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Massey Hyundai
Hagerstown, MD
927 Reviews
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July 07, 2019
Great Salesman 😎 Just purchased my first ever Hyundai. And I love it. My salesperson Bryant was very helpful an kind . He always kept in touch and understood what Just purchased my first ever Hyundai. And I love it. My salesperson Bryant was very helpful an kind . He always kept in touch and understood what my needs were. If you want a helpful sales person please go see Bryant at Massey Hyundai. I will definitely buy another car from him. Thanks. Cindy from Smithsburg, Maryland More
by Happy Customer
Employees Worked With
Bryant Litton
March 30, 2019
Customer for life From the initial email, Jason Grove was superb. We saw the new car we were looking for online for our son and the price was right. We’d gone to anothe From the initial email, Jason Grove was superb. We saw the new car we were looking for online for our son and the price was right. We’d gone to another dealership where the price was low, but as soon as we went in it went up thousands of dollars. Not at Massey. The low price online was the actual price! More importantly, Jason was more concerned with us learning about the car than he was about making sure the deal closed. Never once did we feel pressured or overwhelmed. Of course, after the test drive it was a super quick process and we were filling out paperwork and driving off to surprise our son with his new car! I will recommend everyone I can to Massey. There is a reason they’ve been in business so long. If you’re looking for a no hassle, easy and pleasant experience please go see Jason at Massey. You will NOT be disappointed! More
by Happy camper
Employees Worked With
Jason Grove
March 06, 2019
Fundamentally Dishonest I was initially drawn to Massey Hyundai because I was looking to buy a vehicle outside of New England to save money, and their internet price was the I was initially drawn to Massey Hyundai because I was looking to buy a vehicle outside of New England to save money, and their internet price was the lowest I could find within a reasonable driving distance. Their website claimed a significantly lower price for the 2019 Kona Limited AWD than any other dealership in the Mason-Dixon region. Reading the fine print revealed that their price included military and student discounts for which I would not b eligible, and that there would be fees for "taxes, tags, freight, and a $300 processing fee". I contacted Massey by email and specifically requested a complete price quote in writing with a breakdown of all discounts and fees. I explained that I would be driving from out of state and was willing to sign a contract and pay a deposit to hold the vehicle. Crickets. After emailing twice, and calling the dealership twice, I finally sending a text message the sales department letting them know that nobody had gotten back to me or even acknowledged receipt of my request. After sending the text a salesman did call me back. He was polite and helpful, but his answer was unsatisfactory: as a matter of policy Massey Hyundai does not give out price quotes in writing, will only initiate contracts in person, and will not take deposits or hold vehicles. I kept pressing for an explanation of the real cost of the vehicle, and the salesman finally explained that the undisclosed freight fee would be $1000. When you factor in this fee, plus the $300 processing fee, and remove the military and student discounts, their price was no better than any other dealer in the area, and certainly not worth the drive. The moral is: if a dealership will not give you a price breakdown in writing, it is because they are lying. Massey Hyundai is a dishonest organization that posts bogus prices online while knowing full well that they are misleading potential customers, just to try to get them in the door. I contacted the sales department at Massey Hyundai as well as the general manager, Faith Massey, with my feedback about the experience. I also waited over a week before leaving this review, to make sure they had sufficient time to get back to me. Unsurprisingly, I only received automated responses. No apology. No denial. Just crickets. I ended up buying the vehicle from a nearby but still out of state dealership in NY. The experience there was the polar opposite of Massey Hyundai. Their internet price was honest, they did give me a detailed quote in writing, and they did hold the car for me. They even got the temporary NY plates from the DMV for me so the car was ready to go when I got there. That's superior customer service, unlike Massey Hyundai. More
by mlanahan
Employees Worked With
Faith Massey
August 22, 2018
