coming back to us and want to make sure you come back again to us! We are honored to serve you! Kathy Hensley, Owner

August 23, 2018

Great Very Great Service and number 1 GMC, everyone at this company is nice and treat everybody with a kind heart David is a very good hard worker More

by Pray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Truitt
Aug 24, 2018 -

Master Buick GMC responded

Thank you for this great review of our team! It was a honor to serve you and we look forward to serving you in the future. Kathy Hensley, Owner

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