Massey Hyundai
Hagerstown, MD
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Happy returning customer Returning customer since 2003. Excellent customer service and satisfaction. Friendly employees who care about your needs and work with you as best th Returning customer since 2003. Excellent customer service and satisfaction. Friendly employees who care about your needs and work with you as best they can without pressure. More
Great Experience This was the best experience I've ever had in buying/leasing a vehicle! Tommy was helpful & patient. He explained all the features & showed me how eve This was the best experience I've ever had in buying/leasing a vehicle! Tommy was helpful & patient. He explained all the features & showed me how everything worked. I love my new Tucson! More
What a joke! Purchased a car in November, 2017 and it's been nothing but crap with the dealership since day 1. We felt forced into purchasing a vehicle $3,000 over Purchased a car in November, 2017 and it's been nothing but crap with the dealership since day 1. We felt forced into purchasing a vehicle $3,000 over blue book because of "the maintenance it needed before being sold". So obviously an oil change and two tires cost $3,000. Now we are having an issue with them selling us the car with an open safety recall after being told it was completed. Nothing but a bunch of liars and scammers! Then our sales rep that is no longer employed there tells us how she and her boyfriend got caught transporting an illegal substance across state lines. What a real joy. More
Elantra I tad bit pricey but that was bacsuse of the negative equity in my old car.. overall good experience and i like my new cae I tad bit pricey but that was bacsuse of the negative equity in my old car.. overall good experience and i like my new cae More
Best in class and value. I've been in the market for a vehicle for a while now. After a lot of research and comparison shopping, I found the Hyundai Elantra's to be the best v I've been in the market for a vehicle for a while now. After a lot of research and comparison shopping, I found the Hyundai Elantra's to be the best vehicle for my needs. I want a car that places safety as a priority, provides top features (bells and whistles), and excellent fuel economy. The 2017 Hyundai Elantra meets my requirements and then some. I primarily use www.cars.com for all my car buying needs. I then stumbled upon the large selection of vehicles available at Massey Hyundai that by far exceeded my best prices around where I live (Central PA) by thousands of dollars. Please take in mind that the internet prices are most likely NOT what you are going to pay. They are posted with the most rebates included. That might bother some people as you most likely won't qualify for the military AND college grad discount (must have recently graduated and have a current job in your major) so you should expect at least a $900 increase from the internet price. However, Massey's prices are still at least $4,000 better than any of the closer Hyundai dealerships in my area. Once I arrived, I was greeted by a very friendly Brandi Bove who treated me as a VIP. Food and drinks were immediately offered more than once as I waited to meet with Tommy Lane. (Sales) Mr. Lane was extremely knowledgeable on every aspect of the vehicle plus listened to my expectations and desires instead of just going through the motions. The best thing about Tommy Lane was that he was not aggressive in trying to force a sale. He was very understanding and willing to give me space on making a final decision. After I finally decided to purchase my vehicle, he made sure to go over every feature of my new car first hand as we were in the vehicle together in the parking lot. I was also introduced to Rose Nelson (Service) who was extremely friendly and congratulatory in my new purchase which continued the theme of being treated as a VIP and top priority even though they were very busy at the time. Lastly, Eric Witter in finance was very helpful and listened carefully to my recent situation. I informed him I was hoping to only have around $200 monthly payments but that I could manage with the original $214 on the final sale. He immediately worked some incentives and brought my payments down to $200 on the nose and even expanded the warranties I was going to have! I was completely blown away as this was the icing on the cake that Massey Hyundai was by far my best car buying experience. Overall, I could not be happier with my new 2017 Hyundai Elantra and the experience I had at Massey Hyundai. I've had some bad experiences at other dealerships with over aggressive sales representatives or feeling unimportant because I might not have been buying the top model. Massey Hyundai falls under the Goldilocks effect of not too aggressive but not unimportant. Considering all my times at other dealerships in the past, Massey Hyundai is by far the best in class and value. More
Anne loves Massey Hyundai The staff is always polite and always courteous. And.....everyone remembered me from my last vehicle purchase. I felt like a celebrity. How awesome is The staff is always polite and always courteous. And.....everyone remembered me from my last vehicle purchase. I felt like a celebrity. How awesome is that!? More
Thank you Love our new purchase...Tommy helped find us the perfect car. Our son purcased his Hyundai two years ago and now we will be repeat customers Love our new purchase...Tommy helped find us the perfect car. Our son purcased his Hyundai two years ago and now we will be repeat customers More
Highly recommend CHAZ & the folks in the Service Center Anyone looking to buy a new Hyundai, I highly recommend Chaz. Not only is he friendly and welcoming, he puts you at ease and takes his time. I NEVER Anyone looking to buy a new Hyundai, I highly recommend Chaz. Not only is he friendly and welcoming, he puts you at ease and takes his time. I NEVER FELT RUSHED OR PUSHED INTO SOMETHING THAT I DID NOT WANT. The folks in the Service Center are also extremely nice and professional. More
Steve Saunders Steve was excellent to deal with. He was very patient with me while I tried to decide what to buy that would fit my needs. He was very informative w Steve was excellent to deal with. He was very patient with me while I tried to decide what to buy that would fit my needs. He was very informative with the vehicle I was going to purchase. Would highly recommend him! More
Tommy lane Tommy was very professional and conducted himself in a gentlemanly manner. Couldn't ask for anything more. I would recommend Tommy and your dealership Tommy was very professional and conducted himself in a gentlemanly manner. Couldn't ask for anything more. I would recommend Tommy and your dealership to any of my friends. More