Stealing from customers No doubt this is a 0 not a 1 star. DO NOT BUY FROM MASSEY HYUNDAI HAGERSTOWN (FRAUD?). I purchesed a 2014 Hyundai Elentra on June 3rd 2016. Paid $541 No doubt this is a 0 not a 1 star. DO NOT BUY FROM MASSEY HYUNDAI HAGERSTOWN (FRAUD?). I purchesed a 2014 Hyundai Elentra on June 3rd 2016. Paid $541.00 for a maintenance care plan for 10 oil changes 3 years 37,500 which would be 1 oil change every 3,750 miles. Took my car for oil change the next month (July 2016) and they charged me full price (still have the receipt). I just noticed this error after selling the car and being told by my new dealership about checking the car plan for possible refunds. I called the warrenty place and they say the dealership printed out the 10 coupons. The dealership says the warrenty place should have sent the coupons I didn't receive anything but 1 peice of paper from the dealership they day I pruchesed the car which describes very little to nothing. Looks like they are working together and pocketing the money giving the customer nothing in return. They had the chance to make this right after calling them 3 times ( just give me what I paid for oil changes) but chose to make the excuse the it's been 2 years and you sold the car. The management is so weak they would not speak with me and just relayed the messages through someone named Robby. Shame on you Massey, you did not honor the plan just 1 month after I purchased the car. Stealing from your customers is never a good thing. I will be posting this everywhere and anywhere I can. Good day More
by Thomas Sayler
Employees Worked With
Robby
April 24, 2018
Massey's Got Talent! Oh my goodness... Massey Hyundai is staffed by knowledgeable, detail-attentive, professional, honest and just plain down-2-earth folks in the Dealers Oh my goodness... Massey Hyundai is staffed by knowledgeable, detail-attentive, professional, honest and just plain down-2-earth folks in the Dealership business! RD Sutton is a true rarity. RD Sutton provided priceless assistance, from start to finish. Definitely a refreshing, memorable experience. Thank you Massey Hyundai...?👍💕 More
by Deborah Odebe
Employees Worked With
Trevor Widmyer, Ricky Sutton
April 11, 2018
Difficult It took 2 and a half hours to go on a test drive just to find out there was no negotiation on price. Came on here to write the review to find out the It took 2 and a half hours to go on a test drive just to find out there was no negotiation on price. Came on here to write the review to find out the price has gone up since this morning. AVOID. More
by BaltimoreBoost
Employees Worked With
Doug Potter, Chaz Campbell, Stephen Saunders
April 04, 2018
Wonderful Experience Chaz Campbell and the Massey staff are always a pleasure to work with. There was no pressure and took care of all of my needs! Best and easiest servi Chaz Campbell and the Massey staff are always a pleasure to work with. There was no pressure and took care of all of my needs! Best and easiest service I have ever had buying a car. More
by Derek B
Employees Worked With
Chaz Campbell
March 15, 2018
Outstanding - Sales, Finance, Service and Parts I found my dream car 2014 Equus online, Contacted the dealer and got RD as my sales rep, he was on it - Prompt, professional, answered all my question I found my dream car 2014 Equus online, Contacted the dealer and got RD as my sales rep, he was on it - Prompt, professional, answered all my questions via phone and text, Arrived from Baltimore, MD (1hr 15 mins away) for my appt and the car was ready, Test drive was informative especially about the vehicle's history, Loved the car and proceeded to finance. I was already approved by Credit Union but offered Massey's to opportunity to beat my Credit Union terms and they DID !!!!! My Finance Mgr (Yvonne) was fast, honest, personable and professional. After signing my contracts, RD walked me thru the dealership depts and I had a chance to meet the Service Director (Matt) and staff which gave me even more details on my car that was serviced their previously. I even met Parts staff (Brock). This process was so streamlined even with me changing to be financed thru Massey's lender. I was in at 12:30pm and out at 3:30pm - all in 3hrs. Top Knotch Customer Experience and will always refer Massey's to my Family and Friends. More
by Marlowe S
Employees Worked With
Brock Kinder, Matt Whetzel, Dan Massey, Yvonne Peterson, Ricky Sutton
February 17, 2018
Very Good Experience I bought a "used" 2017 Chevy Spark with only a little over 500 miles. This was one of the best car buying experiences I've had. Doug was extremely e I bought a "used" 2017 Chevy Spark with only a little over 500 miles. This was one of the best car buying experiences I've had. Doug was extremely easy to deal with - very low pressure. Went to the dealership with no expectation of buying a car that day - just wanted to test drive the Spark. Instead left with a great deal on a great car. More
by Joe Haskins
Employees Worked With
Doug Potter, Yvonne Peterson
February 07, 2018
Just don't do it. My 79-year-old mother was sold a 4-year lease on a Hyundai, with every extra add-on they could "legally" dredge up. She drove in a 2000 Chevy, she bou My 79-year-old mother was sold a 4-year lease on a Hyundai, with every extra add-on they could "legally" dredge up. She drove in a 2000 Chevy, she bought new, with then 50K miles, and they sell her a maintenance package, an extended warranty package, even an excess wear and tear contract. By the time they were done, she ended up paying thousands over MSRP. Don't let anyone you care about anywhere near this "stealership", at least not unescorted. More
by FoolMeOnce
Employees Worked With
Faith Massey, Doug Massey
