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Massey Hyundai

Hagerstown, MD

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927 Reviews

1706 Massey Blvd

Hagerstown, MD

21740

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Showing 927 reviews

December 08, 2013

Extremely unprofessional, shoddy way to do "business". Avoid. I've communicated to the dealership online first. Asked for a price breakdown on a new Elantra. Cheapest base model. Answer More

by abcd100
Customer Service
Friendliness
Recommend Dealer
No
Dec 18, 2013 -

Massey Hyundai responded

We would like to first apologize for your unsatisfactory experience with Massey Hyundai. We do make strides to exceed our customer’s expectations when it comes to customer service. However, we are only able to perform our jobs up to the extent of what our customers will allow us to accomplish. To be able to give an “out the door price” , that is a final number which includes sales tax and local registration, tags fees etc., we do need to know what state and sometimes county that the vehicle will be titled in. Having a customer not willing to give us this information ties or hands. We understand that our customers expect a high level of professionalism but we also expect to receive a certain level of courtesy from our customers. No one deserves to be verbally abused or bullied. Massey Hyundai

December 07, 2013

Went in with my mother one evening as this was our first stop on our list. I met with Tommy who was very friendly and we test drove the car immediately. In those quick 15 minutes I fell in love with the 201 More

by Kaydanee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tommy Lane
December 06, 2013

It was a very pleasant buying experience. Mike did a great job of explaining all of the different features of our new car. He even assisted in connecting our cell phones to the car's media center. We ju More

by growan50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Middledorf
December 02, 2013

Went in for my vehicle's 7500 miles maintenance. The service could not have been better and the price was exactly as I was quoted. Great experience. More

by tklinemd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Whetzel
November 29, 2013

I went to Massey “for fun” one evening and ended up walking out with a brand new car. I absolutely love my car and I was VERY pleased with the customer service from everyone that I spoke with. Tommy La More

by KarissaShibley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tommy Lane
November 28, 2013

Scott Sword did an excellent job getting me the car in the price range I was looking for .He did a bang up job and has helped me in the past when I purchased cars his knowledge of cars and his patience de More

by mullendore
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
November 26, 2013

Wonderful, painless car buying experience. Was super impressed with the knowledge our sales representative, Andrew had of our of Hyundai. I will definitely recommend Massey Hyundai to anyone! More

by tlholler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
November 24, 2013

I made an internet request on a price of a vehicle. Salesman Scott Sword responded within 24 hours to my request. After speaking with him, the knowledge he had of their inventory and exactly what I wa More

by ScottMSP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
November 20, 2013

Massey is a bright and clean dealership. Scott Sword was very knowledgeable of the product and highly efficient with the buying process. My process with Scott started with an internet inquiry. He contacte More

by ssmiller2021
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sword
November 15, 2013

Every body was very helpful and courteous, they give me a ride home and picked me up to get my car back. they took care of the thing's I told them to check, so far thing's are looking great. More

by winkle1942
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Mishler
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