Massey Hyundai
Hagerstown, MD
Filter Reviews by Keyword
By Type
Showing 927 reviews
Doug was very friendly and helpful. They matched the price of the car from another dealership and was very patient with my 2 young kids.I would defintely reccomend this dealership to others due to the f price of the car from another dealership and was very patient with my 2 young kids.I would defintely reccomend this dealership to others due to the friendliness of the staff working there and the great prices on new cars ! More
We had a great experience with Massey Hyundai. Doug and his finance manager even stayed a half hour past closing to try to complete our sale. we went back the next day to finish and we were in and out in his finance manager even stayed a half hour past closing to try to complete our sale. we went back the next day to finish and we were in and out in less than 15 minutes...they were completely ready to roll! More
Bruce, A big Thank You and to the entire team from Bruce, A big Thank You and to the entire team from Dezzy on the web, your quick responses and assistance and Keith's assistance made this the best Bruce, A big Thank You and to the entire team from Dezzy on the web, your quick responses and assistance and Keith's assistance made this the best experience we have had buying a new car. I enjoy driving to work again and the looks I get from my fellow commuters. The atmosphere was unlike most car dealerships, more of a family and less like customers are just another sales number for the monthly goals. As I told you, I have been to several other area Hyundai dealers, much closer to my home and work locations but chose to purchase from Massey because of how we were treated, patiently, professionally and respectfully. I appreciate your extended time working late with us and our schedule to get up to Hagerstown late in the day. Again, congratulations on a job well done and we look forward to continuing our business relationship with Massey. Allen R. 2011 Elantra Limited (what a nice ride!) More
Very helpful. We got a comptetative interest rate. Salesman and Finacial officer very accomidating. We were able to purchase the car on the same day we test drove it-even though it was saturday. The Salesman and Finacial officer very accomidating. We were able to purchase the car on the same day we test drove it-even though it was saturday. The dealership was clean and inviting. It was a nice experience. More
I loved the car and the way we were handled, finance was very good at getting us at the price we needed to be...the dealership stayed open after hours just to service us personally with attention to detail very good at getting us at the price we needed to be...the dealership stayed open after hours just to service us personally with attention to detail that left nothing to chance. I would certainly recommend Robert and co. to my friends and family. More
Fantastic experience. Went to the dealership to just see what the Elantra and Sonata were like. My husband had read a lot of reviews and wanted me to look at them to consider buying one after shopping aroun what the Elantra and Sonata were like. My husband had read a lot of reviews and wanted me to look at them to consider buying one after shopping around. We had just begun the shopping around. Robert was such a fantastic salesman, very informative, great personality, gave us the space we needed to discuss and decide about the purchase. We were then still going to think about it but encouraged but not pushed to just see how the numbers worked out. They worked out so well and we loved the car so much we decided to buy the Elantra! Then as we went into financing and had great customer service and help from Keith Myers. He made us a deal we just couldn't refuse so we ended up buying not only the Elantra but the Sonata too. Never ever would have dreamed possible to have gone home with two amazing cars. Wonderful in comfort and luxury and fantastic on mileage. My husband commutes many miles in comfort now and great gas mileage in the Sonata and I get even better gas mileage running around in my Elantra. We argue over whose car is better. Both are white so I call the cars Me and Mini Me. Highly recommend working with both of these gentleman. And too think we almost didn't go onto the car lot. So grateful we did! Thanks guys! More
I went to Massey to look for an Elantra or a Sonata GLS with alloy wheels. They had no Elantras other than the Elantra touring. Brandon Brereton was the first salesman to approach my wife and I. Jonatho with alloy wheels. They had no Elantras other than the Elantra touring. Brandon Brereton was the first salesman to approach my wife and I. Jonathon Akers was introduced as he was Brandons mentor.. He said he had a very nice Sonata going through dealer prep and it would be out soon. The customer service was great and the salesmen were friendly... In the meantime , we filled out finance applications and we started looking at the Elantra touring and test drove one...then the Sonata SE came out...I test drove it and loved it. The price was a little over what i was wanting to spend for a commuter car but not far off the GLS once the price came down a little from sticker. I was coming home from work today in the new Sonata SE and I heard a blaring horn and looked over and I was getting the thumbs up from a couple in a Mercedes. I think the chicks dig me in it, too. Don't tell the wife! ha ..jk. More
Great buying experience..! Very detailed information was Great buying experience..! Very detailed information was given on any questios we had before buying... Time was given for me to make up my own mind Great buying experience..! Very detailed information was given on any questios we had before buying... Time was given for me to make up my own mind about things without any pressure. Financing was a snap with a reasonable interest rate. I would recommend this dealership to anyone planning on buying a new or used car... More
I had been researching purchasing a new Hyundai Tucson GLS AWD at at least 7 local dealers up and down the CUmberland Valley. Each internet manager quoted me prices too good to be true but Rich Jensen's e GLS AWD at at least 7 local dealers up and down the CUmberland Valley. Each internet manager quoted me prices too good to be true but Rich Jensen's e-mail drew me in. When we arrived to see Rich, he had not arrived at work yet so we were directed to Mike. He treated us professionally [sir and ma'am while another dealer's salesperson called me 'bud'], gave us a Tucson Limited to test-drive while evaluating our trade. 4.5 hours later after much negotiating, we all arrived at the monthly rate we wanted to pay [and had mentioned 4.5 hours earlier] and left with a great 2011 Tucson LIMITED AWD [not the cheaper GLS model] for the same monthly rate!!! We have high praise for their customer service [I am an Executive Director of a YMCA so I know and preach great customer service]. I took several of Mike's business cards to hand out to my friends. Monthly rate actually came in less than the quote as they found a cheaper interest rate while we waited. Thanks again for making this a great experience. More
The overall experience with Massey Hyundai was well above a rating of a 5!!! The Sales Rep/Credit Specialist; Jonathan Akers, went above and beyound! He treated me with great customer service, answered my a rating of a 5!!! The Sales Rep/Credit Specialist; Jonathan Akers, went above and beyound! He treated me with great customer service, answered my questions prompty and had everything ready for me as promised when I arrived! I did not have to wait for hours like other dealerships make! He followed up with me a few days later to ensure my satisfaction of my purchase. I highly recommend Massey Hyundai and THANK YOU Jonhathan for a flawless transaction! More