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Massey Hyundai
Hagerstown, MD
927 Reviews
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July 21, 2015
Bad service at service center This was my first new car that I have bought, so I got the 3 year service contract along with the car. I was not pleased at all with the wait time to This was my first new car that I have bought, so I got the 3 year service contract along with the car. I was not pleased at all with the wait time to have an oil change 1 1/2 hours. So I had hit an animal and messed the front of my car, during that time I took my car in to be serviced. Paperwork stated car was walked around and inspected and was fine. Next day I pulled out of my driveway and anti-freeze was in it. Here from the accident the radiator had been pushed back and was cracked. Then recently I had taken my car for an annual basic cleaning with the coupon that was sent out. It was as if a little kid had cleaned the car. Bugs were still on front of car, door jams never even wiped, dash was wiped off but nothing else and coupon clearly stated wipe all interior surfaces, windows streaks every where never even washed the car rims. Contacted manager and he said a batch of coupons were sent out incorrectly. What a joke. Will definitely never ever get a service contract again much less deal with the service department in the future . More
by Not Satisfied
Employees Worked With
Manager of service department
July 21, 2015
Excellent service Doug Potter was an excellent salesman. Very thorough and straight forward! One of the best experiences I've ever had with a dealership! I will definit Doug Potter was an excellent salesman. Very thorough and straight forward! One of the best experiences I've ever had with a dealership! I will definitely recommend Massey Hyundai to anyone looking for a new vehicle! I am in love with my new Sonata!! More
by HOWELLJRTI
Verified CustomerEmployees Worked With
Doug Potter
July 21, 2015
Excellent Customer Service Doug Potter was an excellent salesman. He made the experience of buying my car easy and Erik Witter in the Finance office was also very nice to work Doug Potter was an excellent salesman. He made the experience of buying my car easy and Erik Witter in the Finance office was also very nice to work with. I would recommand buying from Doug to everyone. My issues were with Mike Middledorf who I had the appointment with not being there for the appointment and Massey Hyundai's website was misleading with the prices that they have listed as the final price. But in the end I walked out happy with a smile on my face and the keys to my new car in my hand. More
by sbookwalter
Employees Worked With
Doug Potter, Eric Witter
July 20, 2015
Great customer service My experience was very good. Ryan was extremely helpful. My only issue was the published internet sales price may differ due to rebates. ie... militar My experience was very good. Ryan was extremely helpful. My only issue was the published internet sales price may differ due to rebates. ie... military, college grad... etc... The published pricing may not pertain to all. This is misleading and they claim was in "fine print". However, we worked it out. More
by elantra buyer
Employees Worked With
Ryan Statum
July 19, 2015
Great overall experience Mike Middledorf is fantastic to work with. Bought two cars from him in the last 4 months. Both times got great deals and excellent customer service Mike Middledorf is fantastic to work with. Bought two cars from him in the last 4 months. Both times got great deals and excellent customer service. Highly recommend this dealership. More
by Trenee
Employees Worked With
Mike Middledorf
July 18, 2015
Awesome, just Awesome I would like to say my salesman and his team made my family feel we were very welcome. Our experience with the dealership was the best in a very long I would like to say my salesman and his team made my family feel we were very welcome. Our experience with the dealership was the best in a very long time. We have owned a total of 25 new cars. We plan to tell a lot of people about our sales experience because it was wonderful. More
by JODEE0
Employees Worked With
Matt Whetzel, Eric Witter
July 17, 2015
Excellent overall experience! This is the second Hyundai we purchased from Massey. Despite the fact that there is a Hyundai dealership much closer to our residence, we would not g This is the second Hyundai we purchased from Massey. Despite the fact that there is a Hyundai dealership much closer to our residence, we would not go anywhere else other than Massey because of the exceptional treatment and service we have received from Massey's entire staff--sales, service and finance. The staff is extremely professional, courteous and go out of their way to treat you like a valued customer. Ken Smith and Eric Witter treated us exceptionally well and went out of their way to make sure we were very well taken care of. Massey's receptionist, Alaka Albert, was extremely professional and courteous, and also went out of her way to make sure we were comfortable and taken care of. Since 2012, when we purchased our first Hyundai from Massey, our experience with Massey, from sales to service, has been nothing short of excellent. More
by GLABEAU
Employees Worked With
Alaka Albert, Eric Witter
July 14, 2015
Very satisfied customer Ken, was an outstanding salesman. He made sure my wife and I got the best service. Friendly and made sure all of our questions were asked, Ken, was an outstanding salesman. He made sure my wife and I got the best service. Friendly and made sure all of our questions were asked, More
by SLCARTER67
Employees Worked With
Eric Witter
July 07, 2015
Everything was great! Thanks for a pleasant experience! Will recommend dealer to Others! Doug was very helpful and made sure we had everything we needed throughout the proc Thanks for a pleasant experience! Will recommend dealer to Others! Doug was very helpful and made sure we had everything we needed throughout the process!Thanks again! More
by MDBJMB1981
Employees Worked With
Doug Potter
July 04, 2015
Pleasant Experience Needed to update. I am very pleased with my purchase. Lance Curry was excellent and knowledgeable. He showed kindness and represents the dealership we Needed to update. I am very pleased with my purchase. Lance Curry was excellent and knowledgeable. He showed kindness and represents the dealership well. Eric Witter also handled my financing and was very professional. As my Grandkids say: Granny is on the road again. More
by Cantorgirl46
Employees Worked With
Eric Witter, Lance Curry
