Massey Hyundai

Stay Away!! Very dishonest dealer . I drove 160 miles (80 each way) to purchase a Hyundai Tuscon after confirming that I would pay in cash and confirming all of the details of the cost . I drove 160 miles (80 each way) to purchase a Hyundai Tuscon after confirming that I would pay in cash and confirming all of the details of the costs. The salesman that I had texted with was off and I was given another salesman. He told me that 1. The price I had been quoted was based on the requirement that I finance the vehicle [I explicitly discussed and have text record that salesman confirmed that I was paying cash, not financing]. 2. The price that was listed online that I had been assured was accurate was an "internet glitch" i.e. not what was posted. 3. The offer I was given for a trade-in was lowballed - significantly less than a thoroughly inspected appraisal from CarMax. So the price after these three changes was not as good a price that I could have gotten at any of 3 local dealers. I understand that dealerships are out to maximize profits. I am all for capitalism but not if it involves bate and switch with dishonest practices. The manager was shown the text messages that I received confirming everything I had stated. His response was to have his salesman try to sell me on financing the car. Very bad experience. I have dealt with a lot of car dealers over the years this was by far my worst experience. The response from the owner is not honest. As my review indicates I went over all of the details of this intended purchase with one of his salesman. Is he honestly going to try to deny that his salesman when confronted with the facts of text messages with one of their other salesman then claimed the price must have been "an internet glitch" or that his salesman did not explicitly acknowledge in a text that I was not going to finance the vehicle? Does he want you to believe that CarMax doesn't know what they are doing when they appraise a car? I was going to let this go with a bad review. I now intend to file a complaint with both the Better Business Bureau and The Maryland State Department of Consumer Affairs. You can't cover up lies with more lies and not expect to be held accountable. Response from the owner in the last week We appreciate you giving us the opportunity to earn your business. Good or bad, we respect your opinion online. However, our disclaimer on our website specifically explains everything we went over with you in full disclosure detail. Our pricing online is very competitive and accurate. The dollar amount given to your trade in is based on the current condition of your vehicle. If you would like to discuss options in further detail. Please feel free to contact our dealership at 301-739-6756. More

Compassionate Excellent service i would refer this dealer to family and friends. The dealer is willing to work with you and the office is cleaned and organized. The Excellent service i would refer this dealer to family and friends. The dealer is willing to work with you and the office is cleaned and organized. The guys are patient and respond in a timely fashion. More

new car It was a pleasure working with Doug, he answered all my questions and was very helpful. I would buy another car from him if I needed to get another o It was a pleasure working with Doug, he answered all my questions and was very helpful. I would buy another car from him if I needed to get another one. More

Best Dealership to go to Staff is soo helpful and cares about me as a customer and getting what I want not the sale!! Highly recommend!! Everyone should shop there!! Staff is soo helpful and cares about me as a customer and getting what I want not the sale!! Highly recommend!! Everyone should shop there!! More

Great service As always, Service Advisor Donnie, went above and beyond to get the necessary part (fuel filler door assy) in quickly so that I could combine the warr As always, Service Advisor Donnie, went above and beyond to get the necessary part (fuel filler door assy) in quickly so that I could combine the warranty repair with my 45,000 mile service. I was in and out in less time than expected with a clean car ... highly recommend! More

Did a good job!!! Went in looking to buy a veloster turbo ,walked out with my veloster turbo ,=) thanks lance would buy again!!! everyone there was friendly and t Went in looking to buy a veloster turbo ,walked out with my veloster turbo ,=) thanks lance would buy again!!! everyone there was friendly and the process went smooth More

My second vehicle from this dealership This is my second vehicle purchased from Massey Hyundai. I feel like I have gotten a great vehicle at my desired price point and you just can't match This is my second vehicle purchased from Massey Hyundai. I feel like I have gotten a great vehicle at my desired price point and you just can't match the friendliness of the sales staff. More

great the service received was very good customer service and all my needs were accommodated. I was not rushed into signing something I was not comfortable the service received was very good customer service and all my needs were accommodated. I was not rushed into signing something I was not comfortable with. More

Rust proof recall service It was simple to make an online appointment which was easy considering most car dealer appointments I have experienced in the past are not always easy It was simple to make an online appointment which was easy considering most car dealer appointments I have experienced in the past are not always easy or quick. The service adviser was friendly and efficient and the whole process handled professionally . Only one thing I wish they had done is check the low tire pressure alert. I forgot to point it out to the service adviser but think it should have been noticed by service tech when driving car in or out of servicing area. My forgetfulness also resulted in forgetting my cell phone which the service staff put back and saved until I realized it and returned to get it later. More